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All Journal JURNAL PROMOSI KESEHATAN INDONESIA Journal of Social Research
Suryawati, Chriswardhani
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Humanities Computer Science & IT Economics, Econometrics & Finance Education Public Health Social Sciences

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Behavioral Factors in the National Quality Indicators through Implementing Total Quality Management Wigati, Putri Asmita; Fatmasari, Eka Yunila; Suryawati, Chriswardhani; Arti, Dwi Windu Kinanti
Jurnal Promosi Kesehatan Indonesia Vol 20 No 3: July 2025
Publisher : Master Program of Health Promotion Faculty of Public Health Diponegoro University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jpki.20.3.178-184

Abstract

Background: For 3 years running, there has been a difficulty in reaching the target of National Quality Indicators on the behavior of hand hygiene and the use of personal protective equipment by doctors, young dentists, and nurses from July to September 2022. This study aimed to describe employee behavior in achieving National Quality Indicators through the implementation of Total Quality Management (TQM) at Unimus Teaching Hospital of Dental and Oral in Semarang, Indonesia.Method: This cross-sectional study collected data from 75 employees of Unimus Teaching Hospital of Dental and Oral by accidental sampling technique. The instrument was developed by a structured questionnaire and analyzed using frequency distribution.Result: 11 National Quality Indicators have reached the target except the indicators of behavior of doctors during visiting hours (69%). The implementation of the Quality of the 10 aspects has been well implemented to support it, with the most implemented being the factors of scientific approach (96%), customer focus (94.7%), team work (94.7%), and long-term commitment (94.7%). Additionally, it is necessary to improve the aspects of competence human resources, education and training, passion with quality, and continuous system improvement to ensure the achievement of National Quality Indicators. The implementation of TQM is good. In supporting the achievement of National Quality Indicators, the hospital emphasizes more on education and training efforts, and in the aspect of structure, increasing the number and competence of its employees. 
The Relationship of Organizational Factors to Compliance with the Filling out of Medical Resumes by the Doctor in Charge of Patients at Panti Wilasa Citarum Hospital Semarang Lavender, Inneke Elysia; Suryawati, Chriswardhani; Purnami, Cahya Tri
Journal of Social Research Vol. 4 No. 9 (2025): Journal of Social Research
Publisher : International Journal Labs

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55324/josr.v4i8.2746

Abstract

This study aims to analyze the relationship between organizational factors, including communication, leadership, compensation, supervision, and resources, and DPJP compliance in filling out medical resumes in accordance with BPJS Kesehatan regulations. This study uses a quantitative descriptive design with a cross-sectional time approach. The results of observations showed that the average DPJP compliance score at Panti Wilasa Citarum Hospital Semarang in filling out the medical resume was 5.29 (score 0–8). Organizational factors included leadership factors with an average score of 59.04 (score 11–77), compensation factors with an average score of 29.94 (score 10–70), communication factors with an average score of 31.72 (score 6–42), supervision factors with an average score of 47.88 (score 10–70), and resource factors with an average score of 54.42 (score 10–70). Communication factors showed a significant association with compliance (r = 0.39; p = 0.006), while leadership factors (r = 0.17; p = 0.25), compensation (r = 0.06; p = 0.68), supervision (r = 0.13; p = 0.36), and resources (r = 0.25; p = 0.08) showed no meaningful relationship. Multivariately, organizational factors have no relationship with DPJP compliance in filling out medical resumes in accordance with BPJS Kesehatan regulations. Communication has a meaningful relationship with DPJP compliance in filling out medical resumes in accordance with BPJS Kesehatan regulations. Meanwhile, the factors of leadership, compensation, supervision, and resources are not meaningfully related.
Co-Authors Arti, Dwi Windu Kinanti Cahya Tri Purnami Eka Yunila Fatmasari, Eka Yunila Inneke Elysia Lavender Putri Asmita Wigati