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Penerapan Prinsip Total Quality Management dalam Meningkatkan Kepuasan Peserta Didik di Madrasah Aliyah Negeri 2 Kudus Erna Susanti; Subaidi Subaidi; Muhammad Khoiruddin
JURNAL RISET RUMPUN ILMU PENDIDIKAN Vol. 4 No. 2 (2025): Agustus : JURRIPEN : Jurnal Riset Rumpun Ilmu Pendidikan
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jurripen.v4i2.6110

Abstract

This study aims to analyse the implementation of Total Quality Management (TQM) principles in enhancing student satisfaction at Madrasah Aliyah Negeri 2 Kudus. The main issues examined include: 1) how TQM is implemented at MAN 2 Kudus, 2) the factors that encourage and inhibit the implementation of TQM, and 3) the impact on student learning outcomes and the overall quality of education. This research employs a qualitative method with data collection techniques including observation, interviews, and documentation. The data obtained were analysed through the process of reduction, presentation, and conclusion drawing. The findings reveal that: 1) the implementation of TQM at MAN 2 Kudus involves all school elements--from leadership and teachers to students--with a focus on continuous improvement in educational services, learning processes, and resource management; 2) the main driving factors for successful TQM implementation are leadership commitment, active participation of all school members, and the emerging quality culture. However, challenges still exist, such as limited understanding of TQM principles among some teachers and staff, as well as inadequate supporting facilities. 3) The positive impact of TQM implementation is reflected in the increased student satisfaction with educational services, a more conducive learning atmosphere, and improvements in learning outcomes and graduate quality. The study recommends ongoing training on TQM for the entire academic personnel and strengthening of the internal quality assurance system. These findings are expected to serve as a reference for other educational institutions in optimizing TQM implementation to improve quality and student satisfaction.
PERANAN ORENTASI K3L/SAFETY INDUCTION PADA PEKERJA DI PROYEK KONSTRUKSI DALAM RANGKA MENCEGAH KECELAKAAN KERJA Subaidi Subaidi
Journal of Management and Social Sciences Vol. 1 No. 4 (2022): November : Journal of Management and Social Sciences
Publisher : Sekolah Tinggi Ilmu Administrasi Yappi Makassar Jl. Sumba no 46, Kota Makassar, Sulawesi Selatan

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (225.541 KB) | DOI: 10.55606/jimas.v1i4.97

Abstract

PT Prambanan Dwipaka continues to invest a lot of time and capital into its workforce, believing that employees are the Company's greatest asset. Intensive job training, safety induction programs, introduction to occupational safety and health, and additional facilities contribute to employee welfare, which in turn translates into good productivity and quality control. The construction sector has a strategic role in driving Indonesia's development. PT. Prambanan Dwipaka has been trusted by the Government of Indonesia to work on major projects, contributing to national growth and infrastructure. PT Prambanan Dwipaka is also known for the quality of its products, both in the government and private sectors. PT Prambanan Dwipaka is committed to creating a work environment that is safe and free from work accidents and environmental pollution, for this reason work safety is a top priority for the company.