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All Journal Jurnal Manajemen Pelayanan Publik Journal of Tourism Economics and Policy
Lay, Elly
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Public Health Social Sciences Transportation

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Behavioral Determinants of Business Continuity in Public Drinking Water Utilities (PDAM) in East Nusa Tenggara of Indonesia Gana, Frans; Lay, Elly; Dthan, Fred M.; Handayani, Struce; Bessie, Juita L. D.
Jurnal Manajemen Pelayanan Publik Vol 8, No 2 (2024): Jurnal Manajemen Pelayanan Publik
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jmpp.v8i2.53170

Abstract

The research pointed out the escalating challenges faced by the Indonesian Public Drinking Water Utilities (PDAMs) in ensuring water access, emphasizing the need for sustainable practices. The primary research problems are deliberately around understanding how CSR practices, corporate culture, and leadership styles impact business continuity in the context of water management utilities. The objective is to explore the relationships between CSR, corporate culture, leadership styles, and business continuity in PDAMs. The data were collected through structured self-administered questionnaires distributed to 100 employees of PDAM in East Nusa Tenggara of Indonesia, assessing their perceptions of CSR practices, corporate culture, leadership styles, and business continuity. The Likert-type scale responses were analyzed, revealing significant associations between these variables. Findings indicate that CSR initiatives positively contribute to business continuity, aligning with the leader's vision of community impact. The unique corporate culture, rooted in strong spiritual values, fosters a distinct work atmosphere and influences community habits. Additionally, a distinctive leadership style, treating employees as family, positively impacts employee attitude and business sustainability. While providing valuable insights, the study acknowledges limitations in generalizability and recommends further research for a comprehensive understanding of these dynamics.
The Effect of Organizational Culture and Non-Physical Work Environment on Employee Performance at KSP Pintu Air Rotat, Sikka Regency, East Nusa Tenggara Jagong, Bernadus; Lay, Elly; Nub, Soleman; Gana, Frans
Journal of Tourism Economics and Policy Vol. 6 No. 1 (2026): Journal of Tourism Economics and Policy (January - March 2026) - In Progress
Publisher : PT Keberlanjutan Strategis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38142/jtep.v6i1.1890

Abstract

This empirical investigation was conducted at KSP Pintu Air Rotat, Sikka Regency, to evaluate the individual and collective impact of organisational culture and non-physical work environment on employee performance. By employing a saturated sampling approach, data were gathered from 45 respondents through a combination of structured questionnaires, field observations, in-depth interviews, and archival documentation. Descriptive results, employee organizational culture is categorized as good. the non-physical work environment is very good, and employee performance is very good. effect of organizational culture: organizational culture has a positive and significant partial effect on employee performance. higher levels of organizational culture lead to higher employee performance. effect of non-physical work environment: non-physical work environment has a positive and significant partial effect on employee performance. an improved work environment leads to improved performance. both variables together significantly affect employee performance. the coefficient of determination shows that most variation in performance is explained by these two variables, while the remainder is influenced by other factors such as motivation, discipline, leadership, workload, and compensation.
Co-Authors Bessie, Juita L. D. Dthan, Fred M. Frans Gana Handayani, Struce Jagong, Bernadus Nub, Soleman