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All Journal Journal of Business and Management Indonesian Journal of Business and Entrepreneurship (IJBE) The Asian Journal of Technology Management (AJTM) Jurnal Manajemen Indonesia Journal of Economic, Bussines and Accounting (COSTING) Journal of Psychological Science and Profession Jurnal Ilmiah Manajemen Kesatuan Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Journal of Economics and Business UBS BISNIS & BIROKRASI: Jurnal Ilmu Administrasi dan Organisasi International Journal of Social Service and Research Interdisciplinary Social Studies Jurnal Transportasi Multimoda Journal of International Conference Proceedings International Journal of Management, Entrepreneurship, Social Science and Humanities (IJMESH) Eduvest - Journal of Universal Studies JIM: Jurnal Ilmiah Mahasiswa Pendidikan Sejarah Journal Integration of Management Studies
Sushandoyo, Dedy
School Of Business And Management, Institut Teknologi Bandung
Religion Aerospace Engineering Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Neuroscience Public Health Social Sciences Transportation

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Optimizing Project Efficiency Through Implementing Knowledge Management at Gunanusa Utama Fabricators (Oil & Gas) Hilda Yolanda*; Dedy Sushandoyo
JIM: Jurnal Ilmiah Mahasiswa Pendidikan Sejarah Vol 8, No 4 (2023): Agustus, Social Religious, History of low, Social Econmic and Humanities
Publisher : Universitas Syiah Kuala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24815/jimps.v8i4.26547

Abstract

Gunanusa Utama Fabricator, an Engineering, Procurement, Construction, and Installation (EPCI) company in Jakarta, Indonesia, is confronted with challenges in project efficiency due to a high rejection rate in welders' production. This study aims to develop a knowledge management framework tailored to daily contract workers at Gunanusa, with a particular focus on welders. The objective is to establish a connection between worker engagement, development activities, and project efficiency optimization. Adopting a qualitative approach, the research incorporates stakeholder interviews and examination of project-related documentation. The SECI model (Socialization, Externalization, Combination, and Internalization) serves as the foundational model for knowledge management activities. The findings underscore the significance of knowledge management practices in fostering collaboration, communication, and continuous learning within the organization. Recommendations are provided to enhance Gunanusa's knowledge management system, including the development of internalization activities and the utilization of technology for knowledge storage and retrieval. An implementation plan is outlined to guide Gunanusa in adopting the knowledge management framework and cultivating a culture of knowledge sharing and continuous learning. This study contributes to the existing literature by emphasizing the importance of knowledge management practices in optimizing project efficiency for daily contract workers, particularly welders, at Gunanusa Utama Fabricators. The research offers practical implications for organizations aiming to enhance project outcomes through effective knowledge management strategies.
The Antecedents and Consequences of Individual Adaptive Performance: A Systematic Literature Study Nandini, Widya; Gustomo, Aurik; Sushandoyo, Dedy
BISNIS & BIROKRASI: Jurnal Ilmu Administrasi dan Organisasi Vol. 29, No. 2
Publisher : UI Scholars Hub

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The emergence of industry 4.0 and the dynamic changes in the market have urged organizations to be more agile. An organization demands that its employees have a high adaptive performance to be agile. Existing research on individual adaptive performance, however, emerges from various contexts, including the context of an employee’s develop-ment process and organizational capabilities. Thus, a systematic literature study to identify the topics addressed in the existing studies and the research gap as the foundation for future research direction is scarce and needed. This study analyzes fifty-nine highly relevant papers based on the topics and research approaches/methods. From the analysis, it is found that learning and training strategies are the topics that are less investigated; therefore, such issues are suggested to be conducted in future studies to fill the knowledge gap.Moreover, it is also proposed in this paper a conceptual model that is built based on learning and training strategies. The model can be used to enhance our understanding of the mechanism of individual adaptive performance. Regarding the research approach, it is found in this study that much of the existing research employed a quantitative research approach. Therefore, it is suggested that future research use other research approaches, including a mixed-method approach. Such an ap-proach is argued powerfully in delivering the result of a study that is both thorough and broad in addressing the top-ic of the mechanism of individual adaptive performance.
LEVERAGING AI IN HUMAN RESOURCES ANALYTICS: ETHICAL AND SOCIAL SUSTAINABILITY STANDPOINT OF ATS (APPLICANT TRACKING SYSTEM) IN HUMAN RESOURCES OPERATION & RECRUITMENT PROCESS Adjisena, Muhammad Daffa; Wisesa, Anggara; Sushandoyo, Dedy
Journal of Economic, Bussines and Accounting (COSTING) Vol 7 No 6 (2024): COSTING : Journal of Economic, Bussines and Accounting
Publisher : Institut Penelitian Matematika, Komputer, Keperawatan, Pendidikan dan Ekonomi (IPM2KPE)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31539/costing.v7i6.13770

Abstract

ABSTRACT This research explores the ethical implications of AI-driven video interview technologies in recruitment, focusing on transparency, bias, inclusivity, and equity. Using thematic analysis of qualitative data from interviews with candidates and recruiters, the study identifies key ethical concerns and examines them through thear lenses of Jeremy Bentham’s utilitarian ethics and UNESCO’s Ethical AI Principles. Findings highlight significant challenges, including the lack of transparency in AI evaluation criteria, systemic biases disadvantaging underrepresented groups, and the impersonal nature of AI interactions. Additionally, governance gaps, such as risks of data misuse and accountability issues, underscore the need for robust safeguards. The study proposes a comprehensive business solution to address these challenges. Recommendations include enhancing transparency through clear communication and feedback mechanisms, mitigating biases with diverse training datasets and regular audits, and adopting hybrid recruitment models that balance AI efficiency with human empathy. Customizing AI systems to accommodate diverse candidate profiles and implementing governance frameworks, such as GDPR, further ensure ethical compliance and inclusivity. By aligning these solutions with utilitarian ethics, which emphasize maximizing societal benefits and minimizing harm, and UNESCO’s principles of accountability, inclusivity, and human agency, this research offers a roadmap for ethical AI deployment in recruitment. It concludes that a balanced approach integrating technical advancements and human oversight is essential for creating recruitment processes that are fair, transparent, and inclusive, ultimately fostering trust and enhancing the candidate experience.
Improving Customer Service Performance Using PPT and SECI: A Literature Review of Bluegreen Bank Case Sekartaji, Benedicta Anggit; Sushandoyo, Dedy
Journal Integration of Management Studies Vol. 3 No. 1 (2025)
Publisher : Integrasi Sains Media

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58229/jims.v3i1.282

Abstract

Customer service is crucial in the banking industry, directly impacting customer satisfaction, trust, and overall business performance. However, many financial institutions face challenges in managing knowledge effectively, leading to inconsistent service quality, operational inefficiencies, and regulatory compliance risks. This study examines the role of Knowledge Management (KM) in enhancing customer service performance, with a specific focus on the People, Process, and Technology (PPT) framework and the SECI Model (Socialization, Externalization, Combination, and Internalization). Through a systematic literature review (SLR), this study synthesizes insights from academic research on KM implementation in banking customer service, identifying key benefits, challenges, and best practices. The findings reveal that effective KM adoption significantly improves service accuracy, reduces response times, and enhances customer engagement by ensuring service representatives have instant access to structured knowledge repositories. Furthermore, KM facilitates regulatory compliance and data security by providing automated updates on financial policies, fraud prevention measures, and data protection standards. However, barriers such as employee resistance, fragmented knowledge systems, and outdated IT infrastructure hinder the implementation of KM frameworks in banking institutions. To address these challenges, this study recommends integrating AI-driven KM platforms, standardizing knowledge-sharing practices across branches, and fostering a knowledge-sharing culture through training and incentives. Banks can leverage structured KM frameworks to enhance operational efficiency, build long-term customer loyalty, and strengthen their position in an increasingly digitalized financial landscape. Future research should explore the role of AI and emerging technologies in optimizing KM practices for customer service excellence.
A Proposed Knowledge Management System to Improve the Business Growth At PT. Multi Guna Equipment Dian Angelina; Dedy Sushandoyo
Journal of Economics and Business UBS Vol. 12 No. 3 (2023): Special Issue
Publisher : UniSadhuGuna Business School

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52644/joeb.v12i3.242

Abstract

The construction equipment industry in Indonesia, in which the lifting equipment is a part of, is showing promising growth with an estimated value of 4.5 billion US dollars in 2028, growing at a compound annual growth rate (CAGR) of 6.79% during the period of 2021-2028. PT. Multi Guna Equipment (PT. MGE) is one of the authorized distributors of lifting equipment specializing in reach stackers and harbour mobile cranes from Konecranes – a company based in Finland. In recent years, PT. MGE has experienced stagnant business growth, despite the enormous potential demand for lifting equipment in Indonesia due to the numerous construction projects that are a priority for the Government. The obstacles that contribute to the stagnant business growth of PT. MGE are related to the absence of a system to manage knowledge in the company. In light of these circumstances, the company needs a structured and effective system for managing knowledge, which is through the implementation of a Knowledge Management (KM) system. In doing this, the research is based on two research questions. The first is how can a knowledge management system be proposed to improve the business growth of PT. MGE, and the second is what is the implementation plan for the proposed knowledge management system. These two research questions will be answered using theories related to knowledge, knowledge management, and two knowledge management frameworks, namely People, Process, Technology (PPT) and Socialization, Externalization, Combination, Internalization (SECI). Because a qualitative method is used in this research, data is collected through interviews and observations, which are then analyzed using thematic analysis. The results of data collection show that there are several issues related to the PPT and SECI frameworks. These issues range from the limited sales knowledge and sales skills possessed by salespeople, the lack of knowledge sharing processes within and between teams, the lack of proper knowledge transfer, difficulty in accessing knowledge and information due to manual access, and others. Through the utilization of PPT and SECI frameworks, the author was able to design a knowledge management system by formulating several tools, for example, Coaching, Training, Knowledge café, Lesson-learned documents, K-based exit interview, repository, and e-learning. With a total of 13 (thirteen) knowledge management tools or techniques, the company now has the ability to identify the knowledge needed, capture the knowledge, store the knowledge, share the knowledge, and effectively utilize knowledge and information which can improve the organization’s performance, enhance decision-making processes, and foster innovation and collaboration, thereby gaining a competitive advantage in the lifting equipment industry which ultimately contributes greatly to the growth of the company. For the knowledge management system implementation process, it will be divided into 4 (four) stages: Pre-Adaptation, Adaptation, Implementation, and Evaluation to ensure that the knowledge management system is implemented effectively, its impact can be measured, and areas for improvement can be identified to make necessary changes. Implementation will begin on the second half of 2023, to be specific in August 2023, and there will be a dedicated Person In Charge (PIC) for all knowledge management initiatives to monitor the progress and ensure the sustainability of this system.
Implementation of A Knowledge Management System to Increase Profit of the Company Case of PT. PE Fahri Muhammad; Dedy Sushandoyo
Journal of Economics and Business UBS Vol. 12 No. 3 (2023): Special Issue
Publisher : UniSadhuGuna Business School

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52644/joeb.v12i3.243

Abstract

The IT industry has grown rapidly, resulting in fierce competition among enterprises. System integrators, such as PT. PE, confronts stiff competition, especially when serving government clients. However, profits at PT. PE have fallen during the last three years. The underlying cause of this problem has been identified through analysis using fishbone and cause diagrams as a lack of effective knowledge management within the company. This study aims to address two key questions: firstly, what is the knowledge management system that should be proposed to PT. PE to increase their profit? Secondly, what is the implementation plan of the proposed knowledge management system? A qualitative research method was used to study these questions. Data was gathered through interviews with important stakeholders such as the CEO, project managers (PM), and administrative employees. Observations were also done within the operations team. The data was collected from January through April 2023. The data analysis found nine sub-causes that contributed to the observed problem. These sub-causes include a lack of knowledge management understanding, disparities in employee knowledge levels, a lack of a platform for knowledge sharing, limited access to training and employee development programs, ineffective document storage, a lack of vendor and client databases, a lack of processes for converting tacit knowledge into explicit knowledge, a lack of a learning culture, and an overreliance on third parties. Several solutions based on the SECI (Socialization, Externalization, Combination, and Internalization) and People frameworks, procedures, and technologies are presented to overcome these difficulties. Ptalk, Pdoc, and Ptraining are among the knowledge management programs that PT. PE plans to implement. The implementation procedure is set to start in September 2023 and end in September 2024. Following deployment, an evaluation of the effectiveness of the knowledge management activities will be done, and appropriate modifications will be made for future enhancement. PE intends to reduce the highlighted issues and increase profitability by building a comprehensive knowledge management system. The suggested system will improve staff growth, expedite document storage, create databases for vendors and clients, build a learning culture, and eliminate reliance on third parties. PT. PE expects these steps to have a positive influence on their financial performance and long-term prosperity. Finally, this study underlines the significance of knowledge management for system integrator organizations such as PT. PE. The problems discovered in PT. PE's knowledge management processes have had a significant impact on its profitability. PT. PE, on the other hand, hopes to overcome these issues, improve their knowledge management processes, and, eventually, increase their profitability and competitive position in the IT market, through the offered solutions and implementation plan. In conclusion, this study emphasizes the crucial importance of knowledge management in the success of system integrator firms. The issues revealed in PT. PE's knowledge management methods have had a negative impact on its profitability. However, with the offered solutions and implementation plan, PT. PE hopes to overcome these problems, improve their knowledge management procedures, and ultimately increase their profitability and competitive position in the IT industry. This study contributes to the understanding of successful methods that might drive success for system integrator organizations in a highly competitive industry by emphasizing the relevance of knowledge management.
Inclusion Through Innovation: Online Learning in Higher Education Harprayudi, Aryo Dwi; Lantu, Donald Crestofel; Sushandoyo, Dedy
International Journal of Social Service and Research Vol. 5 No. 6 (2025): International Journal of Social Service and Research
Publisher : Ridwan Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46799/ijssr.v5i6.1266

Abstract

This research investigates both the opportunities and limitations of online learning as a means to broaden access to business education in developing countries. Although online platforms are often viewed as scalable tools for expanding educational reach, numerous structural and pedagogical challenges continue to hinder their overall effectiveness. Using a systematic literature review, this study compiles insights from recent academic publications and organizes them within a conceptual framework based on input-process-impact logic. It draws upon the Unified Theory of Acceptance and Use of Technology (UTAUT), various learning theories, and Bloom’s Taxonomy to assess how online learning is adopted, how learning unfolds, and what outcomes it produces. Major obstacles include inadequate digital infrastructure, lack of tailored teaching approaches, low student engagement, and concerns about long-term financial viability. Nevertheless, the study emphasizes the long-term promise of online learning in promoting educational and digital inclusion, especially when driven by thoughtful design, strong institutional support, and enabling policy. The research offers practical guidance for educators, policymakers, and academic institutions working to build more inclusive and impactful online learning environments within the business education landscape.
E-Commerce Platforms as Business Agility Reinforcement To Compete In The Market: Cases Of Indonesian MSME Tisyani, Aisha Salsabila; Sushandoyo, Dedy
Journal Integration of Management Studies Vol. 1 No. 1 (2023)
Publisher : Integrasi Sains Media

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58229/jims.v1i1.23

Abstract

Despite having many vulnerabilities for being small, around 99.99% of businesses in Indonesia belong to the MSME category. Many companies consider going digital to face vulnerabilities such as limited resources, fierce competition, and environmental changes. Among all the different approaches to Digital Transformation, adopting a digital business ecosystem like an e-commerce platform is more suitable for MSMEs for its source and cost efficiency. However, only around 19% of the total number of MSMEs in Indonesia have adopted a digital business ecosystem by using e-commerce platforms. This study explores the impacts e-commerce platforms brought to various business aspects in MSMEs and whether e-commerce adoption help reinforce MSMEs' business agility to remain competitive in the market. To reach the aim of the study, we used qualitative research by interviewing six small business owners utilizing e-commerce platforms. The findings of this study show that adopting an e-commerce platform has generated changes that positively impact four business aspects: business operation, organization, marketing, and product development. These changes signify an improvement in agility. By gaining this knowledge, we hoped this study could serve as a guide to motivate more MSMEs to venture into the digital realm through e-commerce platforms.
A Proposal to Strengthen Knowledge Management Practice Through Literate Culture Nugraha, Arwin A.; Sushandoyo, Dedy
Eduvest - Journal of Universal Studies Vol. 5 No. 7 (2025): Eduvest - Journal of Universal Studies
Publisher : Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59188/eduvest.v5i7.50827

Abstract

Given the potential gap between Company organizational capacity and the anticipated workload required to implement programs, this study was conducted to answer how can literacy culture be integrated to strengthen Knowledge Management practices, and what solutions can be proposed to strengthen Knowledge Management practices through literacy culture. A qualitative research approach was employed, combining semi-structured interviews with key stakeholders and secondary data analysis. The study utilizes Design Thinking to capture employee perspectives and expectations in KM, also extract the insight from former Company Top Leader regarding the use of the narrative success story framework in leadership assessment. The study found the clear understanding of needs and the requirements of alternative solution to be developed. Based on these findings, a complementary KM platform was developed using the Six Sigma DMADV framework, resulting in the creation of proposed digital KM platform for narrative writing and knowledge sharing. The platform incorporates structured writing guidance, competency-based knowledge categorization, and an intuitive user interface to enhance accessibility and engagement. The proposed platform provides a structured yet flexible KM environment that fosters collaboration and continuous learning. This study contributes to KM research by offering a novel approach to KM enhancement through the integration of literate culture in form of narrative success stories and competency-based categorization. It provides actionable recommendations for organizations seeking to improve KM effectiveness in dynamic business environments.
Career Management Strategy for Position Succession in PT SMPD Production Unit Thariq, Muhammad; Sushandoyo, Dedy
Eduvest - Journal of Universal Studies Vol. 5 No. 1 (2025): Journal Eduvest - Journal of Universal Studies
Publisher : Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59188/eduvest.v5i1.50371

Abstract

In the competitive cement industry landscape, PT SMPD faces significant challenges in ensuring competent successors for key positions. This research proposes a comprehensive career management strategy to address this issue, focusing on leadership development and succession planning, competency management, cultural transformation, and strategic alignment. Using a qualitative methodology, data was collected through interviews, observations, and document analyses over three months at PT SMPD. The findings indicated considerable gaps in recruitment, competency development, and leadership training. The proposed strategy includes a 24-month phased implementation plan starting with succession planning and leadership development, followed by competency assessment, performance management, and HR technology integration. The strategy emphasised strong executive support, dedicated cross-functional teams, effective communication, and prioritising data and analysis. The results show that a structured approach to career management can significantly improve leadership pathways, employee engagement, and organisational performance. By implementing this strategy, PT SMPD can develop a future-ready workforce, achieve strategic goals, and emerge as an industry leader in career management practices.
Co-Authors Adjisena, Muhammad Daffa Akhmad Rizal Arifudin Angelina, Dian Anggara Wisesa Anzy Indrashanty Ardanta, Wigakarim Arief, Denden Firman Aryo Dwi Harprayudi Aurik Gustomo Bayu Wisnu Ady Kusmono Belgiawan, Prawira Fajarindra Dedy Cahyadi Dian Angelina Donald Crestofel Lantu Dyah Putri Puspitasari Elviana R. Simbolon Emilia Fitriana Dewi Emilia Fitriana Dewi Fahri Muhammad Fahri Muhammad, Fahri Ginting, Henndy Hakim, Bachtiar Firdaus Lukman Harimukti Wandebori Hasriwan Putra Herawati Herawati Herma Juniati Hilda Yolanda* Irawati Andriani Isti Raafaldini Mirzanti Leo Aldianto Liane Okdinawati Listantari Listantari Maria Magdalena Marlia Herwening MUHAMAD RIZKI Nandini, Widya Naufal Al Labib Tisyadi Nugraha, Arwin A. Nur, Cipta Gusti Batara M. Nurindah Tiffani Rachman Oktofa yudha Sudrajad Reslyana Dwitasari Retna Ayu Mustikarini Kencanasari Rita Pasaribu Sabila Syarafina Salsabila, Unik Hanifah Sekartaji, Benedicta Anggit Subiakto Soekarno Suci Susanti Sugiyanto Sugiyanto Terry Yessi Evelin Thariq, Muhammad Tisyani, Aisha Salsabila Umiyatun hayati Triastuti Win Akustia Yessi Gusleni Yolanda*, Hilda Yudhistira, Diaz Satriavi Yuni Ros Bangun yuveline aurora