Article Per Year (5 Year)
p-Index From 2021 - 2026
0.444
P-Index
This Author published in this journals
All Journal Jurnal Administrasi Negara ADMIT : Jurnal Administrasi Terapan
Irman, Arif Aprilia Jaya Ganda
Unknown Affiliation
Economics, Econometrics & Finance Social Sciences Other

Published : 2 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 2 Documents
Search

 1 
PENINGKATAN KUALITAS PELAYANAN MELALUI SURVEI KEPUASAN MASYARAKAT DI PUSKESMAS PARANGLOE Irman, Arif Aprilia Jaya Ganda; Fitri Azmi, Ilima
ADMIT: Jurnal Administrasi Terapan Vol 1 No 2 (2023): Jurnal Administrasi Terapan
Publisher : Politeknik STIA LAN Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33509/admit.v1i2.2264

Abstract

Public service as the provision of services to the wider community is a big demand that must be met by all countries, including Indonesia. Public services are not only present and implemented without being followed by quality improvement. It takes a good response from the community towards these services to be categorized as excellent service. The provision of health service facilities is also one form of public service that can be provided by the government. One of the institutions providing health services in Indonesia that often found is Public Health Center. Parangloe Public Health Center is one of the agencies that provide health care facilities. To obtain more complete or comprehensive results, this study applied mixed methods. Based on the results of research for the nine elements of services provided, Parangloe Public Health Center obtained an IKM score of 76.25, or in the GOOD category. However, there are still elements with bad service values so the Parangloe Public Health Center needs to improve and improve health services in order to achieve community satisfaction.  
DEVELOPING AN INCLUSIVE SERVICESCAPE FOR THE ELDERLY, PERSONS WITH DISABILITIES, AND PREGNANT WOMEN: A CASE STUDY OF MINASA BAJI VILLAGE OFFICE, MAROS DISTRICT Irman, Arif Aprilia Jaya Ganda; Salsadila, Nurazizah; Esmati, Shahabuddin
Jurnal Administrasi Negara Vol 31 No 3 (2025): Jurnal Administrasi Negara
Publisher : Politeknik STIA LAN Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33509/jan.v31i3.3801

Abstract

Public service delivery in Indonesia often overlooks the specific needs of vulnerable groups, such as elderly citizens, persons with disabilities, and pregnant women. Despite policy commitments to inclusivity, such as those outlined in Law No. 25 of 2009 on Public Services, implementation at the village level remains limited, revealing a gap between regulatory intent and service practice. This study examines how inclusive service design can bridge that gap through the creation of a dedicated “services cape” at the Minasa Baji Village Office, Maros Regency. Anchored in the framework of inclusive public administration, the study explores how physical space and participatory planning contribute to equitable service access. Using a qualitative approach involving interviews, observation, and documentation, data were collected from village officials and representatives of vulnerable groups to co-develop a specialized service room. The initiative, trialed for 11 days with minimal funding, yielding preliminary insights that would guide future improvements. This change project successfully improved public service quality by reducing average waiting time by over 66%, increasing accessibility by 100%, achieving near-perfect information clarity, enhancing visitor satisfaction, and improving operational cost efficiency, with an overall success rate of 87.2%. The findings demonstrate that low-cost, community-driven innovations can effectively enhance inclusivity and service efficiency. Theoretically, this study advances the discourse on inclusive governance by highlighting the role of participatory spatial design in promoting equitable access within grassroots public administration contexts.
Co-Authors Esmati, Shahabuddin Fitri Azmi, Ilima Salsadila, Nurazizah