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All Journal Jurnal E-Bis: Ekonomi Bisnis JACTA: Journal of Accounting and Tax
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Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pelayanan di Kantor Kelurahan X Marlini, Wenny; Kustari
Jurnal E-Bis (Ekonomi-Bisnis) Vol 4 No 1 (2020)
Publisher : Politeknik Dharma Patria Kebumen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37339/e-bis.v4i1.247

Abstract

Penelitian ini bertujuan untuk membuktikan ada tidaknya pengaruh dari kualitas pelayanan terhadap kepuasan pelayanan, serta besarnya pengaruh tersebut di Kantor Kelurahan X. Penelitian ini merupakan survei menggunakan pendekatan deskripsi korelasional dengan teknik kuesioner tertutup untuk mengetahui ada tidaknya pengaruh signifikan dari kualitas pelayanan sebagai variabel bebas terhadap kepuasan pelayanan sebagai variabel terikat di Kantor Kelurahan X. Respondennya 30 masyarakat yang diberi pelayanan di Kantor Kelurahan X, sedangkan analisis datanya menggunakan regersi linear sederhana.. Hasil dari penelitian tersebut menunjukkan: (1) Kualitas pelayanan berpengaruh signifikan terhadap kepuasan pelayanan di Kantor Kelurahan X, karena perolehan nilai thitung (5,747) ternyata lebih besar dibandingkan ttabel (2,048); (2) kualitas pelayanan memberikan pengaruh sebesar % 54,10 persen terhadap kepuasan pelayanan di Kantor Kelurahan X, dengan perolehan koefisien determinasi R² = 0,541. Berdasarkan hasil dari penelitian tersebut dapat disimpulkan, pemerintah Kelurahan X disarankan untuk meningkatkan kualitas pelayanannya kepada masyarakat, agar masyarakat merasa puas terhadap pelayanan yang dilakukan
PAYMENT ACCOUNTING SYSTEM AT PT. XYZ IN BEKASI Kustari; edi ilham
JACTA: Journal of Accounting and Tax Vol. 1 No. 1 (2022): JACTA: Journal of Accounting and Tax, July 2022
Publisher : ASIAN PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58738/jacta.v1i1.176

Abstract

The research is entitled Payroll Accounting System at PT. XYZ in Bekasi. This research aims to determine the flow of the payroll system and internal control at PT. XYZ in Bekasi. A good payroll system plays an important role in a company to increase employee effectiveness. The research method used is in the form of field studies using data collection techniques through observation and library research, namely by observing, interviewing directly how work and the applicable system work and studying in the form of written materials the payroll accounting system applied to PT. XYZ in Bekasi. Based on the results of the discussion shows that the payroll accounting system at PT. XYZ has a system that must be supplemented to meet the elements of internal control. There are still weaknesses, namely management does not carry out more supervision in the payroll section and management does not separate the authorization for recording clock cards with the personnel department.
Co-Authors edi ilham MARLINI, WENNY