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All Journal Kandai International Review of Humanities Studies
Qonitah, Salma
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Arts Humanities Languange, Linguistic, Communication & Media Library & Information Science

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UKHTI VS UGHTEA: ARABIC KINSHIP ADDRESS TERM AS SLANG AND IDENTITY IN INDONESIAN TWITTER Qonitah, Salma; Triwinarti, Wiwin
International Review of Humanities Studies Vol. 5, No. 2
Publisher : UI Scholars Hub

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Abstract

Microblogging has taken a quotidian position in the scope of internet usage. This research explores the pragmatic of ughtea, a slang form of ukhti, as a term of address slang and identity in Twitter’s prominent behaviour on virtual sphere: tweeting. Semantically, ukhti refers to “sister” of a possessive pronoun of the first person i.e. the speaker, both in biological and ideological contexts. For the last two years (2018—2019), the usage of the term ukhti has undergone the extension of its meaning through its use among Indonesian Twitter users by changing its form into ughtea as a slang with degenerative meaning, in order to insinuate the exclusivity of the use of the term ukhti among Indonesian conservative Muslims and the misbehavior of ukhti. As a result, the meaning of the term ukhti experiences pejoration. These certain Indonesian Twitter users, according to McCulloch’s classification of Internet People (2019) are classified as Post Internet People. This research problem focuses on the analysis of the speakers, terms, and how both terms used in the context of pejoration. This study aims to analyze both terms in terms of shifting meaning in terms of speakers, speech, and usage by implementing corpus linguistic approach and Martin and White (2005)’s appraisal system. Data sources were obtained from Twitter users' tweets during a certain period (October 2019).
KETIDAKSANTUNAN PELANGGAN TERHADAP CUSTOMER SERVICE PROVIDER INTERNET DI TWITTER PADA AWAL PANDEMI COVID-19 (Customers’ Impoliteness Strategies toward ISP’s Customer Service on Twitter at The Beginning of Covid-19 Pandemic) Rahman, Nadhifa Indana Zulfa; Qonitah, Salma; Fitriany, Suci; Santoso, Tomi
Kandai Vol 19, No 1 (2023): KANDAI
Publisher : Kantor Bahasa Provinsi Sulawesi Tenggara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26499/jk.v19i1.4086

Abstract

This study aims to describe the use of impoliteness strategies used by customers to  customer service of one of Indonesia’s internet providers. The method used in this study has three stages. The first stage is data collection. Data collection was carried out using the non-participant observation method, tweet scraping using the python package, and note-taking technique with annotation. The second stage is data analysis. Data analysis was carried out by applying Culpeper's impoliteness theory. Third, the presentation of the results of data analysis with formal and informal methods. The results of this study indicate that there are several impoliteness strategies used by customers, namely: 1) insulting, 2) sarcasm, 3) threatening, 4) using taboo words, 5) using inappropriate terms of address, 6) not taking the speech partner seriously, 7) being unsympathetic, 8) using obscure/secretive language, and 9) withholding politeness.  Penelitian ini bertujuan mendeskripsikan penggunaan strategi ketidaksantunan pelanggan kepada customer service salah satu provider internet di Indonesia. Metode yang digunakan dalam penelitian ini ada tiga tahap. Tahap pertama adalah pengumpulan data. Pengumpulan data dilakukan dengan metode simak dengan teknik simak bebas libat cakap, tweet scraping menggunakan python package, serta teknik catat melalui proses anotasi. Data yang digunakan dalam penelitian ini berupa twit keluhan pelanggan salah satu provider di Indonesia kepada customer service yang disampaikan melalui akun Twitter resmi provider tersebut yang berjumlah sebanyak 2.500 twit dalam kurun waktu 15 April—30 Juni 2020. Tahap kedua adalah analisis data. Analisis data dilakukan dengan menerapkan teori ketidaksantunan Culpeper. Ketiga, penyajian hasil analisis data dilakukan dengan metode formal dan informal. Hasil penelitian ini menunjukkan ada beberapa strategi ketidaksantunan yang digunakan pelanggan, yaitu: 1) menghina, 2) menyindir, 3) mengancam, 4) menggunakan kata-kata tabu, 5) menggunakan sapaan yang tidak seharusnya, 6) menganggap tidak serius mitra tutur, 7) tidak simpatik, 8) menggunakan bahasa yang tidak jelas, dan 9) menahan kesantunan.
Co-Authors Fitriany, Suci Rahman, Nadhifa Indana Zulfa Santoso, Tomi Triwinarti, Wiwin