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All Journal Indian Journal of Forensic Medicine & Toxicology
Hee Kyung Kim
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Public Health

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The Effect of Communication Ability of Care Workers in Charge of Visiting Care in Elderly at-Home Welfare Centers on Quality of Service: with Empathy as Mediator Hee Kyung Kim
Indian Journal of Forensic Medicine & Toxicology Vol. 15 No. 1 (2021): Indian Journal of Forensic Medicine & Toxicology
Publisher : Institute of Medico-legal Publications Pvt Ltd

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37506/ijfmt.v15i1.13695

Abstract

Background/Objectives: The purpose of this study is to provide data for nursing intervention developmentthat increases the quality of service of care workers by identifying the mediating effect of empathy in theeffect of communication ability on quality of service.Methods/Statistical analysis: Data were collected for 93 visiting care workers. Data were analyzed bydescriptive statistics, Pearson’s correlational coefficients, multiple regression and Sobel’s test.Findings: Subjects’ quality of service and communication ability (r=.62, p<.001), and empathy (r=.56,p<.001) showed high positive correlation. As a result of the mediating effect of empathy, communicationability had a significant effect on empathy in step 1 (?=.64), in step 2, communication ability affected thequality of service (?=.62), in step 3, communication ability had a positive effect on the quality of service(?=.45), and empathy also had a positive effect on quality of service (?=.28) and showed 42.2% explanatorypower. It was found that empathy had a partial mediating effect.Improvements/Applications: Care workers should make efforts to provide services by understanding andlistening to and empathizing with the expressions of the elderly. The directors of the visiting care centershould develop and train programs that can improve effective communication, empathy and quality ofservice.
The Mediating Effect of Wisdom in the Relationship between Self-leadership and Quality of Service of Caregivers caring for Patients with Impaired Mobility and Elderly with Dementia Hee Kyung Kim
Indian Journal of Forensic Medicine & Toxicology Vol. 15 No. 2 (2021): Indian Journal of Forensic Medicine & Toxicology
Publisher : Institute of Medico-legal Publications Pvt Ltd

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37506/ijfmt.v15i2.14999

Abstract

Background/Objectives: The purpose of this study is to analyze the mediating effect of wisdom in therelationship between self-leadership and quality of service in caregivers who provide nursing services topatients and elderly.Methods/Statistical analysis: The subjects of this study were 96 caregivers from January to February2021. Data analysis is performed using SPSS Win 25.0 program, and were analyzed by correlation betweenvariables by Pearson correlational coefficients, and factors affecting service quality and mediating effects bymultiple linear regression and Sobel test.Findings: As a result of regression analysis to test the mediating effect of wisdom, in step 1, self-leadershiphad a significant effect on wisdom (?=.73, p<.001), in step 2, self-leadership affected the quality of service(?=.59, p<.001), in step 3, self-leadership had a positive effect on the quality of service (?=.26, p=.022), andwisdom also had a positive effect on the quality of service (?=.46, p<.001) and showed 44.9% explanatorypower. It was found that wisdom has a partial mediating effect.Improvements/ Applications: Education and training are needed to increase self-leadership and wisdomin caregivers in charge of visiting care. In particular, caregivers need to make efforts to acquire wisdom intheir daily lives.
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