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PENINGKATAN KUALITAS PELAYANAN MELALUI SURVEI KEPUASAN MASYARAKAT DI PUSKESMAS PARANGLOE Irman, Arif Aprilia Jaya Ganda; Fitri Azmi, Ilima
ADMIT: Jurnal Administrasi Terapan Vol 1 No 2 (2023): Jurnal Administrasi Terapan
Publisher : Politeknik STIA LAN Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33509/admit.v1i2.2264

Abstract

Public service as the provision of services to the wider community is a big demand that must be met by all countries, including Indonesia. Public services are not only present and implemented without being followed by quality improvement. It takes a good response from the community towards these services to be categorized as excellent service. The provision of health service facilities is also one form of public service that can be provided by the government. One of the institutions providing health services in Indonesia that often found is Public Health Center. Parangloe Public Health Center is one of the agencies that provide health care facilities. To obtain more complete or comprehensive results, this study applied mixed methods. Based on the results of research for the nine elements of services provided, Parangloe Public Health Center obtained an IKM score of 76.25, or in the GOOD category. However, there are still elements with bad service values so the Parangloe Public Health Center needs to improve and improve health services in order to achieve community satisfaction.  
Best Practice of Village Management Policy During the Covid-19 Pandemic (Case Study of Tourism Sector Economic Recovery of Nglanggeran Village) Fitri Azmi, Ilima; Listanto, Virgiawan
International Journal of Science, Technology & Management Vol. 4 No. 1 (2023): January 2023
Publisher : Publisher Cv. Inara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46729/ijstm.v4i1.753

Abstract

Tourism villages are essential in improving the community's welfare and driving the local and regional economy. Meanwhile, the Covid-19 pandemic has directly impacted the decline in tourist visits, both domestic and foreign, resulting in the loss of potential economic income for the community. This research applies a qualitative descriptive approach and aims to describe how community-based tourism in Nglanggeran Tourism Village is managed and adapted amid the Covid-19 pandemic using the Narrative Policy Framework (NPF). NPF elements (setting, characters, plot and moral) and content play an important role in shaping policy processes and outcomes so they can explain the policy process of Nglanggeran Tourism management policy to recover the economy amid the Covid-19 pandemic. The study shows that the setting problem in this study is the struggle to conceive a management policy for Nglanggeran Tourism Village to survive the covid 19 pandemic. The victims were harmed by the existence of villains (the Covid-19 pandemic) were rural communities whose daily income was mainly from tourism management. The policy recovery management was successful because the heroes have worked a big deal in their role to achieve the success of tourism.