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All Journal CLLiENT (CULTURE, LITERATURE, LINGUISTICS, ENGLISH TEACHING)
Ratmo, Ratmo
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Humanities Education Languange, Linguistic, Communication & Media

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ANALYSIS OF POLITENESS STRATEGIES IN STUDENTS' WHATSAPP CHAT Ratmo, Ratmo; Cahyani, Ida
CLLiENT (Culture, Literature, Linguistics, and English Teaching) Vol 7 No 1 (2025): CLLiENT JOURNAL
Publisher : Language and Literature Faculty, Universitas Sains Al-Qur'an (UNSIQ) Jawa Tengah di Wonosobo

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Abstract

This study aims at analyzing types of politeness strategies used by the ten 8th semester students of English Department Faculty of Letters Universitas Pamulang and two PUP students in communicating with their lecturers regarding their study. The politeness strategies analyzed in this study include both positive and negative polite strategies. The data of this study were taken from WhatsApp. Through descriptive qualitative method, the data were collected from the fifth semester English Department students’ WhatsApp messages by screen-shooting the conversations between students and their lecturer. To analyze the data, theory of politeness strategies proposed by Brown and Levinson was applied. The analysis revealed that the students used both negative and positive politeness strategies. Out of 26 data found, 11 of them were identified as positive politeness strategy while the rest (15 of them) most strategies applied were negative politeness strategies. The result of the study provides evidence of the reasons that the students used politeness strategies to maintain and build good relationship with their lecturers as their supervisor to negotiate time for supervision, to share progress of conducting their final projects and to consult problems related to their study.
HOSPITALITY REGISTERS USED BY FRONTLINERS OF ATRIA RESIDENCE GADING SERPONG TANGERANG Ratmo, Ratmo; Sumartini, Tutut; Cahyani, Ida
CLLiENT (Culture, Literature, Linguistics, and English Teaching) Vol 6 No 1 (2024): CLLiENT JOURNAL
Publisher : Language and Literature Faculty, Universitas Sains Al-Qur'an (UNSIQ) Jawa Tengah di Wonosobo

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In hospitality industry, there are many kinds of English terms used by the staff both written and spoken. These English terms in hospitality industry are part of English for Specific Purposes (ESP) which are called registers. This research aims to find out registers as the formal English terms used by the front liners or Front Office Staff of Atria Residence Gading Serpong Tangerang, and to analyse the lexical and contextual meanings of the registers used. This research employs descriptive qualitative method to collect and analyse the data. The subject of this study is the staff of Front Office department of Atria Residence Gading Serpong. The data will be obtained through participant observation, semi- structured interview and review of the documents. In collecting data, some conversations between guests and front office staff are recorded. The findings uncover the majority of terms used in Front Office department in the hotel, and to which categories they are used in general and in specific context. This research also reveal the terms have different meanings in both lexical and contextual aspects. As one of language varieties in sociolinguistics, hospitality registers are discipline language or formal language the hotel staff must use in their work place as to follow standard of operational procedure (SOP). Moreover, the English terms used in a specific work setting are part of English for Occupational Purpose (EOP) as a part of English for Specific Purpose (ESP).
Co-Authors cahyani, Ida Tutut Sumartini, Tutut