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Setiadi, Rianti
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Humanities Decision Sciences, Operations Research & Management Education Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Social Sciences

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Analysis of Factors that Explain Customer Satisfaction and Its Relationship with Repurchase Intention at Fresh Food E-Commerce in Jabodetabek Post Pandemic Agustin, Natania; Widyaningsih, Yekti; Setiadi, Rianti
Statistika Vol. 25 No. 2 (2025): Statistika
Publisher : Department of Statistics, Faculty of Mathematics and Natural Sciences, Universitas Islam Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29313/statistika.v25i2.4966

Abstract

Abstract. Consumers now have the flexibility to purchase fresh food both online and offline in the post-pandemic era. In this competitive landscape, only companies that can retain their customers are likely to survive. This study investigates the factors influencing customer satisfaction and its impact on repurchase intention in the context of fresh food e-commerce. Specifically, it examines the effects of product quality, fair price, perceived ease of use, service response speed, and service convenience on customer satisfaction, and further explores the moderating role of customer experience in the relationship between satisfaction and repurchase intention. Primary data were collected using a purposive sampling technique from 160 respondents who had purchased fresh food from Sayurbox, Segari, Allofresh, or Astro within the last six months. Data was analyzed using Partial Least Square, a non-parametric statistical technique suitable for modeling latent variable relationships without distributional assumptions. The results show that product quality, fair price, service response speed, and service convenience significantly and positively influence customer satisfaction. In contrast, perceived ease of use does not have a significant effect. Customer satisfaction has a strong positive influence on repurchase intention. However, customer experience does not significantly moderate the relationship between customer satisfaction and repurchase intention. These findings highlight the importance of maintaining product and service quality to enhance customer satisfaction and encourage repeat purchases in the fresh food e-commerce sector.
Pola Hubungan Dampak Fatherless terhadap Kecanduan Internet, Kecenderungan Bunuh Diri dan Kesulitan Belajar Siswa SMAN ABC Jakarta Wibiharto, Bunga Maharani Yasmin; Setiadi, Rianti; Widyaningsih, Yekti
Society Vol 9 No 1 (2021): Society
Publisher : Laboratorium Rekayasa Sosial, Jurusan Sosiologi, FISIP Universitas Bangka Belitung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33019/society.v9i1.275

Abstract

Fatherless is the absence of a father figure. Some impacts of fatherlessness are loneliness, openness, depression, self-control, and self-esteem. These factors can influence internet addiction and suicidal tendencies. It also can cause difficulty in the learning process for students. This study aims to determine the significant impacts caused by fatherlessness and the relation to internet addiction, suicidal tendencies, and learning difficulties. The method used is Partial Least Square. The results showed that the significant impacts caused by fatherlessness are loneliness, depression, and self-esteem. The impacts of fatherless that influence internet addiction are loneliness and depression. The impact of fatherlessness that influences suicidal tendencies is depression. Internet addiction and suicidal tendencies influence learning difficulties.
Analisis Faktor-Faktor yang Mempengaruhi Tingkat Kesiapan Era Industri 4.0 di Masa Pandemi COVID-19 pada Pegawai di DKI Jakarta Setiadi, Rianti; Franky, Franky
Society Vol 9 No 1 (2021): Society
Publisher : Laboratorium Rekayasa Sosial, Jurusan Sosiologi, FISIP Universitas Bangka Belitung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33019/society.v9i1.320

Abstract

This study analyses significant factors affecting the level of preparation for the industry 4.0 era related to anxiety about the COVID-19 pandemic on employees in DKI Jakarta. Apart from being influenced by the anxiety of the COVID-19 pandemic, the level of preparation for the industry 4.0 is also differentiated by gender, age, education, marital status, decreasing income, and loyalty. Therefore, companies can arrange the planning related to preparing the industry 4.0 during the COVID-19 pandemic if those factors have been figured out. This study used a quantitative method, and the population of this study is full-time employees in DKI Jakarta. The sample was selected by using the snowball sampling technique distributed to 12 companies in DKI Jakarta. The distribution was conducted through the WhatsApp application for a month, and it was gained 228 respondents. Snowball sampling technique used in correlation with the implementation of large-scale social restrictions caused by COVID-19 pandemic. The data analysis used a multiple linear regression model. The results show that factors affecting the level of employees’ preparation in DKI Jakarta for industry 4.0 related to the anxiety of the COVID-19 pandemic are loyalty and a decrease in income.
Co-Authors Agustin, Natania FRANKY, FRANKY Wibiharto, Bunga Maharani Yasmin Yekti Widyaningsih