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diana, ros
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Computer Science & IT Electrical & Electronics Engineering

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Integration of TAM and DeLone and McLean Models to Evaluate the Quality of NAMPAH Applications Diana, Ros; Paputungan, Irving Vitra; Luthfi, Ahmad
Jurnal Teknologi Dan Sistem Informasi Bisnis Vol 6 No 4 (2024): Oktober 2024
Publisher : Prodi Sistem Informasi Universitas Dharma Andalas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47233/jteksis.v6i4.1583

Abstract

Waste banks are an important solution in environmental management, one of which is the NAMPAH application. NAMPAH is an Android-based digitalization innovation. Along with its implementation, several problems were discovered in terms of application use, especially related to the use of application systems and services. Based on this, researchers focus on system evaluation of system success. This research uses the Technology Acceptance Model (TAM) and the DeLone and McLean IS Success Model which aims to evaluate the system regarding system use. Data processing in this research used the Smart PLS 4 tool. From the research results it was found that several variables were determining factors in user satisfaction, including perceived ease of use, perceived usefulness, information quality and system quality. However, system quality is not significant to perceived usefulness. Meanwhile, service quality has an average value below the testing standards so it is not significant to user satisfaction and perceived ease of use.
Co-Authors Ahmad Luthfi Paputungan, Irving Vitra