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All Journal PROFIT : Jurnal Administrasi Bisnis IJECS: Indonesian Journal of Empowerment and Community Services
Gunawan, Nanang
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Religion Humanities Economics, Econometrics & Finance Education Health Professions Public Health Social Sciences

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Journal : PROFIT : Jurnal Administrasi Bisnis

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CONSUMER WELL-BEING: PERAN BRAND AUTHENTICITY DAN DAMPAKNYA TERHADAP CONSUMER CITIZENSHIP BEHAVIOR Gunawan, Nanang; Suharyono, Suharyono; Sunarti, Sunarti
Profit: Jurnal Adminsitrasi Bisnis Vol. 15 No. 1 (2021): Profit : Jurnal Administrasi Bisnis
Publisher : FIA UB

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (350.032 KB) | DOI: 10.21776/ub.profit.2021.015.01.3

Abstract

This article aims to deepen knowledge about the importance of the concept of consumer well-being  in marketing research, as well as to build propositions related to the potential for consumer well-being and its consequences for marketing outcomes. Through an in-depth study of the existing literature, it can be revealed that CWB is an important construct in marketing research and consumer behavior. CWB measurement can be done by measuring consumer satisfaction which contributes to several positive states of consumers in the form of positive emotions, attachments, relationships, meaning, and achievement (PERMA). In addition, this article succeeded in building a proposition that brand authenticity can have a significant effect on CWB and marketing outcomes in the form of consumer citizenship behavior. The relationship between these variables is based on self-determination theory.
Co-Authors Azza, Fayra Nabillah Hutasoit, Tommi Rumagit, Silviani Suharyono Suharyono Sunarti Syarifah