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All Journal Indonesian Journal of Applied Linguistics (IJAL) Studies in English Language and Education
Nimehchisalem, Vahid
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Education Languange, Linguistic, Communication & Media

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Mitigation strategies to manage rapport in the interaction between the Iraqi veterinary students and their clients Ahmed, Wasan Khalid; Alkhawaja, Hussein Walid; Nimehchisalem, Vahid; Krishan, Tamara
Indonesian Journal of Applied Linguistics Vol 14, No 2 (2024): Vol. 14, No.2, September 2024
Publisher : Universitas Pendidikan Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17509/ijal.v14i2.74901

Abstract

Soliciting accurate information about animals’ medical cases and maintaining harmonious relationships with clients require vets to use several mitigation strategies. This study analysed hedges, bushes and shields proposed as mitigation strategies by Caffi (2007). In light of the Rapport Management Theory conceptualized by Spencer-Oatey (2008), the analysis was extended to include defining the roles of these strategies in expressing the relational work in terms of the interactional goals, sociality rights and obligations, and face sensitivities. For this purpose, the data were collected using a mixed-mode approach through audio-recordings and a client-satisfaction questionnaire, and then analysed using a discourse analysis (DA) following Dörnyei (2007). The findings showed that the Iraqi veterinary students employed bushes, hedges, and shields to mitigate their speech with the bushes were the most frequently used. The use of these mitigators enabled the veterinary students to shield themselves against any future risks, solicit accurate information about the medical case of the animal, express politeness, maintain solidarity and build good rapport with the clients. For clients, using these devices by the veterinary students enhanced clients’ face sensitivities, equity rights and identity, so they felt appreciated and valued. The findings about clients’ satisfaction revealed that Iraqi veterinary students need to increase their clients’ satisfaction by sharing the medical decision with clients and engaging clients regarding their animals during the medical visit. The findings would inform better veterinary students’ practices at the personal and interpersonal levels. The findings had also some pedagogical implications for veterinary stakeholders to improve veterinary students’ knowledge of the mitigation strategies through giving training courses that aims at improving the delivery of the communication skills within veterinary practice.
Students perceptions of personality traits, presentation skills, and audience factors in their online presentations Roslim, Norwati; Nimehchisalem, Vahid; Abdullah, Muhammad Hakimi Tew; Razali, Nornadiah Mohd
Studies in English Language and Education Vol 10, No 2 (2023)
Publisher : Universitas Syiah Kuala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24815/siele.v10i2.25542

Abstract

This study aims to investigate undergraduates perspectives toward personality traits, presentation skills, and audience factors based on their experiences in online oral presentations as assessment tasks during English language classes. It also examines the factors affecting online oral presentations and suggestions to overcome them. To achieve this purpose, an online questionnaire with 5 sections and 28 items was distributed to 90 university undergraduate students. The data were analyzed descriptively using SPSS (version 26). The results revealed that the undergraduates perceptions of online oral presentations depended on three essential factors. Personality traits included fears of failure in the oral presentation assessment resulting in students anxiety even when they were well prepared. Oral presentation skills included their concerns on grammar, vocabulary, pronunciation, and reading from notes during the oral presentation. The audience included feeling frightened to present in front of an audience and worried if their peers were better than them. To conclude, the important factors that students realized were the audience, personality traits, and presentation skills. Hence, suggestions that students had provided included having enough preparation and practice as well as receiving good support from lecturers. This study highlights the vital role of lecturers in preparing learners for online oral presentations and underscores the need for guiding effective preparation strategies such as practice sessions.
Co-Authors Abdullah, Muhammad Hakimi Tew Ahmed, Wasan Khalid Alkhawaja, Hussein Walid Krishan, Tamara Razali, Nornadiah Mohd Roslim, Norwati