Article Per Year (5 Year)
p-Index From 2020 - 2025
0.23
P-Index
This Author published in this journals
All Journal Jurnal Hospitality dan Manajemen Jasa Jurnal Forensik dan Medikolegal Indonesia
Levina, Gina
Unknown Affiliation
Decision Sciences, Operations Research & Management Health Professions Medicine & Pharmacology

Published : 2 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 2 Documents
Search

 1 
PENGARUH SERVICE RECOVERY TERHADAP KEPUASAN DAN REPURCHASE INTENTIONS KONSUMEN RESTORAN UP-SCALE DI SURABAYA Levina, Gina; Purnamasari, Indriani; Kristanti, Monika
Jurnal Hospitality dan Manajemen Jasa Vol 7, No 2 (2019): Jurnal Hospitality dan Manajemen Jasa
Publisher : Jurnal Hospitality dan Manajemen Jasa

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

ABSTRAKPenelitian ini bertujuan untuk mengetahui pengaruh service recovery terhadap kepuasan konsumen dan repurchase intentions di Restoran up-scale di Surabaya. Metode yang digunakan pada penelitian ini adalah metode kuantitatif dengan total 75 responden. Teknik analisis statistik yang digunakan pada penelitian ini adalah Partial Least Square untuk memprediksi pengaruh service recovery terhadap kepuasan konsumen dan repurchase intentions dan menjelaskan hubungan teoritikal diantara ketiga variabel tersebut. Penelitian ini menghasilkan kesimpulan bahwa service recovery berpengaruh terhadap kepuasan konsumen dan service recovery berpengaruh langsung terhadap repurchase intentions tanpa harus melalui kepuasan konsumen.Kata Kunci : Pemulihan Layanan, Kepuasan Konsumen, Minat Beli UlangABSTRACTThis study aims to determine the effect of service recovery on customer satisfaction and repurchase intentions in Up-scale restaurant in Surabaya. This study use a quantitative method with 75 respondents. The analysis technique that was used is Partial Least Square to predict the influence of service recovery on customer satisfaction and repurchase intentions and to explain the theoretical relation between those three variables. This research concludes that service recovery affects customer satisfaction and service recovery directly affects repurchase intentions without impenetrate customer satisfaction.Keywords : Service Recovery, Customer Satisfaction, Repurchase Intentions
CARBON MONOXIDE POISONING: LITERATURE REVIEW Levina, Gina
Jurnal Forensik dan Medikolegal Indonesia Vol 5 No 1 (2024): Jurnal Forensik dan Medikolegal Indonesia
Publisher : Fakultas Kedokteran Universitas Jenderal Soedirman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20884/1.jfmi.2024.5.1.4081

Abstract

Carbon monoxide (CO) is known as a colorless, odorless, tasteless, and non irritating gas. CO produced from burning gasoline, wood, charcoal, propane, or other fuels. CO competes with oxygen to bind with Hb, forming COHb and leads to shifting the oxyhemoglobin dissociation curve to the left, reducing oxygen-carrying capacity, and oxygen release into the peripheral tissue. Tissue hypoxia due to CO induces vascular permeability and increased interstitial fluid accumulation with decreased circulating blood volume affecting multiple organs. Three clinical sequences consisted of symptoms consistent with CO poisoning, recent history of CO exposure, and elevated HbCO levels should be present in diagnosing CO poisoning. The current mainstay of CO poisoning treatment is high flow, normobaric (NBO) oxygen therapy administered as soon as possible.
Co-Authors Monika Kristanti Purnamasari, Indriani