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All Journal EKSPANSI Kharisma Tech Journal of Technology Research in Information System and Engineering
Renny
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Computer Science & IT Economics, Econometrics & Finance Engineering

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Analisis Pengaruh Tingkat Suku Bunga, Kualitas Pelayanan Inti dan Kualitas Pelayanan Periferal Terhadap Keputusan Penggunaan Fasilitas Pinjaman Bank BRI Oleh Karyawan PDAM Cabang Bekasi Jessa Satia Anbiya; Renny
Ekspansi: Jurnal Ekonomi, Keuangan, Perbankan, dan Akuntansi Vol 12 No 2 (2020): Jurnal Ekspansi November 2020
Publisher : Jurusan Akuntansi Politeknik Negeri Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35313/ekspansi.v12i2.2085

Abstract

Penelitian ini merupakan studi yang melakukan analisis untuk mengetahui pengaruh tingkat suku bunga, kualitas pelayanan inti dan kualitas pelayanan periferal terhadap keputusan penggunaan fasilitas Pinjaman Bank BRI oleh Karyawan PDAM Cabang Bekasi. Populasi dalam penelitian ini adalah karyawan Perusahaan Daerah Air Minum yang bekerjasama dengan Bank BRI Cabang Bekasi, Besarnya sampel yang dapat mewakili populasi untuk diteliti adalah sebanyak 222 responden. Metode analisis yang digunakan adalah regresi berganda. Data yang digunakan merupakan data primer dengan instrumen penelitian berupa kuisioner. Berdasarkan hasil penelitian yang telah dilakukan, dapat diketahui secara parsial seluruh variabel bebas yang ada yaitu variabel tingkat suku bunga, kualitas pelayanan inti dan kualitas pelayanan periferal mempengaruhi variabel bebas yang ada yaitu variabel tingkat suku bunga, kualitas pelayanan inti dan kualitas pelayanan periferal mempengaruhi secara positif dan signifikan terhadap keputusan penggunaan fasilitas pinjaman Bank BRI, hasil penelitian juga membuktikan bahwa variabel bebas dalam penelitian ini merupakan penjelas nyata variabel terikatnya.
Analisis Kepuasan Pengguna Pada Learning Management System Classes Menggunakan Metode End User Computing Satisfaction Dwi Yana Wijaya; Ahyar Muawwal; Renny
KHARISMA Tech Vol 16 No 2 (2021): Jurnal KHARISMA Tech
Publisher : STMIK KHARISMA Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (501.61 KB) | DOI: 10.55645/kharismatech.v16i2.133

Abstract

Classes is an Learning Management System service to assist teachers in delivering material and supervising student learning. The study was conducted to determine the quality of service by analyzing user satisfaction in using the website class. In this study, the method used is the End User Computing Satisfaction (EUCS) method to analyze user satisfaction by comparing reality and expectations. The EUCS method measures user satisfaction based on five variables, namely content, accuracy, format, timeliness and ease of use. The sampling is done by non-probability sampling technique The selection is done randomly. Based on the results of this study based on the results of the R test, it is known that the determination of 0.944 means that X which consists of content, accuracy, format, ease of use and timelines simultaneously gives an effect on Y of 0.880 or 88.0%. This means that from 55 respondents, 48 ​​respondents were satisfied with the website class. Based on the T test there are 2 variables that have no effect on Y, namely content and format and there are 3 X variables that affect Y. In the content and format variables respondents are not satisfied while on accuracy, timeliness and ease of use they are satisfied with these 3 variables.
ANALISIS KUALITAS LAYANAN PADA WEBSITE INVITEES TERHADAP KEPUASAN PENGGUNA MENGGUNAKAN METODE SERVQUAL Evelyn Winny Thody; Sudirman; Renny
KHARISMA Tech Vol 17 No 2 (2022): Jurnal KHARISMATech
Publisher : STMIK KHARISMA Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55645/kharismatech.v17i2.275

Abstract

This study aims to determine the level of each dimension of service quality measurement on the Invitees website on user satisfaction. The method used in this study is the SERVQUAL method which is used to measure the level of service quality by looking for the value of the gap between expectations and perceptions of service users. The SERVQUAL method has five measurement dimensions, Tangibles, Reliability, Responsiveness, Assurance, and Empathy, but this study uses modified dimensions, namely Usability, Information Quality, Service Reliabilty, Assurance, and Empathy. The results obtained from the measurement of the five dimensions are that Usability dimension has a gap of -0.34, the Information Quality dimension has a gap of -0.19, the Service Reliability dimension has a gap of -0.19, the Assurance dimension has a gap of -0.64, and the Empathy dimension has a gap of - 0.59. Because the measurement results of all dimensions are in the negative value range, it is concluded that the service quality of the Invitees website is still not in accordance with user satisfaction.
OPTIMASI WEBSITE TOKO KERJA MENGGUNAKAN UJI PERFORMA GOOGLE PAGESPEED INSIGHTS Wangsa, Frans Junior; Marlina; Renny
KHARISMA Tech Vol 18 No 2 (2023): KHARISMATech Journal
Publisher : STMIK KHARISMA Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55645/kharismatech.v18i2.403

Abstract

The main factor that make users comfortable using a website was its performance, websites with long loading times were more likely to be abandoned by visitors. After testing the website of Toko Kerja using Google PageSpeed Insights, there were many opportunities that can be done to improve the performance of the website Toko Kerja, Google PageSpeed Insights was a tool developed by Google to test and analyze the performance of a website on desktops and mobile devices and provide advice to improve performance, accessibility, and SEO. This research aims to analyze the website of Toko Kerja using Google PageSpeed Insights, then if it was below the Google PageSpeed Insights standard, optimization will be carried out to match or be above the standard. This research used quantitative data, which was obtained from the analysis results of the Google PageSpeed Insights tool. The results of the Google PageSpeed Insights analysis were website performance scores using a percent scale and website speed using a time measure. The results show that after making improvements based on Google PageSpeed Insights suggestions, the performance score increased from 85 to 99, the accessibility score increased from 91 to 100, and the SEO score increased from 70 to 80. Based on the research results website Toko Kerja was optimized.
REDESIGN UI/UX PADA APLIKASI BCA MOBILE MENGGUNAKAN METODE LEAN UX Winardi, Michelle; Muawwal, Ahyar; Renny
KHARISMA Tech Vol 19 No 1 (2024): Jurnal KHARISMATech
Publisher : STMIK KHARISMA Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55645/kharismatech.v19i1.444

Abstract

BCA Mobile is a mobile banking application from PT Bank Central Asia Tbk. which enables customers to perform various types of banking transactions digitally. UI/UX plays an important role in the success of an application because good design can create a positive user experience and increase user satisfaction using the application. The results of observations collected through the rating and review columns on the Play Store and App Store show several problems experienced by users related to the UI/UX of the BCA Mobile application, as well as the results of usability testing from distributing the system usability scale (SUS) questionnaire before redesign to 30 respondents getting a score of 55.85 with an "OK" rating. This study aims to redesign the UI/UX of the BCA Mobile application and produce a new design that can improve user experience and satisfaction. The redesign uses the Lean UX method by going through 4 processes, namely Declare Assumptions, Create an MVP, Run an Experiment, Feedback, and Research. The results of the SUS score after the redesign showed an increase in the score to 83.48 with an "Excellent" rating. So it can be concluded that redesign using the Lean UX method, can create a display that meets user needs and expectations, as well as improves user experience and satisfaction.
ANALISIS PENERIMAAN PENGGUNA APLIKASI DANA MENGGUNAKAN METODE TECHNOLOGY ACCEPTENCE MODEL Thejakusuma, Alvin Pratama; Yunus, Arfan; Renny
KHARISMA Tech Vol 19 No 2 (2024): Jurnal KHARISMATech
Publisher : STMIK KHARISMA Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55645/kharismatech.v19i2.459

Abstract

Dana Application is a technology-based financial application that enables users to perform various financial transactions. The purpose of this research is to analyze the acceptance of the Dana application by users using the Technology Acceptance Model (TAM) method. This research is conducted based on existing issues, and the objective is to analyze the user acceptance of the Dana application using the Technology Acceptance Model (TAM) approach. This allows for the identification of service aspects that need improvement and maintaining the performance of the Dana application based on user satisfaction levels. Subsequently, the research findings indicate that all hypotheses are valid, thus concluding that the Dana application is well-received by the public.
PENGEMBANGAN UI UX PADA WEB CATERING JELITA MENGGUNAKAN METODE FIVE PLANES Andjae, Christian Vieri; Arianti; Renny
JTRISTE Vol 12 No 2 (2025): JTRISTE
Publisher : STMIK KHARISMA Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55645/jtriste.v12i2.623

Abstract

Penelitian ini berlatar belakang pentingnya transformasi digital dalam industri food and beverage, khususnya melalui situs web yang user-friendly untuk usaha catering seperti Catering Jelita. Evaluasi awal menunjukkan bahwa situs web Catering Jelita memiliki masalah usability dengan skor SUS 21 ("Worst Imaginable"), terutama pada proses pemesanan, informasi produk, dan navigasi. Penelitian ini bertujuan untuk merancang ulang UI/UX situs web Catering Jelita menggunakan metode Five Planes guna meningkatkan usability dan kepuasan pengguna. Metode penelitian melibatkan validasi prototipe kepada 20 calon pengguna aktif dan pengukuran menggunakan kuesioner SUS. Hasilnya menunjukkan peningkatan signifikan dengan skor SUS rata-rata 78,125, yang termasuk dalam kategori "Excellent" dan menunjukkan bahwa prototipe dapat diterima oleh pengguna. Kesimpulannya, metode Five Planes efektif dalam perancangan ulang UI/UX, meningkatkan usability website Catering Jelita, meskipun ada ruang untuk perbaikan lebih lanjut pada aspek visual dan responsivitas.
Co-Authors Ahyar Muawwal Andjae, Christian Vieri Arfan Yunus Arianti Dwi Yana Wijaya Evelyn Winny Thody Jessa Satia Anbiya Marlina Sudirman Thejakusuma, Alvin Pratama Wangsa, Frans Junior Winardi, Michelle