Article Per Year (5 Year)
p-Index From 2021 - 2026
0.61
P-Index
This Author published in this journals
All Journal Cendekia Niaga Jurnal Penelitian Inovatif
Setyowati, Anik
Unknown Affiliation
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Public Health Social Sciences Other

Published : 3 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 3 Documents
Search

 1 
Penerapan Manajemen Penanganan Keluhan Peserta Pelatihan (Studi Kasus Di Pusdiklat Badan Siber dan Sandi Negara ) Setyowati, Anik; Rochman, Muhammad Machbub
Cendekia Niaga Vol 5 No 2 (2021)
Publisher : Pusat Pendidikan dan Pelatihan Aparatur Perdagangan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52391/jcn.v5i2.580

Abstract

Training centers as a place to conduct training receive complaints about the implementation of training and facilities available from training participants as recipients of services and the organizers of the training center as implementers. So far, there has not been a precise complaint handling mechanism so that complaints are often not conveyed to the authorities in charge so that they appear to be handling complaints slowly or not at all. Whereas complaints are one of the inputs needed to improve an organization, BSSN Training Center certainly requires an integrated complaint handling mechanism. So, complaints are input for organizational improvement but also can be resolved appropriately and in relatively short and observable time. This research used a descriptive method with a qualitative approach. This method will describe the complaint handling management process in detail in handling complaints of training participants at the BSSN Training Center. Qualitative analysis techniques used interpretive techniques. Data collection techniques used triangulation techniques that combine several techniques, namely document review, interviews, and discussion results. The method of analyzing data uses the method of analyzing data flow models. The study obtained results in the form of a description of the Complaints Handling Management Process in Handling Complaints of Participants in the BSSN Training Center which utilizes online platforms ranging from delivery to complaint report management. The Complaints Handling Management is more easy to do, faster because it cuts through the bureaucratic path and the measurement process is more measurable
Penerapan Manajemen Penanganan Keluhan Peserta Pelatihan (Studi Kasus Di Pusdiklat Badan Siber dan Sandi Negara ) Setyowati, Anik; Rochman, Muhammad Machbub
Cendekia Niaga Vol. 5 No. 2 (2021)
Publisher : Pusat Pengembangan Kompetensi Aparatur Perdagangan

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Training centers as a place to conduct training receive complaints about the implementation of training and facilities available from training participants as recipients of services and the organizers of the training center as implementers. So far, there has not been a precise complaint handling mechanism so that complaints are often not conveyed to the authorities in charge so that they appear to be handling complaints slowly or not at all. Whereas complaints are one of the inputs needed to improve an organization, BSSN Training Center certainly requires an integrated complaint handling mechanism. So, complaints are input for organizational improvement but also can be resolved appropriately and in relatively short and observable time. This research used a descriptive method with a qualitative approach. This method will describe the complaint handling management process in detail in handling complaints of training participants at the BSSN Training Center. Qualitative analysis techniques used interpretive techniques. Data collection techniques used triangulation techniques that combine several techniques, namely document review, interviews, and discussion results. The method of analyzing data uses the method of analyzing data flow models. The study obtained results in the form of a description of the Complaints Handling Management Process in Handling Complaints of Participants in the BSSN Training Center which utilizes online platforms ranging from delivery to complaint report management. The Complaints Handling Management is more easy to do, faster because it cuts through the bureaucratic path and the measurement process is more measurable
Analisis Perencanaan dan Pengendalian Pengadaan Obat Berdasarkan Metode ABC di Apotek Berkah Dalem 2 Kabupaten Semarang Setyowati, Anik; Gloria, Fransisca; Wibowo, Anisa Devi Kharisma; Alfarizi, Gilang Rizki
Jurnal Penelitian Inovatif Vol 6 No 1 (2026): JUPIN Februari 2026
Publisher : CV Firmos

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54082/jupin.1785

Abstract

Apotek berperan penting dalam pelayanan kesehatan dengan menyediakan obat yang berkualitas dan aman, namun ketersediaan stok obat yang tidak merata masih menjadi tantangan utama. Ketersediaan stok obat yang tidak merata masih menjadi permasalahan dalam memenuhi kebutuhan melaksanakan upaya pelayanan kesehatan, dimana masih banyak keluhan tentang kekosongan dan kelebihan stok obat. Upaya untuk menjamin kelengkapan obat dan efisiensi anggaran perlu dilakukan analisa saat perencanaan. Penelitian ini bertujuan untuk menganalisis perencanaan dan pengadaan obat di Apotek Berkah Dalem 2 menggunakan metode analisis Always Better Control (ABC), Hasil analisis menunjukkan bahwa Apotek Berkah Dalem 2 memiliki 1168 item obat dengan total nilai investasi Rp 300.191.907,50. Pengelompokan obat berdasarkan metode ABC kelompok A adalah sebanyak 265 item obat dengan nilai investasi sebesar Rp. 212.829.375,00 atau 70,90% dari total keseluruhan investasi,dengan jumlah penjualan 256 item obat atau 22.69% dari 1168 item dari total investasi obat. Kelompok B adalah sebanyak 315 item obat dengan nilai Rp. 60.254.800,00 00 atau 20,07% dari total keseluruhan investasi, dengan jumlah penjualan 315 item obat atau 26.97% dari 1168 item obat. Kelompok C adalah sebanyak 588 item obat dengan nilai Rp. 27.107.733 ,00 atau 9,03 % dari total keseluruhan investasi ,dengan jumlah penjualan 588 item obat atau 50.34 % dari 1168 item obat. Metode ABC terbukti efektif dalam mengelompokkan obat berdasarkan nilai investasinya dan membantu apotek menetapkan prioritas pengadaan, pengendalian, serta alokasi anggaran yang lebih efisien. Penelitian ini berkontribusi dalam menajemen farmasi terkait efisiensi anggaran dan perencanaan stok  obat.
Co-Authors Alfarizi, Gilang Rizki Anisa Devi Kharisma Wibowo Gloria, Fransisca Rochman, Muhammad Machbub