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All Journal Ultimacomm: Jurnal Ilmu Komunikasi MEDIASI Jurnal Kajian dan Terapan Media, Bahasa, Komunikasi Jobmark: Journal of Branding and Marketing Communication Jurnal Indonesia Sosial Sains Innovative: Journal Of Social Science Research
Noer, Mochammad Kresna
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Arts Humanities Astronomy Biochemistry, Genetics & Molecular Biology Chemistry Computer Science & IT Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Energy Environmental Science Immunology & microbiology Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Neuroscience Physics Public Health Social Sciences Other

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Virtual or Hybrid? Marketing Event in the Time of Covid-19 Pandemic Noer, Mochammad Kresna; Ramadhanti, Tisyabella Rizki
Jobmark: Journal of Branding and Marketing Communication Vol. 3 No. 2 (2022): JOBMARK Vol 3 No 2 (January-June 2022)
Publisher : Graduate School of Communication Universitas Bakrie

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36782/jobmark.v3i2.150

Abstract

This article compares the implementation of two different types and methods of marketing events or special events that were popular during the Covid-19 pandemic, namely virtual events and hybrid events. Using the case study method, we observed and interviewed key informants and conducted document searches related to a Job fair event and an automatic product launch. The study found that virtual events allow participants facing travel restrictions to stay connected and participate in an event. In contrast, hybrid events are the best option if the number of participants is a critical factor in the event's success. In addition, despite having shortcomings in sensory stimulation, virtual events excel in terms of cost efficiency and participant affordability. Therefore, for marketing events that aim to introduce high-involvement products, hybrid or direct events are more appropriate.
The Community Relations Strategy Through the 9th NextDev Program as the Implementation of Corporate Social Responsibility by PT Telekomunikasi Selular (Telkomsel) Saroso, Dhea Andita Sari; Noer, Mochammad Kresna
ULTIMA Comm Vol 16 No 2 (2024): Regular issue
Publisher : Universitas Multimedia Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31937/ultimacomm.v16i2.4045

Abstract

The growth of digital startups in Indonesia faces major challenges, including limited access to funding, low digital literacy, and uneven infrastructure, which hinder business sustainability. PT Telekomunikasi Selular (Telkomsel), through its CSR program "9th NextDev" themed Growing to Inspire, aims to address these issues by strengthening the digital startup ecosystem using a community relations approach. This program serves as a strategic initiative to drive digital innovation while supporting social sustainability within Indonesian communities. This study explores Telkomsel's community relations strategy in building sustainable relationships with digital startup communities. The focus is on how the 9th NextDev program supports training, business development, and the empowerment of digital communities as part of the company's corporate social responsibility (CSR). Using a qualitative case study approach, this research applies Edmund M. Burke's theory, which includes three main pillars: Building Sustainable Relationships of Trust, Managing Community Issues and Concerns, and Using Community Support Programs to Build Trust. The findings indicate that the program successfully establishes sustainable relationships through transparent information sharing, two-way communication, and active community engagement. To address community issues, the program identifies the specific needs of startups, resolves conflicts, and responds promptly to challenges such as limited digital literacy and technology adoption in regions with inadequate infrastructure. Through mentoring, technical training, and access to business networks, the program strengthens the foundation of startups and fosters inclusivity. Despite persistent infrastructure challenges, socially relevant technology-based solutions have enabled 9th NextDev to enhance startup sustainability while boosting Telkomsel's reputation as a leader in sustainable digital innovation in Indonesia.
Strategi Komunikasi Pemulihan Pasca Krisis Menggunakan Influencer oleh KemenKopUKM Tito, Fitara; Noer, Mochammad Kresna
MEDIASI Jurnal Kajian dan Terapan Media, Bahasa, Komunikasi Vol 6 No 3 (2025): September
Publisher : P3M Politeknik Negeri Media Kreatif

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46961/mediasi.v6i3.1773

Abstract

The digitalization era has brought significant changes in how communication is conducted, especially during crises. One of the challenges faced is how the government handles crises that affect public reputation. This study aims to analyze the crisis communication strategies employed by the Ministry of Cooperatives and SMEs (KemenKopUKM) in managing crises through the use of influencers. The theories utilized in this research are the Social-Mediated Crisis Communication (SMCC) theory and crisis communication theory, which explain how communication mediated through social media can repair damaged public images. The methodology used is a qualitative approach with an in-depth case study design, accompanied by content analysis to examine the meaning of messages conveyed through social media. Data is collected through in-depth interviews with the KemenKopUKM communication team and involved influencers, as well as an analysis of relevant documents. The operationalization of concepts involves identifying key indicators of crisis communication and the effectiveness of using influencers in the repair process.
Pengaruh Komunikasi Interpersonal terhadap Motivasi Pasien dalam Melaksanakan Pemeriksaan MRI (Magnetic Resonance Imaging) Elgusia, Reghina; Noer, Mochammad Kresna; Eddyono, Aryo Subarkah; Agustini, Prima Mulyasari
Innovative: Journal Of Social Science Research Vol. 4 No. 6 (2024): Innovative: Journal Of Social Science Research
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/innovative.v4i6.15104

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh komunikasi interpersonal terhadap motivasi pasien dalam melaksanakan pemeriksaan MRI di RS X. Berdasarkan karakteristik responden yang melakukan pemeriksaan MRI pada bulan Mei, mayoritas responden berada pada rentang usia 21-30 tahun dan menggunakan jaminan kesehatan BPJS Kesehatan. Selain itu, sebagian besar responden berasal dari rujukan luar RS X, yang menunjukkan bahwa lebih banyak pasien dirujuk dari luar dibandingkan dari poliklinik dan rawat inap RS X. Hasil penelitian menunjukkan bahwa komunikasi interpersonal memiliki pengaruh yang signifikan terhadap motivasi pasien dalam melakukan pemeriksaan MRI, dengan pengaruh sebesar 77,7%. Koefisien regresi menunjukkan hubungan positif dan signifikan antara komunikasi interpersonal dan motivasi pasien (B = 0,557, t = 17,017). Temuan ini menegaskan pentingnya komunikasi interpersonal yang efektif dalam meningkatkan motivasi pasien untuk menjalani pemeriksaan MRI.
Analysis of XYZ's Health Product Communication Strategy in Fulfilling the Elements of the Pharmaceutical Industry Code of Conduct Senjatiana, Ferdy; Noer, Mochammad Kresna
Jurnal Indonesia Sosial Sains Vol. 6 No. 6 (2025): Jurnal Indonesia Sosial Sains
Publisher : CV. Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jiss.v6i6.1745

Abstract

This study aims to analyze the health product communication strategy implemented by Company XYZ in complying with the pharmaceutical industry's code of conduct in Indonesia. As a member of the International Pharmaceutical Manufacturers Group (IPMG), Company XYZ faces challenges in delivering ethical product messages amid strict regulations from the Indonesian Food and Drug Authority (BPOM) and IPMG’s code of ethics, which prohibits direct-to-public promotion. This research employs a qualitative approach using a descriptive case study method, involving in-depth interviews, document analysis, and observation. The findings reveal that Company XYZ applies an adaptive and ethical communication strategy through narrative approaches, selective media mapping, and active engagement in industry associations. The strategy reflects a glocal approach, where global communication policies are adjusted to local contexts. Another key finding is the practice of grey area compliance, where communication strategies technically do not violate regulations but still convey product messages implicitly. While this demonstrates the communication team’s ingenuity in navigating regulatory boundaries, it also poses potential risks of unethical communication if not properly managed. This study proposes the development of a more contextual, strategic, and regulation-compliant health product communication model, adapted from the corporate communication framework introduced by Nurlaela Arief. This model is expected to serve as a reference for communication practices in the complex and dynamic pharmaceutical industry.
Co-Authors Aryo Subarkah Eddyono Elgusia, Reghina Prima Mulyasari Agustina Ramadhanti, Tisyabella Rizki Saroso, Dhea Andita Sari Senjatiana, Ferdy Tito, Fitara