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Maladministrasi Birokrasi di Indonesia Dalam Perspektif Sejarah Rodi Wahyudi
Jurnal Niara Vol. 13 No. 1 (2020)
Publisher : FAKULTAS ILMU ADMINISTRASI UNIVERSITAS LANCANG KUNING

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (418.882 KB) | DOI: 10.31849/niara.v13i1.3295

Abstract

Understanding the rational mindset, employee morale and governance behavior can be known through the historical roots of a nation. Their grip on administrative ethics and adherence to the code of public service ethics can be used as indicators of quality of service to the community. This paper aims to discuss the bureaucratic maladministration behavior in Indonesia in the historical approach. Analysis of scientific sources relating to history is the main method used in this paper. Researchers divided the history of bureaucratic maladministration into five epochs, namely the pre-colonial era, the Dutch colonial era, the Japanese colonial era, the Old Order era, the New Order era and the post-reform era. The results of the analysis of this study indicate that public administrators are more focused on serving the interests of the authorities rather than serving the people. The term bureaucracy used has indeed changed with the times, bureaucracy of priyayi and servants, bureaucracy of civil service, modern bureaucracy, but their behavior still serves the ruling regime. Even though post-reformation, there has been a change in legislation relating to public services, but at the level of bureaucratic maladministration behavior, it has still failed to overcome. Preventing bureaucratic maladministration behavior through planting and practicing religious teachings and social norms is a solution that can be done by the government so that the ideals of bureaucratic reform can be realized. Keywords: maladministration, bureaucracy, administration, public services.
Perilaku Maladministrasi Birokrasi Dalam Pelayanan Publik di Kota Pekanbaru, Provinsi Riau: Faktor Penyebab dan Solusinya Rodi Wahyudi; Jalaluddin Abdul Malek; Azmi Aziz
Jurnal Administrasi Publik Vol. 12 No. 1 (2015): Jurnal Administrasi Publik, Volume 12, Nomor 1, April 2015, ISSN 1412 - 7040
Publisher : Centre for Public Policy and Management Studies

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (740.113 KB)

Abstract

Changes in the system of government and bureaucratic reforms have not been able to prevent maladministration in the bureaucratic behavior in Indonesia. The question is whether this type of behavior exists in public service in the city of Pekanbaru. The purpose of this study is to investigate the causes of such behavior in government institutions that provides document services directly to the public and whether it has a back up solution to prevent bureaucratic maladministration behavior. Questionnaires were distributed to 250 employees of Population and Civil Registration, Office of Integrated Services and Investment, Immigration Office Class I, Office SAMSAT and sub-district office employees in the city of Pekanbaru. Quantitative analysis of this study reinforced the result of a depth interview conducted with 5 key informants, a supporting method employed in this research. The research revealed that bureaucratic maladministration behavior is caused by heredity bureaucratic culture where the institutions eventually discharge employees who have low labor productivity and shift the mind set of employees in order to improve the quality of service.