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All Journal Journal of Entrepreneurship, Management and Industry (JEMI) JURNAL PENDIDIKAN TAMBUSAI Jurnal Syntax Transformation Jurnal Scientia Jurnal Ekonomi dan Bisnis Digital (MINISTAL) Jurnal Indonesia Sosial Sains Jurnal Multidisiplin Sahombu
Suharko, Arief Bimantoro
Master Of Management Program, Universitas Bakrie
Arts Humanities Astronomy Biochemistry, Genetics & Molecular Biology Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Energy Environmental Science Immunology & microbiology Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Mathematics Neuroscience Physics Social Sciences

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ANALISIS DAMPAK LOGISTICS SERVICE QUALITY DAN PERCEIVED PRICE FAIRNESS TERHADAP SERVICE LOYALTY DI PT. MITRA JELAJAH SOLUSINDO Fransiscus, Daniel; Lembito, Hoetomo; Suharko, Arief Bimantoro
Journal of Entrepreneurship, Management and Industry (JEMI) Vol 3, No 4 (2020): Oktober - Desember
Publisher : Program Studi Manajemen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36782/jemi.v3i4.2113

Abstract

Penelitian ini membahas pengaruh logistics service quality terhadap service loyalty dengan customer satisfaction sebagai variabel intervening di PT. Mitra Jelajah Solusindo. Sampel penelitian ini berjumlah 23 responden pelanggan PT. Mitra Jelajah Solusindo yang melakukan transaksi berulang (repeat order) di bulan Agustus 2018-Januari 2020. Hasil penelitian menunjukkan bahwa setiap hubungan antar variabel baik logistics service quality, perceived price fairness, customer satisfaction memberikan pengaruh yang beragam terhadap service loyalty.
Inventory System Analysis: A Case Study At Apotek Setia Farma, Bekasi Lisye Ira Anne; Arief Bimantoro Suharko
Jurnal Syntax Transformation Vol 4 No 9 (2023): Jurnal Syntax Transformation
Publisher : CV. Syntax Corporation Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46799/jst.v4i9.821

Abstract

This research was conducted aiming to determine the effect of motivation and compensation on employee performance mediated by organizational citizenship behavior at Sinergia Group Indonesia. This research was conducted because it saw the phenomenon of declining employee performance at Sinergia Group Indonesia. Employee performance can be influenced by factors such as personal factors, leadership factors, team factors, system factors, contextual/situational factors. The sampling method used is saturated sampling, because the entire population is used as a sample. This study used a sample of 40 people, using multiple linear regression techniques, path analysis and causal steps. The conclusions of this study are (1) the variable of motivation has a positive and significant effect on organizational citizenship behavior, (2) the variable of compensation has a positive and insignificant effect on organizational citizenship behavior, (3) motivation has a negative and insignificant effect on employee performance, (4) compensation variables have a positive and insignificant effect on employee performance, (5) organizational citizenship behavior variables have a positive and significant effect on employee performance, (6) organizational citizenship behavior variables are able to fully mediate the influence between motivational variables on employee performance, (7) organizational citizenship variables behavior is able to fully mediate the influence between compensation variables on employee performance.
ANALYSIS OF PRIORITY CUSTOMER SATISFACTION AND LOYALTY IN BANK BUMN WITH GROUNDED THEORY QUALITATIVE ANALYSIS METHOD Galih Kusumo; Arief Bimantoro Suharko
Jurnal Scientia Vol. 12 No. 03 (2023): Education, Sosial science and Planning technique, 2023 (June-August)
Publisher : Sean Institute

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Abstract

This study aims to study the phenomenon of priority customer satisfaction and loyalty in the banking industry, especially at a branch office of a state-owned bank in Indonesia. This research studies and identifies the reasons for priority customers to transfer their funds to other banks. Researchers used the Grounded Theory analysis method, as an instrument for qualitative analysis. Researchers conducted in-depth interviews with six customers who had transferred their funds to the bank. The analysis performed consisted of open coding of the data to identify categories and themes; axial coding to link categories and themes; and selective coding to identify core themes. The findings show that service quality is the main factor that constructs customer loyalty and satisfaction. Analysis of categories and themes based on axial coding shows that the theme of service quality is connected to all other themes across the range of dimensions. In addition, researchers found from interviews that service features are a core category of service quality and a factor of customer satisfaction and loyalty. Thus, Service Quality acts as a central theme in this study. Good service quality will create a feeling of security and comfort for customers to continue making transactions so they will not move to other banks.
IDENTIFICATION AND CLASSIFICATION OF RISK IN QUALITY MANAGEMENT IN THE CASHEWN PRODUCTION PROCESS Agita Muchammad Rozaqie; Arief Bimantoro Suharko
Jurnal Scientia Vol. 12 No. 04 (2023): Education, Sosial science and Planning technique, 2023, Edition September-Nov
Publisher : Sean Institute

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Abstract

PT TTO is classified as a new company, in terms of quality management it still does not have a strategy and professional standards for quality management, so research is needed to identify risks in quality management in cashew nut production. To produce consistent product quality to encourage the realization of the goals and values of the company . This study uses the interview method to obtain information related to risks in quality management and classify risk events from the pre-production stage, the production process stage and the post-production stage. Processing uses the calculation of Risk Priority Numbers by grouping risks based on the impact of the risk occurrence (Severity), the frequency of occurrence of the risk (Occurance), and the probability of the risk being detected before it occurs (D). Based on the calculation of the RPN value based on the production stages, namely the pre-production stage, the production process stage, and the post-production stage. Where at the time of calculating and ranking the risk agents, it was found that the pre-production stage had risk events and risk agents with the top order. That is, there is a discrepancy in raw material specifications due to crop failure by farmers in the first place (RPN value of 280) and raw materials sent by farmers are not in accordance with the opportunity (RPN value of 256). As for the next order at the stage of the production process with the risk of non-compliance with specifications due to errors in production labeling for grading and production date
Comparative Analysis of the Efficiency of the Top Ten Conventional Joint Venture Life Insurance Companies in Indonesia in the Period Before and During the Covid-19 Pandemic Using the Data Envelopment Analysis Method Aldi Ara Ahmad; Arief Bimantoro Suharko
Jurnal Ekonomi dan Bisnis Digital Vol. 2 No. 3 (2023): August 2023
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/ministal.v2i3.5322

Abstract

This study aims to capture the efficiency level of industry players in conventional joint venture life insurance companies in Indonesia before and during the Covid-19 pandemic. Efficiency is related to the level of success of an activity being assessed in terms of the ratio between amounts of the output generated and the input used to generate the outputs in the activity. Efficiency can be measured using the Data Envelopment Analysis (DEA) method, which is a non-parametric frontier approach that uses mathematical programming with 2 (two) assumptions, namely Constant Return to Scale (CRS) and Variable Return to Scale (VRS). The variables used are input and output variables, wherein the input variables include total debt, labor costs, claims expenses, investment composition of stocks, bonds, and securities issued by the government of the Republic of Indonesia (RI). The output variables used are premium income and investment returns. The type of data used is secondary data. The data collection technique used is library research. The objects used as samples were top 10 (ten) conventional joint venture life insurance companies in terms of revenues with the data obtained from the financial reports and annual reports of each company for the period between 2015 and 2021. The analysis show that investment portfolio performances derived from the company strategy acts as the main efficiency determinant in the industry.
Examining housing selection problematics in Jakarta's transit-oriented development (TOD) areas Case study: MRT Jakarta tod area Gunawan Gunawan; Arief Bimantoro Suharko
Jurnal Scientia Vol. 13 No. 01 (2024): Education, Sosial science and Planning technique, 2024
Publisher : Sean Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58471/scientia.v13i01.2308

Abstract

This research aims to explore the issues surrounding residential choices in Transit Oriented Development (TOD) areas and to identify factors influencing the decision to reside in such areas. A case study approach was employed, utilizing data collection techniques such as interviews and observations, with data analysis conducted through pattern matching. The study findings indicate that the majority of residents in TOD areas are productive individuals, originating from outside Jakarta. Key factors influencing residential choices include accessibility to public transportation, particularly the Jakarta MRT, and proximity to workplaces. Residential choice issues encompass various housing options, destination accessibility, integration of public transportation, transportation costs, and housing prices. Government support in facilitating vertical development permits and endorsing Public-Private Partnerships (PPPs) is essential to enhance the population density in TOD areas.
Root Cause Analysis of The Low Gas Volume Realization in Indonesia's Domestic Gas Market: a Case Study af PT EBL Afrizon Setiawan; Arief Bimantoro Suharko
Jurnal Scientia Vol. 13 No. 02 (2024): Education and Sosial science, March - May 2024
Publisher : Sean Institute

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Abstract

Natural gas is a low-carbon energy source, but Indonesia's gas absorption and domestic demand growth far lower than expected. For this reason, it is necessary to identify some of the main causes of problems in achieving gas absorption, especially for domestic pipeline gases. The causes of problems, categories, relation, and the search for alternative solutions to achieve targeted gas intake realization in the Indonesian domestic gas market are being considered. This study built on descriptive – analytical using qualitative approach. The data collected through questionnaires, interviews, and literature review. After identifying the cause of the problem, the next step is to use the fish-bone diagram approach to grouping the root causes, later on the Relative Importance Index (RII) is generated to rank the problem, then interrelationship diagram is created to look for the superiority of the relationship. Study and analysis results from questionnaires and in-depth interviews show that the root of the problem lies in the areas of reserves, project financing, product diversification, pricing and permit or administration. After grouping, strategic (reserves) and commercial groups are known to dominate over other risk groups.
Advanced Development Strategies Of Offshore Places At PT Emgl's Offshore Fields Using Optimization Simulation Models Imam Ahmad Firdaus; Arief Bimantoro Suharko
Jurnal Scientia Vol. 13 No. 02 (2024): Education and Sosial science, March - May 2024
Publisher : Sean Institute

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Abstract

The oil and gas industry in offshore areas in Indonesia has developed since the 1970s. Based on information from SKK Migas, there are 634 platforms in Indonesian territory spread from Sumatra to Eastern Indonesia, and approximately 100 of them are no longer in production (Speight 2015; Utomo 2012; Wiratno 2021). The existence of offshore platforms that are not utilized creates problems for KKKS both in terms of operations and the environment. Therefore, it is necessary to use a further management related to the existing platforms in the Indonesian sea. This research is descriptive - analytic in a case study at the company PT EMGL using qualitative and quantitative approaches to obtain the optimal scenario in planning the further development of offshore platforms in the Offshore A field. Data collection methods are interviews and literature studies. After obtaining data related to the condition of Offshore A Field, the cost range for reactivation and demolishing costs for each platform is calculated and the potential hydrocarbon resources in it are calculated. This model is then simulated in the calculation of net cash flow in the Monte Carlo simulation. The results of the Monte Carlo simulation regarding the possible scenarios that occur in 10,000 iterations show a convergent range of results in terms of 3 central tendency parameters, which are mean, median and mode (Holt and Scariano 2009). In this study, the Monte Carlo Simulation gives a convergent NPV value. This parameter is used as an economic evaluation of the project which can be used as an initial method for determining further development strategies. This value can be regarded as a quantification of opportunities or risks as a basis for decision making.
Potential Benefits and Challenges of Integrating Risk Management with Stakeholder Management: Case Study on Gold Processing Plant Construction Project in Central Sulawesi, Indonesia Siti Zubaidah Chaidir; Arief Bimantoro Suharko
Jurnal Indonesia Sosial Sains Vol. 5 No. 08 (2024): Jurnal Indonesia Sosial Sains
Publisher : CV. Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jiss.v5i08.1227

Abstract

The purpose of this study is to examine the potential benefits, challenges, and dynamics of implementing the integration of Risk Management (RM) and Stakeholder Management (SM) on a Gold Processing Plant Construction Project in Central Sulawesi, Indonesia. The method used is qualitative approach using the grounded theory method, with primary data from stakeholder interviews and secondary data from literature studies. The results show that Relationship Mode 3, i.e. Management of Stakeholder Differences Concerning Risk, is most applicable, as it improves conflict management and risk response strategies. Recommendations include the integration of this mode into the financial model as a risk management system.
Design Thinking Strategy On Improving Academic Administration Bureau Services (Case Study: Bakrie University) Chairani, Metha Erzha; Arief Bimantoro Suharko
Jurnal Scientia Vol. 13 No. 03 (2024): Education and Sosial science, June - August 2024
Publisher : Sean Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58471/scientia.v13i03.2575

Abstract

This research discusses the application of design thinking strategies in improving services at the Academic Administration Bureau of Bakrie University. Design thinking, as an approach that focuses on a deep understanding of user needs, was adapted to identify and address challenges faced in academic administration services. Through a qualitative method involving observation, interviews, and documentation analysis, this study found that design thinking can improve the service process by socializing with students to integrate user perspectives and increase student satisfaction. This research concluded that design thinking can be used to improve Bakrie University services by socializing to stakeholders about services so that a target of 90% of active students at Bakrie University understand existing services is obtained. The results of implementing this strategy show an increase in service quality, as well as providing valuable insights for the development of academic administration services in higher education.
Co-Authors Abdul Fattah Afrizon Setiawan Agita Muchammad Rozaqie Aldi Ara Ahmad Arisandy, Putri Suci Chaidir, Siti Zubaidah Chairani, Metha Erzha Fransiscus, Daniel Galih Kusumo Gunawan Gunawan Imam Ahmad Firdaus Lembito, Hoetomo Lisye Ira Anne Magista, Rifka Siti Zubaidah Chaidir