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All Journal Action Research Literate (ARL) Journal of Social Research Innovative: Journal Of Social Science Research
Nahdiyyah, Iim Rohimatun
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Humanities Computer Science & IT Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Public Health Social Sciences Other

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Service Quality Analysis Using Servqual and Importance Performance Analysis (IPA) Methods (Case Study of Sidomulya Village, Astanapura District) Nendi, Iksan; Nahdiyyah, Iim Rohimatun; Wiguna, Tantra Agun; Saputra, Andika Bagus; Tarsini, Iin
Journal of Social Research Vol. 4 No. 6 (2025): Journal of Social Research
Publisher : International Journal Labs

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55324/josr.v4i6.2583

Abstract

Public services at the village level play a crucial role in government implementation and significantly affect community satisfaction. However, gaps often exist between public expectations and their perceptions of service quality. This study aims to measure the quality of public services in Sidomulya Village, Astanajapura District, using the Service Quality (Servqual) method to identify the gap between expectations and perceptions, and to determine priority areas for improvement using Importance-Performance Analysis (IPA). Data were collected via questionnaires distributed to 30 respondents and analyzed through validity and reliability tests, followed by Servqual gap analysis and IPA quadrant mapping. The Servqual analysis revealed negative gaps across all dimensions of service quality—Tangibles (-0.39), Reliability (-0.97), Responsiveness (-0.53), Assurance (-0.40), and Empathy (-0.20)—with an average gap of -0.83, indicating that service quality does not meet public expectations. The largest gap was found in the Reliability dimension, highlighting concerns about service dependability. IPA results showed that aspects P1 and P9, related to administrative services and targeted social assistance, respectively, fall into the Top Priority quadrant, signaling urgent need for improvement. These findings suggest that the village government should prioritize enhancing these key service areas to better align with community expectations, thereby increasing public trust and satisfaction. This integrated application of Servqual and IPA provides a strategic framework for evaluating and improving village-level public services.
Analisis Perbedaan Abnormal Return Dan Trading Volume Activity Sebelum Dan Sesudah Stock Split Pada Perusahaan Yang Melakukan Stock Split Yang Terdaftar Di Bursa Efek Indonesia Periode 2015-2017 Nahdiyyah, Iim Rohimatun; Fujianti , Lisna Wulan
Action Research Literate Vol. 9 No. 9 (2025): Action Research Literate
Publisher : Ridwan Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46799/arl.v9i9.3034

Abstract

Stock split is one of the corporate activities used to increase stock liquidity. The main purpose of this study is to find out the difference between Abnormal Return and Trading Volume Activity before and after the announcement of the stock split. This study took a sample of 43 companies that conducted stock splits and were listed on the Indonesia Stock Exchange in the period 2015-2017. The sampling method used is purposive sampling. The research method has been carried out with a quantitative method, where the results can be obtained by calculating secondary data related to the research. The analysis method used in this study is the Wilcoxon Signed Rank Test with an observation window of t-5 (five days before the stock split) and t+5 (five days after the stock split). The results of the study show that the results of the Wilcoxon Signed Rank Test on the first hypothesis show that there is a difference in abnormal returns before and after the stock split, while the second hypothesis shows no difference in trading volume activity before and after the stock split.
Evaluasi Kebijakan Bantuan Siswa Miskin Melalui Program Kartu Indonesia Pintar (KIP) (Studi Kasus Di SMA Negeri 4 Kota Cirebon) Nahdiyyah, Iim Rohimatun
Innovative: Journal Of Social Science Research Vol. 3 No. 5 (2023): Innovative: Journal of Social Science Research
Publisher : Universitas Pahlawan Tuanku Tambusai

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Abstract

Penelitian ini bertujuan ntuk mengetahui kondisi umum evaluasi kebijakan Bantuan Siswa Miskin di SMA Negeri 4 Kota Cirebon; untuk mengetahui sejauh manakah kebijakan Bantuan Siswa Mikin terhadap siswa SMA Negeri 4 Kota Cirebon; untuk Mengetahui Upaya manakah kebijakan Bantuan Siswa Miskin terhadap siswa di SMA Negeri 4 Kota Cirebon di SMA Negeri 4 Kota Cirebon. Alasan penulis mengambil objek penelitian di atas karena ingin mengetahui bagaimana tempat pelaksanaan kebijakan bantuan siswa miskin melalui program Kartu Indonesi Pintar tersebut yang awalnya terdapat kekurangan sehingga kurang optimal sehingga kedepannya menghasilkan yang baik di masa yang akan dating. Hasil penelitian menunjukkan pelaksanaan kebijakan SMA Negeri 4 Kota Cirebon setelah di evaluasi cukup efektif. Dampak evaluasi kebijakan Bantuan Siswa Miskin (BSM) di SMAN 4 Kota Cirebon di harapkan memberikan dampak yang positif diantaranya bisa melanjutkan pendidikan ke jenjang yang lebih tinggi. Upaya Evaluasi Kebijakan Siswa Miskin (BSM) DI SMA Negeri 4 Kota Cirebon pemerintah dalam memberikan pendidikan yang layak dan berkualitas melalui berbagai usaha seperti pengembangan kurikulum nasional dan lokal.
Co-Authors Fujianti , Lisna Wulan Nendi, Iksan Saputra, Andika Bagus Tarsini, Iin Wiguna, Tantra Agun