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All Journal The Art of Teaching English as a Foreign Language (TATEFL)
Wibawa, I Gusti Putu Satria
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Languange, Linguistic, Communication & Media

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Developing English for Front Office Learning Materials Wibawa, I Gusti Putu Satria; Wedanthi, Nyoman Karina; Dewi, Kadek Sintya; Budasi, I Gede
The Art of Teaching English as a Foreign Language (TATEFL) Vol. 2 No. 1 (2021): May
Publisher : STKIP AGAMA HINDU SINGARAJA

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (270.846 KB) | DOI: 10.36663/tatefl.v2i1.103

Abstract

This study aims to develop English language materials of front office for second semester students of the eleventh grade at SMK N 2 Singaraja. This study adopts the Design and Development (D&D) which is guided by data collection through six instruments, namely questionnaires for teacher and front office staff, Google form for teachers and students, checklist for students, and checklist for expert judges. There are three stages that the researcher takes to complete this study, namely designing, developing, and evaluating the quality of the teaching materials (product) so that it can be categorized as a good material. The result is that there are four topics developed by the researcher, namely (1) Renewal of reservations, (2) Cancellation of reservations, (3) Handling of group reservations orally and in writing, and (4) Handling of individual reservations orally and in writing.
Co-Authors I Gede Budasi Kadek Sintya Dewi Wedanthi, Nyoman Karina