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All Journal International Journal of Advances in Applied Sciences SRIWIJAYA INTERNATIONAL JOURNAL OF DYNAMIC ECONOMICS AND BUSINESS
Jan, Muhammad Tahir
Unknown Affiliation
Earth & Planetary Sciences Economics, Econometrics & Finance Environmental Science Materials Science & Nanotechnology Mathematics Physics

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From Expectancy to Acceptance: The Impact of Performance and Effort Expectations on Mobile Commerce Intentions Barry, Moussa; Haque, AKM Ahasanul; Jan, Muhammad Tahir
SRIWIJAYA INTERNATIONAL JOURNAL OF DYNAMIC ECONOMICS AND BUSINESS SIJDEB, Vol. 8, No. 1, March 2024
Publisher : Faculty of Economics, Universitas Sriwijaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29259/sijdeb.v8i1.65-86

Abstract

Over the past few decades, there has been a significant advancement in the development of mobile commerce. This study examines the effect of performance expectancy, effort expectancy, and perceived trust on the acceptance of mobile commerce through intention. Convenience sampling was employed whereby 385 survey questionnaires were distributed to consumers residing in Malaysia's Klang Valley area who possess smartphones and engage in mobile commerce transactions. The study's hypotheses were determined using a two-phase structural equation modeling procedure. The results indicated that perceived trust, performance expectancy, and effort expectancy significantly impact the intention to utilize mobile commerce. Moreover, the acceptance of mobile commerce is significantlyimpacted by the intention of utilizing mobile commerce. The results also showed that perceived trust indirectly impacted the acceptance of mobile commerce through intention. However, these insights benefit mobile commerce providers and businesses seeking to improve the acceptance of mobile commerce transactions in Malaysia
Factors influencing the intention to use m-commerce in Malaysian: an extended IS success model Barry, Moussa; Haque, Ahasanul; Jan, Muhammad Tahir
International Journal of Advances in Applied Sciences Vol 13, No 4: December 2024
Publisher : Institute of Advanced Engineering and Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.11591/ijaas.v13.i4.pp957-969

Abstract

The progress of mobile technology has undergone substantial development in recent years, leading to the emergence of new and creative ideas. This paper investigates the factors influencing consumers' intentions to use mobile commerce in Malaysia. The DeLone and McLean updated information system success model served as the basis for this study's proposed model. A convenience sampling method was employed to collect 310 surveys from smartphone owners who conduct mobile commerce activities in Malaysia. A “two-stage structural equation modeling” (SEM) technique assessed the research model and the study's assumptions. The findings revealed that “information quality”, “service quality”, “system quality”, and “trust” significantly influence consumers' “intention to use mobile commerce in Malaysia”. The findings further reveal that “system quality” is the strongest factor influencing the “intention to use mobile commerce in Malaysia”. Therefore, the research outcomes will benefit academicians, researchers, policymakers, and practitioners in the mobile commerce industry in Malaysia. To the best of the authors’ knowledge, this is the first empirical study that expanded the “information system success model” by including “trust” in the context of Malaysian mobile commerce users’ “intentions”. However, further research is recommended to explore the factors influencing consumers' “intention to use mobile commerce in Malaysia”.
Co-Authors Barry, Moussa Haque, Ahasanul Haque, AKM Ahasanul