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All Journal JAM : Jurnal Aplikasi Manajemen Decisio: Law Journal
Anjani, Siti
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Humanities Decision Sciences, Operations Research & Management Education Environmental Science Law, Crime, Criminology & Criminal Justice Other

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A MEDIATION ANALYSIS OF COGNITIVE AND AFFECTIVE CUSTOMER TRUST IN CUSTOMER LOYALTY TOWARDS E-MARKETPLACE Hendriana, Evelyn; Anjani, Siti; Dennison, Alexander; Subhan, Zhafira Nur
Jurnal Aplikasi Manajemen Vol. 20 No. 1 (2022)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.jam.2022.020.01.18

Abstract

Studies have shown the importance of customer trust in determining customer loyalty. While the psychological theory states that customer trust has cognitive and affective dimensions, earlier studies tended to look at it aggregately. An evaluation of the customer trust dimensions may provide a deeper understanding of the relative importance of each dimension of customer loyalty. This study looks at the roles of cognitive and affective customer trust in the context of the e-marketplace. As perceived privacy and security are still issues in the e-marketplace of developing countries, this study tries to examine the roles of cognitive and affective trust in mediating the relationships between perceived privacy, perceived security, corporate reputation, and customer loyalty. A close-ended questionnaire survey was distributed to answer the research questions. Data from 426 respondents were analyzed using PLS-SEM. The findings support the hypotheses of the interrelationship between the two dimensions of customer trust. This study also found that cognitive and affective trust mediates the relationships between corporate reputation, perceived security, and customer loyalty. However, we failed to prove the effect of perceived privacy on cognitive and affective trust.
Analisis Hukum Terhadap Putusan Mahkamah Agung Nomor 987 PK/PDT/2023: Tinjauan Hukum Terhadap Kasus Peninjuan Kembali Dalam Sengketa Hutang Piutang antara Jefri Pratama dan PT. Bank Mandiri (Persero) Tbk Cabang Kota Ternate Anjani, Siti; Jadidah, Fikrotul
Decisio: Jurnal Ilmiah Hukum Vol 3 No 1 (2026): DECISIO
Publisher : LPPM Iblam School of Law

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52249/decisio.v3i1.36

Abstract

This study analyzes the legal principles applied in the Supreme Court Decision Number 987 PK/PDT/2023 concerning the judicial review in a debt dispute between Jefri Pratama and PT Bank Mandiri (Persero) Tbk, Ternate Branch. The decision reaffirms fundamental civil law doctrines such as freedom of contract, pacta sunt servanda, good faith, and personal responsibility, emphasizing the contractual obligations of debtors to maintain insurance on collateral. The rejection of the judicial review petition highlights the strict criteria for such extraordinary legal remedies, thereby reinforcing legal certainty and protecting the balanced rights of both debtors and creditors. This research also discusses the implications of the ruling on the legal practice of dispute resolution in banking credit transactions, underscoring the importance of clear contractual clauses and adherence to obligations by both parties. The study concludes with recommendations to improve contractual clarity, debtor education, and judicial prudence in applying judicial review
Co-Authors Dennison, Alexander Hendriana, Evelyn Jadidah, Fikrotul Subhan, Zhafira Nur