Article Per Year (5 Year)
p-Index From 2020 - 2025
0.444
P-Index
This Author published in this journals
All Journal Jurnal Representamen Jurnal Multidisiplin West Science
Santoso, Jeremy
Unknown Affiliation
Economics, Econometrics & Finance Education

Published : 2 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 2 Documents
Search

 1 
Strategi Relasi antara Franchisor dan Franchisee pada Usaha Waralaba Chifry Teguh, Monika; Santoso, Jeremy; Njotoharsojo, Sasha Kurnia
representamen Vol 6 No 02 (2020): Jurnal Representamen Volume 6 No 02 Oktober 2020
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/representamen.v6i02.4261

Abstract

Franchise is a business license from the franchisor to the franchisee. The franchise business industry continues to show an increasing trend every year. One of the food franchise businesses that has successfully developed and has outlets in various cities in Indonesia is ChiFry. ChiFry has been established since 2015 and now has 27 outlets throughout Indonesia. This study aims to determine the relationship strategy of the franchisor with the franchisee in the ChiFry food business, where ChiFry within 4 years succeeded in opening 25 franchise branches. The research is based on customer relations theory because the franchisee is a customer of the franchisor. This research uses a descriptive qualitative approach with the case study method. The results of this study indicate that all elements of the relationship strategy at ChiFry such as commitment, communication, trust, respect, mutual understanding, confidentiality, and mutual exchange work well, thus encouraging customer satisfaction. This research also shows that when the franchisor meets aspects of customer satisfaction such as quality perception, perceived value, and handling complaints, it will create loyalty from the franchisee. Loyalty is manifested in the form of not breaking the contract of cooperation with the franchisor.Keywords : Customer Relations, Franchise, Relationship Strategy, Customer Satisfaction, Customer Loyalty
Strategi Pemanfaatan Media Sosial Dalam Meningkatkan Kesetiaan Pelanggan Restoran Santoso, Jeremy; Santoso, Jeremy Cristyano; Atmoko, Waluyo Budi; Yulandari, Ariefah
Jurnal Multidisiplin West Science Vol 3 No 08 (2024): Jurnal Multidisiplin West Science
Publisher : Westscience Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/jmws.v3i08.1577

Abstract

Penelitian ini bertujuan untuk menguji bagaimana media sosial mempengaruhi hubungan antara nilai persepsian, kepuasan pelanggan, dan kesetiaan pelanggan. Data dikumpulkan melalui kuisioner secara daring yang disebar melalui beberapa platform seperti WhatsApp, Instagram, Facebook, dan Telegram, dengan sampel sebanyak 200 responden yang dipilih menggunakan teknik purposive sampling. Analisis regresi logistik digunakan untuk menguji hipotesis-hipotesis dalam penelitian ini. Hasil penelitian menunjukkan bahwa dari empat hipotesis yang diuji, tiga hipotesis terbukti signifikan, sedangkan satu hipotesis tidak mendapatkan dukungan. Spesifiknya, kepuasan pelanggan secara positif mempengaruhi kesetiaan pelanggan, nilai persepsi memiliki pengaruh positif terhadap kepuasan pelanggan, dan media sosial memoderasi hubungan antara kepuasan pelanggan dan kesetiaan pelanggan. Namun, tidak ada bukti bahwa media sosial memoderasi hubungan antara nilai persepsian dan kepuasan pelanggan.
Co-Authors Monika Teguh Njotoharsojo, Sasha Kurnia Santoso, Jeremy Cristyano Waluyo Budi Atmoko, Waluyo Budi Yulandari, Ariefah