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All Journal Majalah Ilmiah Bijak Jurnal Kepariwisataan Jurnal Ilmiah Hospitality Management Human Capital Development
Soerjanto ,
Universitas Asa Indonesia, Jakarta
Arts Humanities Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Social Sciences Other

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Increasing the Tourists' Revisit Intention by Paying Attention to Tourist Satisfaction at The Gong Cave Pacitan Tourist Destination Sulih Wahyudiono; Soerjanto ,
Majalah Ilmiah Bijak Vol 19, No 2: September 2022
Publisher : Institut Ilmu Sosial dan Manajemen STIAMI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31334/bijak.v19i2.2558

Abstract

This study explores empirical evidence of the relationship between tourist attractions and service quality and the revisit intention to Gong Cave Pacitan Tourist Destination by considering the mediation effect of tourist satisfaction. A total of 155 tourists who visited Gong Cave Tourism Object voluntarily at least twice participated in this study. Smart PLS 3.0 software is used to perform modelling of Least Squares Partial structure equations and hypothesis testing. The results show that tourist attractions and service quality do not affect tourists' revisit intention. Tourist satisfaction significantly and positively impacted the revisit intention. Tourist attractions do not affect tourist satisfaction. The service quality significantly and positively impacts tourist satisfaction. Tourist satisfaction cannot mediate the relationship between tourist attractions and tourist revisit intention. Tourist satisfaction is a variable that can mediate the relationship between service quality and tourist revisit intention.
Increasing Student Satisfaction Through Improving Service Quality at Tourism Colleges in East Jakarta Setyo Widiarto; Soerjanto Soerjanto
Majalah Ilmiah Bijak Vol 20, No 1: March 2023
Publisher : Institut Ilmu Sosial dan Manajemen STIAMI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31334/bijak.v20i1.3232

Abstract

At private universities in East Jakarta, this study examines the impact of five service quality factors on student satisfaction. The research instrument consists of 28 questions arranged and structured based on variables, dimensions and indicators using the Likert scale. Data collection using questionnaires distributed via Google form to 30 people for validity and reliability testing and 300 people as research samples. The multiple linear regression method is used for data analysis with the help of SPSS software. The study's results partially show that three service quality dimensions, namely Reliability, Empathy and tangibles, significantly affect student satisfaction. Still, the dimensions of Responsiveness and assurance do not affect student satisfaction. Simultaneously, five dimensions of service quality have a significant effect on student satisfaction.
ANALISIS PENGARUH GAYA KEPEMIMPINAN DAN MOTIVASI TERHADAP KINERJA KARYAWAN PADA PTS X DI JAKARTA Soerjanto
Human Capital Development Vol 6 No 3 (2019): HUMAN CAPITAL DEVELOPMENT
Publisher : LPPM Universitas Asa Indonesia

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Purpose- The aim of this study is to Analyze Effect Of Leadership Style And Motivation On Emplyee’s Performance. Design/methology/approach- The primary data and secondary ones were collected by a set of questionair. Analysis method were descriptive and multiple regression for quantitave method. Findings- The findings were found that there are positive influence of leadership style and motivation on employees’s performance partially and simultaneously. Keywords : Leadership Style, Motivation, Emplyee’s Performance.
MENINGKATKAN LOYALITAS PELANGGAN RESTORAN MELALUI KUALITAS LAYANAN DENGAN KEPUASAN PELANGGAN SEBAGAI VARIABEL MEDIASI Soerjanto Soerjanto; Priyanto Priyanto; Nurti Rahayu
JURNAL KEPARIWISATAAN Vol 23 No 1 (2024): Jurnal Kepariwisataan
Publisher : Pusat Penelitian dan Pengabdian Kepada Masyarakat Politeknik Pariwisata Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jpar.v23i1.1244

Abstract

The purpose of this study is to determine whether customer loyalty, customer satisfaction, and restaurant service quality are positively correlated. In addition, research is being done on customer satisfaction as a mediator in the relationship between customer loyalty and service quality in restaurants. Purposive sampling was used to gather information from 300 patrons of fast-food restaurants using a questionnaire survey. Using Structural Equation Modeling with Partial Least Squares (SEM-PLS) in SMART PLS 3, the suggested model's hypotheses were investigated. The study's conclusions support the notion that customer loyalty, customer pleasure, and restaurant service quality are all positively correlated. However, the association between customer satisfaction and restaurant customer loyalty is not mediated  by consumer satisfaction. This study emphasizes the significance of patron loyalty as a critical behavioral reaction in restaurants. The study's findings will help restaurant managers comprehend the vital significance that customer satisfaction and service quality play as marketing strategies to uphold and cultivate restaurant patron loyalty.
Improving Employee Performance Through the Role of Employee Trust by Considering Employee Engagement and Organizational Culture Hartono, Rahmad; Soerjanto, Soerjanto
Majalah Ilmiah Bijak Vol. 21 No. 2: September 2024
Publisher : Institut Ilmu Sosial dan Manajemen STIAMI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31334/bijak.v21i2.3039

Abstract

This study set out to ascertain the relationship between employee trust as an intervening variable and the effects of organizational culture and employee engagement on employee performance. This research uses quantitative methods, namely by analyzing the Least Squares Technique (PLS). There were 120 participants in the study's sample. Saturated sampling was used to get primary data via questionnaires. Path analysis, direct effect, and indirect effect are among the data that are collected through the use of questionnaires and hypothesis testing. The findings demonstrated that while organizational culture and employee engagement had no direct impact on performance, they did have a favorable and considerable impact on employee trust. Employee performance is also positively and significantly impacted by employee trust. Employee engagement and organizational culture have a positive and significant effect on employee performance through employee trust. The relationship between employee engagement, company culture, and employee performance is mediated by the variable of trust. The results of this study can provide practical guidance for management and HRD in designing policies and programs aimed at improving employee performance through the development of trust, engagement, and a healthy organizational culture.
Improving Customer Satisfaction through Trust in "Bandung Tour on Bus (Bandros)" by Taking Into Account The Contribution of Service Quality and Brand Image Soerjanto, Soerjanto; MH Nainggolan, Bonifasius
Majalah Ilmiah Bijak Vol. 19 No. 1: March 2022
Publisher : Institut Ilmu Sosial dan Manajemen STIAMI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31334/bijak.v19i2.1866

Abstract

The importance of trust in bridging the gap between service quality, brand image, and customer satisfaction is investigated in this study. Respondents to this study were tourists who used Bandros services.  Questionnaires were distributed to travellers of Bandros users using purposive sample techniques with the final sample number of 300 respondents.   The data was collected through questionnaires on Bandros bus passengers in Bandung, West Java, Indonesia. Smart PLS-SEM 3.2.9 is used to assess conceptual models.     Although service quality and trust were essential elements in increasing customer satisfaction, the data showed that brand image was not. The quality of service and the brand image significantly influence building trust. Service quality, contentment, and brand image are all mediated through trust. This study provides new insights into how "Bandros" builds customer satisfaction.   The model demonstrates how trust is crucial in mediating brand image and consumer satisfaction. In addition, research conducted in the tourist transportation service industry is believed to have unique characteristics compared to other sectors.
Increasing Tourists’ Revisit Intention Through Location, Service Quality and Price Perception : Meningkatkan Niat Berkunjung Kembali Wisatawan Melalui Lokasi, Kualitas Layanan dan Persepsi Harga Wahyudiono, Sulih; Soerjanto, Soerjanto
Jurnal Ilmiah Hospitality Management Vol. 15 No. 1 (2024): December 2024
Publisher : Institut Pariwisata dan Bisnis Internasional

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Abstract

This study aims to examine the impact of location, service quality, and price perception on tourists' revisit intention at Klayar Beach, Pacitan, East Java. A quantitative survey method was employed, involving 350 respondents who had visited Klayar Beach more than once. Data were collected through a Likert-scale questionnaire and analyzed using multiple linear regression. The analysis revealed that all three variables significantly and positively influenced revisit intention, with service quality being the dominant factor. The findings contribute to the management of natural tourism by providing insights into the factors affecting tourists' revisit intentions. This research is crucial for tourism managers, particularly for Klayar Beach, to formulate effective management and marketing strategies aimed at increasing repeat visits. The novelty of this study lies in its focus on the specific factors influencing revisit intention in a popular natural destination, offering practical recommendations for improving visitor retention and satisfaction.
Co-Authors Hartono, Rahmad MH Nainggolan, Bonifasius Nurti Rahayu Priyanto Priyanto Setyo Widiarto Sulih Wahyudiono Wahyudiono, Sulih