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All Journal Jurnal Fokus Manajemen Bisnis Science, Technology, and Communication Journal
Pangesti, Winda
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Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Electrical & Electronics Engineering Engineering Materials Science & Nanotechnology Social Sciences

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ANALISIS SERVICE QUALITY TERHADAP KEPUASAN KONSUMEN PADA TRANSPORTASI UMUM BUS EFISIENSI (PO. EFISIENSI RUTE YOGYAKARTA, PURWOKERTO, PURBALINGGA, DAN CILACAP) Pangesti, Winda; Setyono, Hendro
Jurnal Fokus Manajemen Bisnis Vol 6, No 1 (2016)
Publisher : Universitas Ahmad Dahlan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.12928/fokus.v6i1.1654

Abstract

This research has a purpose to know the influence of five dimension of service quality that is, Reliability, responsivness, assurance, emphaty, and tangible may  affect statification bus route Efisiensi Yogyakarta, Purwokerto, Purbalingga dan Cilacap. Quantitative type research. Sampling with purposive sampling that has the minimum criteria  ever  ride  bus  2  times.  Data  collection  used  questionnaries  with  validity  and reliability testing, in the data analysis using multiple regression analysis, t test, f test, and R square. the subjects of this research are the pasanggers of the bus Efisiensi of Yogyakarta route, Purwokerto, Purbalingga, and Cilacap. The result of the study 1) reliability affect consumer statifications  2) responsivnes does not affect costumer statifications 3) assurance affect costumer statifications 4) emphaty affect costumer statifications and 5) tangible affect to costumer  statifications. Together, reliability, assurance, responsivness, emphaty and tangible have a  significant effect on statifications. By regression equations Y = 0,387 + 0,260X1 – 0,003 X2 + 0,251 X3 + 0,198 X4 + 0,226X5. R square of 0,639 or 63,9% is influential and the remaining 36,1% is influenced by other variabels that are not in the research.
Determination of groundwater quality using geochemical methods in densely populated housing in Kubang Jaya Village, Siak Hulu District, Kampar Regency Muhammad, Juandi; Pangesti, Winda
Science, Technology and Communication Journal Vol. 4 No. 3 (2024): SINTECHCOM Journal (June 2024)
Publisher : Lembaga Studi Pendidikan and Rekayasa Alam Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59190/stc.v4i3.263

Abstract

The determination of groundwater quality in dense residential housing in Kubang Jaya Village, Siak Hulu District, Kampar Regency has been carried out using physical and chemical parameters. This study aims to determine the quality of groundwater by taking samples of borehole water. Sampling was carried out at Ginting Housing; the number of samples taken was 17, and the distance between each sampling point was around 200 m. Parameters analyzed to test groundwater quality were turbidity, conductivity, pH, and total dissolved solids (TDS). Based on the results of groundwater quality tests in terms of turbidity level parameters, the average value was 2.0 NTU, conductivity was 191.7 ppm, pH was 4.28, and TDS was 132.4 mg/l. Overall, the results of the water quality test in this research area are unfit for consumption because they are too acidic, but they are still safe and suitable for daily needs.
Co-Authors Hendro Setyono Juandi Juandi