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All Journal Dinasti International Journal of Economics, Finance & Accounting (DIJEFA) Jurnal Keuangan dan Perbankan Jurnal Inovasi Global
Budhijana, R. Bambang
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Astronomy Economics, Econometrics & Finance Education Engineering Languange, Linguistic, Communication & Media Mathematics Public Health Social Sciences

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Pengaruh Financial Slack, Free Cash Flow, dan Firm Size Terhadap Corporate Social Responsibility Expenditure (CSRE) Pada Perusahaan LQ 45 Putri Pawitan, Latifa; Saleh Sadikin, Dikdik; Budhijana, R. Bambang
Jurnal Keuangan dan Perbankan Vol. 20 No. 2 (2024): Jurnal Keuangan Dan Perbankan, Volume 20 No. 2, Juni 2024
Publisher : STIE Indonesia Banking School

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35384/jkp.v20i2.525

Abstract

This study aims to determine the relationship between financial slack, free cash flow, and firm size on corporate social responsibility expenditure. This study uses data from companies listed on the LQ 45 index on the Indonesia Stock Exchange. The sampling technique in this study used a purposive sampling technique with predetermined criteria. The research method used in this research is a linear regression analysis technique using Eviews 10 software. The results of this study show that simultaneously financial slack, free cash flow and firm size have a significant effect on CSR expenditure. Partially, financial slack has no effect on CSR expenditure, free cash flow has a positive effect on CSR expenditure, and company size has a negative effect on CSR expenditure. Meanwhile, firm age as a control variable in this study has no effect on CSR expenditure.
Pengaruh Budget Participation, Asimetri Informasi Dan Budget Emphasis Terhadap Budget Slack Pada PT Wijaya Karya (Persero) Tbk Alifah, Andi Audy Noor; Sadikin, Dikdik Saleh; Budhijana, R. Bambang
Jurnal Keuangan dan Perbankan Vol. 21 No. 1 (2024): Jurnal Keuangan Dan Perbankan, Volume 21 No. 1, Desember 2024
Publisher : STIE Indonesia Banking School

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35384/jkp.v21i1.592

Abstract

This research aims to determine the influence of Budget Participation, Information Asymmetry and budget emphasis on budget slack at PT. Wijaya Karya (Persero) Tbk. The independent variables in this research are Budget Participation, Information Asymmetry and budget emphasis. Meanwhile, the dependent variable is budget slack. The analysis technique for this research uses the PLS or Partial Least Square SmartPLS 4 method. The data collection technique uses a Google Form questionnaire to collect the required information. The results of the number of respondents were 73 employees of PT. Wijaya Karya (Persero) Tbk. The results of the analysis show that Budget Participation has a positive effect on budget slack, information asymmetry has no effect on budget slack, Budget emphasis has no effect on budget slack..
Strategi Penguatan Persepsi Nasabah: Pengaruh CRM Terhadap Kualitas Hubungan dan Customer Lifetime Value di PT. Bank Mandiri (Persero), Tbk Area Jakarta Tebet Supomo Brando, Alan; Sadikin, Dikdik Saleh; Andriani, Meta; Budhijana, R. Bambang
Jurnal Keuangan dan Perbankan Vol. 21 No. 2 (2025): Jurnal Keuangan Dan Perbankan, Volume 21 No. 2, Juni 2025
Publisher : STIE Indonesia Banking School

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35384/jkp.v21i2.652

Abstract

Customer Relationship Management (CRM) is a conceptual paradigm on marketing management perspective that refer to practical series on the implementation of a strategic processes which aimed to improve the relationship quality with customers. Based on bank’s perspective, this paradigm has a significant role to establis long term profitability. The main purpose of this paradigm is to make customer’s loyalty which loyalty is the main problem of bank’s performance growth. The aim of this study is the implementation of CRM at Bank Mandiri in forming customer value which is reflected on historically of Bank Mandiri’s CES, CSAT, NPS, and SES Value. The method used in this study is random sampling method where customers were selected to answer the staements in questionnaire. The analyctical methods that used in this study is Structural Equation Modeling to test the direct effect and indirect effect for each variables. The result of this study show that the Customer Relationship Management has a positive and significant effect on Relationship Quality and Customer Lifetime Value, direct or indirect effect. The result of this study have implication for management, practitioners and academics that bank’s has to improve the capabilities of ther implementation of CRM to increase the relationship quality with customer to improve the customer lifetime value. Keywords: Customer Relationship Management, Relationship Quality, Customer Lifetime Value
Pengaruh Brand Awareness, Customer Trust, Perceived Value, dan Digital Marketing Terhadap Keputusan Pembelian Melalui Peran Customer Engagement Pada Asuransi Umum di PT. Jasa Andalan Solusi Pasaribu, Agustina; Budhijana, R. Bambang; Haryanti, Enny; Pracoyo , Antyo
Jurnal Inovasi Global Vol. 4 No. 4 (2026): Jurnal Inovasi Global
Publisher : Riviera Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58344/jig.v4i4.532

Abstract

Penelitian ini bertujuan menganalisis pengaruh brand awareness, customer trust, perceived value, dan digital marketing terhadap purchase decision produk Asuransi Sinarmas melalui PT Jasa Andalan Solusi (PT JAS), dengan customer engagement sebagai variabel mediasi. Studi ini menggunakan pendekatan kuantitatif cross-sectional dengan teknik purposive sampling terhadap 80 responden, serta dianalisis menggunakan SEM-PLS. Hasil penelitian menunjukkan bahwa brand awareness, customer trust, perceived value, dan digital marketing berpengaruh positif dan signifikan terhadap purchase decision. Selain itu, seluruh variabel independen juga berpengaruh signifikan terhadap customer engagement. Customer engagement terbukti berpengaruh positif terhadap purchase decision serta memediasi hubungan customer trust dan digital marketing terhadap purchase decision. Namun, customer engagement tidak memediasi pengaruh brand awareness dan perceived value terhadap purchase decision. Temuan ini menegaskan bahwa keputusan pembelian asuransi dipengaruhi oleh faktor kognitif, relasional, dan digital secara simultan, dengan engagement berperan sebagai mekanisme psikologis dalam memperkuat konversi pembelian.
Enhancing Banking Service Quality through Digital Transformation: A Strategic Analysis of a Regional Development Bank in Papua Giyai, Simon; Maju Simatupang, Batara; Budhijana, R. Bambang; Pracoyo, Antyo
Dinasti International Journal of Economics, Finance & Accounting Vol. 7 No. 1 (2026): Dinasti International Journal of Economics, Finance & Accounting (March-April 2
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijefa.v7i1.6652

Abstract

Digital transformation has become a critical driver in enhancing banking service quality, particularly in regions characterized by infrastructural limitations and low digital literacy. This study aims to formulate strategic approaches to improving service quality through banking digitalization at a regional development bank in Papua, Indonesia. A qualitative case study approach was employed, utilizing semi-structured interviews and document analysis. Data were analyzed using SWOT and the Quantitative Strategic Planning Matrix (QSPM) to identify and prioritize strategic alternatives. The findings reveal that the most effective strategy is the development of inclusive and context-based mobile banking services, which enhance accessibility, operational efficiency, and customer satisfaction. The results demonstrate that successful digital transformation in geographically constrained regions depends not only on technological readiness but also on the organization’s ability to adapt to local socio-economic conditions and varying levels of digital literacy. This study contributes to the literature by extending the bank 4.0 concept into frontier regions through an adaptive and context-sensitive digital banking framework.
Co-Authors Agustina Pasaribu, Agustina Alifah, Andi Audy Noor Andriani, Meta Brando, Alan Giyai, Simon Haryanti, Enny Maju Simatupang, Batara Pracoyo , Antyo Pracoyo, Antyo Putri Pawitan, Latifa Sadikin, Dikdik Saleh Saleh Sadikin, Dikdik