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All Journal International Journal of Tourism and Hospitality in Asia Pasific
Bt Miswan, Nadia Izzati
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Humanities

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Case Study on TGV Cinemas SDN BHD Bt Sapian, Nur Dini Izzati; Kee, Daisy Mui Hung; Bt Abu Hassan, Nurul Nadia; Bt Ahmad Faizh, Nur Farah Izzah; Bt Miswan, Nadia Izzati
International Journal of Tourism and Hospitality in Asia Pasific Vol 2, No 2 (2019): June 2019
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (247.718 KB) | DOI: 10.32535/ijthap.v2i2.528

Abstract

The project is about a case study on TGV Cinemas Sdn Bhd. TGV Cinemas is one of Malaysia’s premier film exhibition companies and established its name as a pioneer of cinema industry. We focus on the issues faced by this company which are inefficiency of customer services such as call centre and online movie ticket purchase, employees’ services, unreasonable food and beverages prices and maintenance of hall. The methodology that we employed to conduct this project is by interviewing the employees, distributing questionnaire among random people and online research. This study will discuss the solutions that can be implemented by the company to solve these problems which are improving their website system, expand employees’ skills, adjust their prices for foods and beverages and perform regular inspection. Keywords: TGV, Cinema Industry, Customer Services, Employees’ Services, Unreasonable Food and Beverages Prices, Maintenance of Hall
Co-Authors Bt Abu Hassan, Nurul Nadia Bt Ahmad Faizh, Nur Farah Izzah Bt Sapian, Nur Dini Izzati Kee, Daisy Mui Hung