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cahya, fajar nur
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Dentistry Engineering Health Professions Medicine & Pharmacology Nursing Public Health

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IMPLEMENTATION OF THE IMPORTANCE PERFORMANCE ANALYSIS METHOD IN MEASURING SOLID WASTE MANAGEMENT PERFORMANCE IN SENDAWAR CITY, WEST KUTAI REGENCY Cahya, Fajar Nur
ASEAN Journal of Systems Engineering Vol 9, No 2 (2025): ASEAN Journal of Systems Engineering
Publisher : Master in Systems Engineering

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22146/ajse.v6i2.76267

Abstract

Solid waste management is a public service that must be provided by the government and regulated by law. The Solid waste management service in Sendawar City is currently managed by the local government through the Environmental Government Agency (DLH) of West Kutai Regency. In the service business, an evaluation process is needed in order to know the extent to which the level of performance has been achieved, especially from the point of view of service users. In this study, the method used to evaluate the solid waste management service in Sendawar City is the Importance Performance Analysis (IPA), using five service quality variables, namely reliability, assurance, tangibles, empathy, and responsiveness. Then, five variables are translated into twenty attributes as evaluation material from the service user community.The results of this study found that the level of conformity between the level of performance and the level of importance in the solid waste management system in the City of Sendawar was 78.32% ( good category), definitively meaning that the user community considered the performance of DLH was good, although there were several attributes that, according to the community should be a priority for improvement because they are deemed not optimal, namely the BF2 attribute (availability of garbage bins (TPS) and equipment for transporting garbage), BF4 attribute (safety and health equipment for transport officers) and the DT3 attribute (readiness and responsiveness of the Department in responding to public complaints).
PENGARUH KUALITAS PELAYANAN TERHADAP KEPUTUSAN KUNJUNGAN ULANG PASIEN RAWAT JALAN DI POLI MATA RS PERTAMINA BINTANG AMIN 2024 Cahya, Fajar Nur; Samino, Samino; Angelina, Christin
Jurnal Kesehatan Tambusai Vol. 5 No. 2 (2024): JUNI 2024
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jkt.v5i2.27125

Abstract

Penelitian ini membahas tentang pentingnya kepuasan pelanggan dalam keputusan kunjungan ulang di sebuah rumah sakit. Dimensi kualitas layanan kesehatan, seperti bukti fisik, kehandalan, daya tanggap, jaminan, dan empati, dapat mempengaruhi keputusan kunjungan ulang pasien di Poli Mata RS Pertamina Bintang Amin. Penelitian ini bertujuan untuk menganalisis pengaruh kualitas layanan terhadap keputusan kunjungan ulang pasien rawat jalan di Poli Mata RS Pertamina Bintang Amin dengan menggunakan studi kuantitatif dan analisis data statistik. Hasil penelitian menunjukkan bahwa faktor bukti fisik dan jaminan memiliki hubungan signifikan dengan keputusan kunjungan ulang pasien, di mana meningkatkan kualitas bukti fisik, seperti kebersihan fasilitas dan ruang tunggu, dapat meningkatkan kemungkinan kunjungan ulang pasien. Pada hasil univariat terdapat 81% yang memutuskan berkunjung ulang, 19% memutuskan tidak berkunjung ulang, 55,6% bukti fisik baik, 44,4% bukti fisik tidak baik, 69,8% keandalan baik, 30,2% keandalan tidak baik, 85,7% daya tanggap baik, 14,3% daya tanggap tidak baik, 65,1% jaminan baik, 34,9% jaminan tidak baik, 57,1% empati baik, 42,9% tidak baik. Jenis penelitian ini merupakan sebuah studi kuantitatif, dimana survey tersebut dirancang dengan menggunakan desain studi potong lintang. Analisa data yang digunakan yaitu univariat, bivariat (chi square), dan multivariat (regresi logistic model faktor risiko). Meningkatkan kualitas bukti fisik yang berhubungan dengan fasilitas yang ada di RS berhubungan dengan kebersihan dan ruang tunggu, dimana dapat menambah sarana prasaran berkaitan dengan menjaga lingkungan seperti membuat poster untuk menjaga kebersihan dan menambah tempat pembuangan sampah disekitar RS dan juga fasilitas ruang tunggu agar pasien lebih nyaman dalam menunggu antrian.
Co-Authors Angelina, Christin Samino Samino