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All Journal Indonesian Journal of Librarianship
Umanah, Umanah
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Library & Information Science Social Sciences

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Servqual Analysis on Merangin Public Library Services, Jambi Province Hapsari, Rian Dwi; Seftiawan, Ahmad Berri; Umanah, Umanah
Indonesian Journal of Librarianship Indonesian Journal of Librarianship Vol. 1 No. 2, December (2020)
Publisher : Department Library of Governance Institut of Home Affairs

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33701/ijolib.v1i2.1119

Abstract

Problem Statement: The author focuses on the gap in demands for good service quality, but it is not supported by human resources and the availability of professional librarians who oversee library services in Merangin Regency. Purpose: The purpose of this article is to find out the quality of library services in the public library of Merangin Regency. Method: The writer uses descriptive method and inductive approach. Data obtained and collected through interviews, observation, and documentation. Furthermore, the data that has been collected is analyzed using data reduction techniques, data display (data presentation) and conclusions. Result: The research findings show that the dimensions of tangible and reliability are still lacking, then the dimensions of empathy, responsiveness and assurance are classified as sufficient (standard). Conclusion: The results show that the service quality of the Merangin Public Library is still not optimal. This is because in the dimension of service quality, there are several indicators that are still in the insufficient category, namely service support facilities, non-updated collections, inadequate employee resources, and information related to libraries that are still not widely known by the public. Keywords: : Servqual Analysis; Quality of Services; Public Library Services; Merangin Public Library
The Librarian’s Role in the Procurement of IPDN Electronic Library Materials During the Covid-19 Pandemic Kiswanto, Kiswanto; Istiningsih, Istiningsih; Umanah, Umanah
Indonesian Journal of Librarianship Indonesian Journal of Librarianship Vol. 3 No. 1 (2022)
Publisher : Department Library of Governance Institut of Home Affairs

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33701/ijolib.v3i1.2603

Abstract

Abstract Background: Electronic library materials are more effective and efficient than printed books. Therefore, they are popular with millennials, especially when library services are only open online during the Covid-19 pandemic and the new normal era. Librarians are required to maximize e-resources services when the budget is fully refocused on handling the Covid-19 outbreak. Purpose: This research aims to analyze the librarian’s role in procuring electronic library materials during the Covid-19 pandemic. Method: The method used is qualitative with a descriptive analysis design. Results: The results show that librarians act as administrators in selecting and procuring electronic library materials through the digital library applications “Digilib Praja” and “Smartlib IPDN.” In the policy dimension, they serve as an advisory board to the head of the library in making policies, selecting information technology-based service tools, and implementing digital book fundraising policies. In the Service Object Achievement dimension, librarians play a role in gathering information needs and ensuring electronic book purchases are based on guidelines for the IPDN Library. Conclusion: In conclusion, the role of librarians in procuring electronic library materials was sufficiently performed. They can procure IPDN e-resources through a digital book fundraising policy, which can be applied to another university as a form of innovation. Keywords: Librarian Role; Procurement of Electronic Library Materials; E-Resources; Fundraising
Co-Authors Hapsari, Rian Dwi Istiningsih, Istiningsih RR. Ella Evrita Hestiandari Seftiawan, Ahmad Berri