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All Journal Jurnal Ilmiah Swara MaNajemen (Swara Mahasiswa Manajemen) Jurnal Penelitian Pendidikan Indonesia
Anggraeni, Angga Dewi
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Economics, Econometrics & Finance Education Library & Information Science Physics Social Sciences Other

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Digital payment adoption: the antecedent of habit and behavioral intention Rezza, Ali Mohamad; Widyana, Suci Fika; Anggraeni, Angga Dewi
JPPI (Jurnal Penelitian Pendidikan Indonesia) Vol 10, No 4 (2024): JPPI (Jurnal Penelitian Pendidikan Indonesia)
Publisher : Indonesian Institute for Counseling, Education and Theraphy (IICET)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29210/020243563

Abstract

Despite the advancement in digital payment systems and banking in Indonesia, the adoption of this technology among service users is far from guaranteed. Recent data infers that the usage of digital payment systems and digital banking technology in Indonesia is still developing. A mere 55.80% of users have embraced electronic money for less than a year. This indicates ample room for growth and improvement in the country's digital finance industry. This study aims to explore and understand the factors that predict the adoption and behavioural intention of e-wallets in Indonesia. By utilizing hedonic motivation, habit, self-efficacy, and trust as critical predictors, the research model sheds light on the drivers of customer adoption of e-wallets. Data from a survey of 217 Indonesian customers were analyzed using Structural Equation Modeling (SEM) with Partial Least Square to examine the structural model. The research findings suggest that trust and habit greatly influence the intention to use e-wallets. However, an interesting discovery is that while previous literature indicated that behavioural intention was a key driver of technology usage, habit plays a more crucial role in adopting digital payment technology in this research.
Mediasi employer branding pada pengaruh employee’s perceived job terhadap employee engagement Widyana, Suci Fika; Rezza, Ali Mohamad; Anggraeni, Angga Dewi; Oscar, Bheben
JPPI (Jurnal Penelitian Pendidikan Indonesia) Vol 10, No 3 (2024): JPPI (Jurnal Penelitian Pendidikan Indonesia)
Publisher : Indonesian Institute for Counseling, Education and Theraphy (IICET)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29210/020243489

Abstract

The digitalization of the economy is forcing companies to shift their business landscape towards digital. The company is expected to improve organizational performance and reclaim their marketshare from competitor. The purpose of this study was to analyze the increase in employee engagement through employee perceived work through employer branding mediation at one delivery service company X in Bandung. The subjects of this study were employees of the shipping service company X, the sampling technique used simple random sampling with a total of 150 employees. Data analysis was performed using PLS-SEM. The diprecision of the research results will show that the perception of employees' work has a significant effect on employer branding and employee engagement. Another finding is that Employer Branding can be the perfect mediator for increasing Employee Engagement through Employee's Perceived Job. This means that if a company wants to increase Employee Engagement, it needs to make efforts to improve Employer Branding and Employee Perceived Job.
Model behavioral intention melalui tourist destination image dan tourist perceive value Anggraeni, Angga Dewi; Widyana, Suci Fika; Rezza, Ali Mohamad
JPPI (Jurnal Penelitian Pendidikan Indonesia) Vol 10, No 3 (2024): JPPI (Jurnal Penelitian Pendidikan Indonesia)
Publisher : Indonesian Institute for Counseling, Education and Theraphy (IICET)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29210/020243515

Abstract

During the pandemic, Indonesian people were required to live with a new way of life. The purpose of the study was to develop a behavioral intention model of urban tourists in visiting Health Spa tourism during the adaptation period of new habits in West Java. Factors in the study include tourist emotions, tourist perception values, and image of tourist destinations. The goal is set based on the problem of knowing the factors that influence the behavioral intentions of tourists in the era of adapting new habits. The data collection method is in the form of a questionnaire. The data processing method uses simple data analysis using SPSS and the Structure Equation Model (SEM) method on objects related to the factors that influence behavior in the era of adapting new habits. The results of the study found that tourist emotions had a positive and significant influence on behavioral intentions, but the image of tourist destinations was not able to be a mediating variable between tourist emotions and behavioral intentions. Tourist emotions have a positive and significant influence on behavioral intentions through the image of tourist destinations and the value of tourist perceptions.
Pengaruh Kualitas Pelayanan O-Ranger Antaran terhadap Kepuasan Pelanggan pada PT. Pos Indonesia Rangkasbitung 42300 Anggraeni, Angga Dewi; Nuraeni, Beti Siti
Jurnal Ilmiah Swara MaNajemen (Swara Mahasiswa Manajemen) Vol. 4 No. 2 (2024): Jurnal Ilmiah Swara MaNajemen (Swara Mahasiswa Manajemen)
Publisher : UNPAM PRESS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32493/jism.v4i2.43313

Abstract

Keberhasilan suatu perusahaan dapat dilihat dari kemampuan perusahaan dalam memberikan pelayanan kepada pelanggan, pelayanan yang berkualitas dapat memberikan kepuasan kepada pelanggan dan perusahaan dapatmeningkatkan nilai pada perusahaan. Hal tersebut dapat menjadi pengaruh kualitas pelayanan oranger antaran terhadap kepuasan pelanggan pada PT. Pos Indonesia. Metode penelitian ini menggunakan metode deskriptif kuantitatif dan menggunakan objek penelitian Kualitas Pelayanan dan Kepuasan Pelanggan. Dalam penelitian ini data yang digunakan bersumber data primer dan data sekunder. Populasi dari penelitian ini merupakan data dari pelanggan yang datang ke PT. Pos Indonesia Kota Rangkasbitung. Pengambilan sampel menggunakan sampling Insedintial dan pengumpulan datanya menggunakan kuisioner. Serta teknik analisis data yang digunakan adalah uji validitas, reliabilitas dan analisis linear sederhana dengan menggunakan program SPSS serta melakukan uji hipotesis dengan melakukan uji T. Populasi yang digunakan dalam penelitian ini sebanyak 6,130, dan sampel yang digunakan sebanyak 99 pelanggan. Dalam penelitian ini kualitas pelayanan memiliki pengaruh sebesar 67,7% terhadap kepuasan pelanggan, sedangkan 32,3% lainnya dipengaruhi variabel lain
Mediasi employer branding pada pengaruh employee’s perceived job terhadap employee engagement Widyana, Suci Fika; Rezza, Ali Mohamad; Anggraeni, Angga Dewi; Oscar, Bheben
JPPI (Jurnal Penelitian Pendidikan Indonesia) Vol. 10 No. 3 (2024): JPPI (Jurnal Penelitian Pendidikan Indonesia)
Publisher : Indonesian Institute for Counseling, Education and Theraphy (IICET)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29210/020243489

Abstract

The digitalization of the economy is forcing companies to shift their business landscape towards digital. The company is expected to improve organizational performance and reclaim their marketshare from competitor. The purpose of this study was to analyze the increase in employee engagement through employee perceived work through employer branding mediation at one delivery service company X in Bandung. The subjects of this study were employees of the shipping service company X, the sampling technique used simple random sampling with a total of 150 employees. Data analysis was performed using PLS-SEM. The diprecision of the research results will show that the perception of employees' work has a significant effect on employer branding and employee engagement. Another finding is that Employer Branding can be the perfect mediator for increasing Employee Engagement through Employee's Perceived Job. This means that if a company wants to increase Employee Engagement, it needs to make efforts to improve Employer Branding and Employee Perceived Job.
Model behavioral intention melalui tourist destination image dan tourist perceive value Anggraeni, Angga Dewi; Widyana, Suci Fika; Rezza, Ali Mohamad
JPPI (Jurnal Penelitian Pendidikan Indonesia) Vol. 10 No. 3 (2024): JPPI (Jurnal Penelitian Pendidikan Indonesia)
Publisher : Indonesian Institute for Counseling, Education and Theraphy (IICET)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29210/020243515

Abstract

During the pandemic, Indonesian people were required to live with a new way of life. The purpose of the study was to develop a behavioral intention model of urban tourists in visiting Health Spa tourism during the adaptation period of new habits in West Java. Factors in the study include tourist emotions, tourist perception values, and image of tourist destinations. The goal is set based on the problem of knowing the factors that influence the behavioral intentions of tourists in the era of adapting new habits. The data collection method is in the form of a questionnaire. The data processing method uses simple data analysis using SPSS and the Structure Equation Model (SEM) method on objects related to the factors that influence behavior in the era of adapting new habits. The results of the study found that tourist emotions had a positive and significant influence on behavioral intentions, but the image of tourist destinations was not able to be a mediating variable between tourist emotions and behavioral intentions. Tourist emotions have a positive and significant influence on behavioral intentions through the image of tourist destinations and the value of tourist perceptions.
Digital payment adoption: the antecedent of habit and behavioral intention Rezza, Ali Mohamad; Widyana, Suci Fika; Anggraeni, Angga Dewi
JPPI (Jurnal Penelitian Pendidikan Indonesia) Vol. 10 No. 4 (2024): JPPI (Jurnal Penelitian Pendidikan Indonesia)
Publisher : Indonesian Institute for Counseling, Education and Theraphy (IICET)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29210/020243563

Abstract

Despite the advancement in digital payment systems and banking in Indonesia, the adoption of this technology among service users is far from guaranteed. Recent data infers that the usage of digital payment systems and digital banking technology in Indonesia is still developing. A mere 55.80% of users have embraced electronic money for less than a year. This indicates ample room for growth and improvement in the country's digital finance industry. This study aims to explore and understand the factors that predict the adoption and behavioural intention of e-wallets in Indonesia. By utilizing hedonic motivation, habit, self-efficacy, and trust as critical predictors, the research model sheds light on the drivers of customer adoption of e-wallets. Data from a survey of 217 Indonesian customers were analyzed using Structural Equation Modeling (SEM) with Partial Least Square to examine the structural model. The research findings suggest that trust and habit greatly influence the intention to use e-wallets. However, an interesting discovery is that while previous literature indicated that behavioural intention was a key driver of technology usage, habit plays a more crucial role in adopting digital payment technology in this research.
Co-Authors Nuraeni, Beti Siti Oscar, Bheben Rezza, Ali Mohamad Widyana, Suci Fika