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All Journal International Journal of Tourism and Hospitality in Asia Pasific
Syakirah, Nurul
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Humanities

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Customer Satisfaction Towards Service Quality: A Study of Malindo Air Maisarah, Nabilah; Kee, Daisy Mui Hung; Syakirah, Nurul; Hanif, Mohd Azri; Bella, Arti; Pandey, Rudresh; Almuhaini, Rashed Fahad; Quttainah, Majdi Anwar
International Journal of Tourism and Hospitality in Asia Pasific Vol 3, No 3 (2020): October 2020
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (235.624 KB) | DOI: 10.32535/ijthap.v3i3.943

Abstract

In any business, customers are the main sources that contribute to revenue and keep the business going on, year by year passes. People may think that the aviation industry is one of the highest costs in transportation, but if compared to the services and benefits offered, it should be considered as worth money paid. The discussion throughout the paper focuses on passengers’ satisfaction with the service quality provided by Malindo Air. To collect the data on customer satisfaction, a survey on Malindo Air was conducted. The results of the findings demonstrated that service quality is critical to maintaining the passengers' satisfaction.
Co-Authors Almuhaini, Rashed Fahad Bella, Arti Hanif, Mohd Azri Kee, Daisy Mui Hung Maisarah, Nabilah Pandey, Rudresh Quttainah, Majdi Anwar