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All Journal Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Bogor Hospitality Journal
Ulinnuha, Hana
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Religion Arts Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences Other

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‘We Only Smile’: A Study of Perceived Discrimination among Asian Female Muslim Tourists Ulinnuha, Hana
Budapest International Research and Critics Institute (BIRCI-Journal): Humanities and Social Sciences Vol 4, No 3 (2021): Budapest International Research and Critics Institute August
Publisher : Budapest International Research and Critics University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33258/birci.v4i3.2378

Abstract

This chapter examines how Asian female Muslim tourists encountered negative and discriminatory experiences when they interacted with the locals during holidays in Europe, particularly The Netherlands. This is especially the case for female Muslims who wear the veil. The negative and discriminatory experiences encountered by these female Muslim tourists include gazes from locals, treated unfairly, negative remarks, and fall under suspicions. However, in hardly any case, these female Muslims "labelled" the event as discrimination and associated it to their identity as a Muslim. These female Muslim tourists employed a variety of coping strategies that comprise direct confrontation, accepting & ignoring discrimination, apologizing, justifying discrimination & thinking positively, modifying behaviour. There is a general attitude among these tourists about negotiating the negatively and discriminatory experiences: that they want to deal with it in a subtle way, such as by smiling.
THE ROLE OF CULTURAL EVENT IN A MUSEUM TO THE TOURISTS SATISFACTION AND DESTINATION LOYALTY Ulinnuha, Hana; Wijaya, Theodora Evelyn; Alanda, Hilwa Shufia
Bogor Hospitality Journal Vol 8 No 1 (2024): Bogor Hospitality Journal
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat Sekolah Tinggi Pariwisata Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55882/bhj.v8i1.123

Abstract

Understanding tourism destination loyaly would be an invaluable benefit for tourism authorities. Especially after the pandemic, tourism authorities are working hard to revive tourism in 2022. Many tourism destinations in Indonesia are gradually implementing various activities to entice tourists to return. As one of the tourism destinations in Indonesia, Surakarta (Solo), whose branding is "The Spirit of Java", is also holding various consecutive events throughout 2023. This research disclosed the role of events in tourists’ satisfaction and destination loyalty, by taking the Rayuan Pulau Kelapa cultural event in Tumurun Museum, Solo, Indonesia, as an empirical example. The purpose of this study was to determine the effect of holding a cultural event in a museum on tourist satisfaction and destination loyalty partially and collectively. According to the findings, the cultural event had an 85.3% and 68.1% impact on visitors' satisfaction and destination loyalty, respectively. In the meantime, destination loyalty is 80.5% influenced by visitor satisfaction. Collectively, the impact of cultural events and tourist satisfaction on destination loyalty was found to be 80.5%.
Co-Authors Alanda, Hilwa Shufia Wijaya, Theodora Evelyn