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All Journal YUME : Journal of Management Majalah Ilmiah Bijak Journal of Artificial Intelligence and Digital Business
Hartono, Rahmad
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Humanities Computer Science & IT Economics, Econometrics & Finance Electrical & Electronics Engineering Engineering Health Professions Social Sciences

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Improving Employee Performance Through the Role of Employee Trust by Considering Employee Engagement and Organizational Culture Hartono, Rahmad; Soerjanto, Soerjanto
Majalah Ilmiah Bijak Vol. 21 No. 2: September 2024
Publisher : Institut Ilmu Sosial dan Manajemen STIAMI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31334/bijak.v21i2.3039

Abstract

This study set out to ascertain the relationship between employee trust as an intervening variable and the effects of organizational culture and employee engagement on employee performance. This research uses quantitative methods, namely by analyzing the Least Squares Technique (PLS). There were 120 participants in the study's sample. Saturated sampling was used to get primary data via questionnaires. Path analysis, direct effect, and indirect effect are among the data that are collected through the use of questionnaires and hypothesis testing. The findings demonstrated that while organizational culture and employee engagement had no direct impact on performance, they did have a favorable and considerable impact on employee trust. Employee performance is also positively and significantly impacted by employee trust. Employee engagement and organizational culture have a positive and significant effect on employee performance through employee trust. The relationship between employee engagement, company culture, and employee performance is mediated by the variable of trust. The results of this study can provide practical guidance for management and HRD in designing policies and programs aimed at improving employee performance through the development of trust, engagement, and a healthy organizational culture.
Pengaruh Kualitas Pelayanan, Persepsi Harga,Dan Promosi Terhadap Keputusan Pembelian Ke Jossi Putri Amanda, Salwa; Hartono, Rahmad
YUME : Journal of Management Vol 8, No 3 (2025)
Publisher : Pascasarjana STIE Amkop Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37531/yum.v8i3.9636

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh kualitas pelayanan, persepsi harga, dan promosi terhadap keputusan pembelian di JOSSI Ancol. Penelitian dilakukan pada bulan Mei 2025 dengan jumlah responden sebanyak 128 orang yang pernah melakukan pembelian di gerai JOSSI. Teknik pengambilan sampel menggunakan purposive sampling, sedangkan instrumen pengumpulan data berupa kuesioner dengan skala Likert. Seluruh data dianalisis menggunakan SPSS versi 25 melalui uji regresi linier berganda. Hasil penelitian menunjukkan bahwa secara parsial, kualitas pelayanan dan promosi memiliki pengaruh signifikan terhadap keputusan pembelian, sementara persepsi harga tidak berpengaruh signifikan. Secara simultan, ketiga variabel berpengaruh signifikan terhadap keputusan pembelian, ditunjukkan oleh nilai signifikansi 0,000. Nilai koefisien determinasi (R²) sebesar 83,6% menunjukkan bahwa ketiga variabel tersebut mampu menjelaskan sebagian besar variasi dalam keputusan pembelian di JOSSI. Kata kunci: Kualitas Pelayanan, persepsi harga, promosi, keputusan pembelian
Pengaruh Kualitas Pelayanan, Persepsi Harga dan Kualitas Produk terhadap Kepuasan Pelanggan Indrawan, Farrel Rafie; Hartono, Rahmad
RIGGS: Journal of Artificial Intelligence and Digital Business Vol. 5 No. 2 (2026): Mei-Juli
Publisher : Prodi Bisnis Digital Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/riggs.v5i2.8515

Abstract

The current competitive conditions in the culinary business world require business actors to be more sensitive and pay attention to various factors that can influence customer satisfaction. Customer satisfaction is a very crucial aspect, because satisfied customers tend to return and make repeat purchases, which ultimately supports the sustainability and development of the business. This study aims to analyze and test the influence of three main variables, namely service quality, price perception, and product quality, on the level of customer satisfaction at Beranda Artotel Mangkuluhur. The population in this study were all guests who had visited the place, with sampling using a non-probability technique and involving 110 respondents who were willing to fill out the research questionnaire. Data analysis was carried out using the multiple linear regression method processed using SPSS software version 25. A series of tests were conducted to ensure the reliability and validity of the data, including validity tests, reliability tests, classical assumption tests, partial tests (t-tests), simultaneous tests (F-tests), and coefficient of determination tests. The results of the study indicate that partially, each variable of service quality, price perception, and product quality has a positive influence on customer satisfaction, where service quality has the most significant impact. Taken together, these three variables have also been shown to significantly influence customer satisfaction. Furthermore, the coefficient of determination of 97.8% indicates that almost all of the variation in customer satisfaction levels can be explained by the three factors studied
Co-Authors Indrawan, Farrel Rafie Putri Amanda, Salwa Soerjanto ,