Article Per Year (5 Year)
p-Index From 2020 - 2025
0.444
P-Index
This Author published in this journals
All Journal Majalah Ilmiah Warta Dharmawangsa JURNAL MANAJEMEN AKUNTANSI (JUMSI)
Lubis, Syahrizal Efendi
Unknown Affiliation
Biochemistry, Genetics & Molecular Biology Economics, Econometrics & Finance Education

Published : 2 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 2 Documents
Search

 1 
ANALISIS POTENSI PAJAK BUMI DAN BANGUNAN SEKTOR PEDESAAN DAN PERKOTAAN DI KABUPATEN LABUHANBATU UTARA (Studi Kasus Kecamatan Kualuh Hulu) Effendi, Mukhrizal; Lubis, Syahrizal Efendi; Alfiansyah, Fandhi; Rozi, Fachrul; Saljukdin, Raja; Siregar, Agus Aman; Tanjung, Laila
Jurnal Warta Dharmawangsa Vol 14, No 4 (2020)
Publisher : Universitas Dharmawangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46576/wdw.v14i4.892

Abstract

The Empathy Advantage Kepemimpinan Pelayan sebagai Kunci Loyalitas Pelanggan Sebagai Kerangka Good Corporate Governance Lubis, Syahrizal Efendi; Hasibuan, Rosmidah
Jurnal Manajemen Akuntansi (JUMSI) Vol 5, No 3: 2025
Publisher : Universitas Labuhanbatu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36987/jumsi.v5i3.7926

Abstract

This study aims to examine the influence of Servant Leadership and Empathy Advantage on customer loyalty as a framework of Good Corporate Governance in consumers Eiger Rantau Prapat Store, North Sumatra. Using a quantitative approach with 97 respondents, data were collected through questionnaires and observations, and then analyzed by multiple linear regression. The results showed that Servant Leadership (p-value 0.009; coefficient 1.021) and Empathy Advantage (p-value 0.005; coefficient 0.521) had a positive and significant effect on customer loyalty. However, the moderating effect of the interaction of the two is not significant (p-value 0.532), so they work independently. Simultaneously, both variables explained 44.6% variation in customer loyalty. These findings indicate the importance of establishing two parallel strategies, namely the development of empathic capacity of leaders and the implementation of servant leadership systems, to increase customer loyalty in a sustainable manner.
Co-Authors Alfiansyah, Fandhi Effendi, Mukhrizal Hasibuan, Rosmidah Rozi, Fachrul Saljukdin, Raja Siregar, Agus Aman Tanjung, Laila