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All Journal Reswara: Jurnal Pengabdian Kepada Masyarakat Cendekia Niaga
Rochman, Muhammad Machbub
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Religion Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences Other

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Penerapan Manajemen Penanganan Keluhan Peserta Pelatihan (Studi Kasus Di Pusdiklat Badan Siber dan Sandi Negara ) Setyowati, Anik; Rochman, Muhammad Machbub
Cendekia Niaga Vol 5 No 2 (2021)
Publisher : Pusat Pendidikan dan Pelatihan Aparatur Perdagangan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52391/jcn.v5i2.580

Abstract

Training centers as a place to conduct training receive complaints about the implementation of training and facilities available from training participants as recipients of services and the organizers of the training center as implementers. So far, there has not been a precise complaint handling mechanism so that complaints are often not conveyed to the authorities in charge so that they appear to be handling complaints slowly or not at all. Whereas complaints are one of the inputs needed to improve an organization, BSSN Training Center certainly requires an integrated complaint handling mechanism. So, complaints are input for organizational improvement but also can be resolved appropriately and in relatively short and observable time. This research used a descriptive method with a qualitative approach. This method will describe the complaint handling management process in detail in handling complaints of training participants at the BSSN Training Center. Qualitative analysis techniques used interpretive techniques. Data collection techniques used triangulation techniques that combine several techniques, namely document review, interviews, and discussion results. The method of analyzing data uses the method of analyzing data flow models. The study obtained results in the form of a description of the Complaints Handling Management Process in Handling Complaints of Participants in the BSSN Training Center which utilizes online platforms ranging from delivery to complaint report management. The Complaints Handling Management is more easy to do, faster because it cuts through the bureaucratic path and the measurement process is more measurable
UPAYA PENINGKATAN MOTIVASI KERJA PEGAWAI DI MASA WORK FROM HOME MELALUI PELATIHAN DARING DI PUSDIKLAT BSSN Rohmah, Ratri Nur; Rochman, Muhammad Machbub
Reswara: Jurnal Pengabdian Kepada Masyarakat Vol 2, No 2 (2021)
Publisher : Universitas Dharmawangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46576/rjpkm.v2i2.1186

Abstract

Pada masa pandemik covid-19 memaksa pekerja untuk melakukan Work from Home sesuai anjuran dari International Labour Organization (ILO). Namun demikian dengan Work from Home tidak memungkiri akan memunculkan kejenuhan pada para pekerja. Sementara di sisi lain pekerja tetap dituntut untuk bekerja secara profesional terutama dalam melakukan pelayanan terhadap publik. Sehingga pegawai perlu memiliki motivasi kerja yang baik agar tetap dapat melaksanakan tugasnya dengan lancar. Pengabdian ini menghasilkan bahwa pelatihan online dapat menjadikan peserta lebih termotivasi dalam bekerja. Hal ini dapat diketahui dari hasil survey yang menunjukkan bahwa beberapa indikator peningkatan motivasi kerja telah dicapai peserta setelah mengikuti pelatihan daring. Indikator tersebut meliputi adanya peningkatan prestasi, pengakuan rekan kerja, pekerjaan menarik, tanggung jawab pekerjaan, potensi berkembang
Penerapan Manajemen Penanganan Keluhan Peserta Pelatihan (Studi Kasus Di Pusdiklat Badan Siber dan Sandi Negara ) Setyowati, Anik; Rochman, Muhammad Machbub
Cendekia Niaga Vol. 5 No. 2 (2021)
Publisher : Pusat Pengembangan Kompetensi Aparatur Perdagangan

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Training centers as a place to conduct training receive complaints about the implementation of training and facilities available from training participants as recipients of services and the organizers of the training center as implementers. So far, there has not been a precise complaint handling mechanism so that complaints are often not conveyed to the authorities in charge so that they appear to be handling complaints slowly or not at all. Whereas complaints are one of the inputs needed to improve an organization, BSSN Training Center certainly requires an integrated complaint handling mechanism. So, complaints are input for organizational improvement but also can be resolved appropriately and in relatively short and observable time. This research used a descriptive method with a qualitative approach. This method will describe the complaint handling management process in detail in handling complaints of training participants at the BSSN Training Center. Qualitative analysis techniques used interpretive techniques. Data collection techniques used triangulation techniques that combine several techniques, namely document review, interviews, and discussion results. The method of analyzing data uses the method of analyzing data flow models. The study obtained results in the form of a description of the Complaints Handling Management Process in Handling Complaints of Participants in the BSSN Training Center which utilizes online platforms ranging from delivery to complaint report management. The Complaints Handling Management is more easy to do, faster because it cuts through the bureaucratic path and the measurement process is more measurable
Co-Authors Rohmah, Ratri Nur Setyowati, Anik