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Journal : Jurnal Administrasi Publik

PELAYANAN PUBLIK BERBASIS DIGITAL MELALUI PROGRAM “PANAH SRIKANDI” (PELAYANAN RAMAH SISTEM REGISTRASI ADMINISTRASI KEPENDUDUKAN DESA INTEGRASI): (Studi di Dinas Kependudukan dan Pencatatan Sipil Kabupaten Bojonegoro) Ayu Pradita, Nadia Anggie; Sumartono, Sumartono; Amin, Fadillah
Jurnal Administrasi Publik Vol. 8 No. 1 (2025): Jurnal Administrasi Publik (JAP)
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Administrasi, Universitas Brawijaya

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Abstract

This study aims to describe the implementation of digital-based public services through the PANAH SRIKANDI program at the Department of Population and Civil Registration of Bojonegoro Regency, identify and analyze the supporting and inhibiting factors in the program’s implementation, and evaluate the effectiveness and efficiency of PANAH SRIKANDI in improving the accessibility and quality of civil administration services at the village level. Employing a descriptive qualitative case study approach, the research focuses on five key pillars of e-Government by Indrajit (2006): e-Vision, Governance, Strategies and Policies, Resource Commitment, and Service Effectiveness and Efficiency. Data were gathered through interviews with 23 key and supporting informants, passive participatory observation, and document analysis. The results reveal that PANAH SRIKANDI successfully facilitates digital transformation in population administration services at the village level. Political support, skilled human resources, and strategic partnerships emerged as key enablers, while infrastructure and digital literacy barriers are addressed through continuous training and cross-sector collaboration. This study highlights that digital public service implementation at the local level requires adaptive strategies and strong, sustained commitment from all stakeholders involved.
TRANSFORMASI TATA KELOLA PENDAPATAN PAJAK DAERAH MELALUI "SMART TAX GOVERNANCE": (Studi pada Badan Pendapatan Daerah Kota Batu) Nur Adhim, Mohammad; Hermawan, Romy; Amin, Fadillah
Jurnal Administrasi Publik Vol. 8 No. 1 (2025): Jurnal Administrasi Publik (JAP)
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Administrasi, Universitas Brawijaya

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Abstract

Transformation of Regional Tax Revenue Management Through Smart Tax Governance (Study on Regional Revenue Board Batu City)”). This study aims to analyze the transformation of regional tax management through Smart Tax Governance in Batu City. The research method uses a descriptive qualitative approach with data collection techniques through interviews, observations, Focus Group Discussions (FGDs), and documentation. The results show that the transformation of regional tax management based on e-governance theory includes efficiency, transparency, interactivity, decision support, and accountability. The impact of implementation includes increased process efficiency, data accuracy and transparency, increased tax revenue, and user satisfaction with an IKM value of 83. Supporting factors include human resources, technology availability, and leadership. Inhibiting factors are limited infrastructure, resistance to change, and lack of digital literacy. Coping strategies include improving infrastructure, adaptability, socialization, human resource capacity development, and continuous innovation