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All Journal Indonesian Journal of Applied Linguistics (IJAL) Journal of Language, Literature, and Educational Research
Ahmed, Wasan Khalid
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Humanities Education Languange, Linguistic, Communication & Media Social Sciences Other

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Mitigation strategies to manage rapport in the interaction between the Iraqi veterinary students and their clients Ahmed, Wasan Khalid; Alkhawaja, Hussein Walid; Nimehchisalem, Vahid; Krishan, Tamara
Indonesian Journal of Applied Linguistics Vol 14, No 2 (2024): Vol. 14, No.2, September 2024
Publisher : Universitas Pendidikan Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17509/ijal.v14i2.74901

Abstract

Soliciting accurate information about animals’ medical cases and maintaining harmonious relationships with clients require vets to use several mitigation strategies. This study analysed hedges, bushes and shields proposed as mitigation strategies by Caffi (2007). In light of the Rapport Management Theory conceptualized by Spencer-Oatey (2008), the analysis was extended to include defining the roles of these strategies in expressing the relational work in terms of the interactional goals, sociality rights and obligations, and face sensitivities. For this purpose, the data were collected using a mixed-mode approach through audio-recordings and a client-satisfaction questionnaire, and then analysed using a discourse analysis (DA) following Dörnyei (2007). The findings showed that the Iraqi veterinary students employed bushes, hedges, and shields to mitigate their speech with the bushes were the most frequently used. The use of these mitigators enabled the veterinary students to shield themselves against any future risks, solicit accurate information about the medical case of the animal, express politeness, maintain solidarity and build good rapport with the clients. For clients, using these devices by the veterinary students enhanced clients’ face sensitivities, equity rights and identity, so they felt appreciated and valued. The findings about clients’ satisfaction revealed that Iraqi veterinary students need to increase their clients’ satisfaction by sharing the medical decision with clients and engaging clients regarding their animals during the medical visit. The findings would inform better veterinary students’ practices at the personal and interpersonal levels. The findings had also some pedagogical implications for veterinary stakeholders to improve veterinary students’ knowledge of the mitigation strategies through giving training courses that aims at improving the delivery of the communication skills within veterinary practice.
Pragmatic Study: Types And Functions Of Speech Acts In Pooh's Dialogue In "Winnie The Pooh" Ahmed, Wasan Khalid; Calimbo, Alma Cita; Chi, Le Thi Giao
Journal of Language, Literature, and Educational Research Vol. 2 No. 1 (2025): June
Publisher : Cahaya Ilmu Cendekia Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37251/jolle.v2i1.1622

Abstract

Purpose of the study: The purpose of this study is to analyze the types of speech acts used by the character Pooh in the dialogue of the Winnie the Pooh story. This study aims to identify locution, illocution, and perlocution in Pooh's utterances and to understand the functions and effects of the communication produced. Methodology: This study uses a qualitative method with a content analysis approach. Data in the form of Pooh character utterances in Winnie the Pooh were analyzed based on John Searle and J.L. Austin's speech act theory. Data collection techniques were carried out through documentation, with samples selected using purposive sampling. Data analysis refers to the Krippendorff content analysis method. Main Findings: This study found that Pooh used 258 speech acts in 90 dialogues, consisting of locution, illocution, and perlocution. The most dominant illocutionary act was representative (49.6%), while perlocutionary acts were most often used to convince the listener (58.1%). Pooh used more direct speech acts (235 times) than indirect (23 times), indicating a tendency towards more explicit communication in interactions. Novelty/Originality of this study: This study provides a new perspective in the analysis of speech acts in children's literature, especially Winnie the Pooh. This study reveals the communication patterns of Pooh characters that have not been widely studied, as well as their contribution to understanding language strategies in literary texts. These findings can enrich pragmatic studies and support children's literacy-based language learning.
Co-Authors Alkhawaja, Hussein Walid Calimbo, Alma Cita Chi, Le Thi Giao Krishan, Tamara Nimehchisalem, Vahid