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All Journal International Journal of Artificial Intelligence Research IJIIS: International Journal of Informatics and Information Systems
Kim, Jin-Mook
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Computer Science & IT Electrical & Electronics Engineering

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Predicting Airline Passenger Satisfaction with Classification Algorithms Hayadi, B.Herawan; Kim, Jin-Mook; Hulliyah, Khodijah; Sukmana, Husni Teja
International Journal of Informatics and Information Systems Vol 4, No 1: March 2021
Publisher : International Journal of Informatics and Information Systems

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47738/ijiis.v4i1.80

Abstract

Airline businesses around the world have been destroyed by Covid-19 as most international air travel has been banned. Almost all airlines around the world suffer losses, due to being prohibited from carrying out aviation transportation activities which are their biggest source of income. In fact, several airlines such as Thai Airways have filed for bankruptcy. Nonetheless, after the storm ends, demand for air travel is expected to spike as people return for holidays abroad. The research is aimed at analyzing the competition in the aviation industry and what factors are the keys to its success. This study uses several classification models such as KNN, Logistic Regression, Gaussian NB, Decision Trees and Random Forest which will later be compared. The results of this study get the Random Forest Algorithm using a threshold of 0.7 to get an accuracy of 99% and an important factor in getting customer satisfaction is the Inflight Wi-Fi Service.
The Development of ITSM Research in Indonesia: A Systematic Literature Review Hayadi, B.Herawan; Sukmana, Husni Teja; Shafiera, Eghar; Kim, Jin-Mook
International Journal of Artificial Intelligence Research Vol 5, No 2 (2021): December 2021
Publisher : Universitas Dharma Wacana

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (631.666 KB) | DOI: 10.29099/ijair.v5i2.233

Abstract

IT Service Management (ITSM) is a framework used to support businesses by increasing IT service quality. Several studies have tried to examine the development of ITSM based on their respective interests. However, the development of ITSM in Indonesia has not been widely studied, such as the types of research that are most often investigated, what domains are often researched, the areas and types of companies being studied. The things above are the main objectives of this research. The method used in capturing data, screening, and analysis is the systematic literature review method. There are many findings obtained from this research. One of them is the domination of the service operation research area (45%) among other areas. Meanwhile, applied research had been researched quite consistently over the last five years. From these results,  it can be noticed that a deeper understanding of the synchronization between business and IT is needed. This is in accordance with the objectives of ITSM implementation so that future research is expected to provide balance in other areas, such as service strategy, design, transition, operation, and continuous service improvement.
Co-Authors B. Herawan Hayadi Husni Teja Sukmana Khodijah Hulliyah Shafiera, Eghar