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All Journal Jurnal Ilmiah ASET Inkubis: Jurnal Ekonomi dan Bisnis
Alkharani, Ouys
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Economics, Econometrics & Finance Social Sciences

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Efektivitas Konseling Kelompok Pendekatan Analisis Transaksional Untuk Mengatasi Burnout pada Karyawan Ophar PT. Telkom Kancatel Ungaran Hindiarto, Ferdinand; Alkharani, Ouys
Jurnal Ilmiah Aset Vol 10 No 1 (2008): Jurnal ASET Volume 10 No 1
Publisher : STIE Widya Manggala

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Abstract

The lack of ability to cope stress causes a human being locked in a situation that overwhelmingly deteriorating his physical / mental exhaustion. This endless condition occurred in the personnel of network-operators, therefore they gain tediousness in their employment. This research aims in finding out the effectiveness of group counseling on the basis of Transactional Analysis Approach, in dealing with job-burn out of OPHAR (daily operators) on Kancatel Ungaran. The hypothesis proposed is that the Transactional Analysis Group Counseling is effective in overcoming the job-burnout. The subject of this research are 11 emloyers of PT. Telkom Kancatel Ungaran. The statistical analysis occupied in this research in the Wilcoxon Non Parametric Technique. The outcome illustrates that there is an extremely significant result of the pre and post treatment burnout by the implementation of Transactional Analysis Group Counseling, presenting the Z= -2,394, p < 0,001. This indicates that the hypothesis is acceptable.
Personality to Burnout: The Dual Roles of Psychological Empowerment and Transformational Leadership Alkharani, Ouys; Suhariadi, Fendy; Mudzakkir, Mohammad Fakhrudin; Sugiarti, Rini; Supriharyanti, Elisabeth
Inkubis : Jurnal Ekonomi dan Bisnis Vol. 8 No. 1 (2026): INKUBIS Jurnal Ekonomi Dan Bisnis
Publisher : Politeknik Siber Cerdika Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59261/inkubis.v8i1.146

Abstract

Background: Burnout is a condition that affects people in various occupations; however, there are limitations in the study of burnout in the service sector. Objective: This study aims to determine the influence of Big Five personality on burnout mediated by Psychological Empowerment and moderated by transformational leadership. Methods: This research combines explanatory research methods with quantitative methodology. The population of this study were all employees of PT Telkom Access Divre IV, totalling 243 people in the service operations section. The measurement methods used in this study are the Big Five Inventory (BFI) scale, the 12-item Burnout Assessment Tool (BAT), the 12-item Psychological Empowerment Scale, and the Bass Multifactor Leadership Questionnaire. SmartPLS 3.2.9 was used to conduct data analysis. Results: The results showed that the Big Five personality affects burnout, and psychological empowerment affects burnout and can mediate the effect of the Big Five personality on burnout. Transformational leadership can moderate the impact of Big Five personality on burnout. As with all empirical research, the shortcomings of this study must be addressed. First, the model has limited job demands and resources variables as the study focuses on individual variations rather than job features. Second, since this study used self-reported surveys, common method variance may be the cause of the relationship. Conclusion: These findings highlight that burnout is not solely driven by personality, but by how personal traits interact with empowerment processes and supportive leadership, offering important implications for theory development and practical interventions in high-demand service environments.
Co-Authors Elisabeth Supriharyanti Fendy Suhariadi Ferdinand Hindiarto, Ferdinand Mudzakkir, Mohammad Fakhrudin Sugiarti, Rini