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All Journal Kusuma : Jurnal Pengabdian Kepada Masyarakat
Nurzansyah, Muhammad
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Religion Agriculture, Biological Sciences & Forestry Arts Humanities Education Public Health

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Edukasi dan Pelatihan Strategi Customer Service Efektif Bagi Mahasiswa Perbankan Syariah Nurzansyah, Muhammad; Khumaini, Sabik; Fadhilah, Putri; Nurmawati , Lita
Kusuma: Jurnal Pengabdian kepada Masyarakat Vol. 1 No. 2 (2024): Kusuma: Jurnal Pengabdian kepada Masyarakat
Publisher : LPPM IAI Pangeran Dharma Kusuma Segeran Indramayu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55656/kjpkm.v1i2.530

Abstract

This training aims to provide an understanding and equip students with the knowledge necessary for effective customer service. The event was held at the Faculty of Islamic Religion, attended by 80 participants. Training is conducted in three forms: providing materials, conducting strategy analysis, and engaging in role-playing. The results indicate an increase in student knowledge and competence in customer service, specifically in serving customers. It is hoped that the results of this service will contribute to the development of the Sharia Banking program, enabling it to continue playing an active role in enhancing student competence.
Peningkatan Kesadaran dan Pemahaman Ekonomi Syariah Melalui Program Penyuluhan Komprehensif Warto, Warto; Nurzansyah, Muhammad; Putri Rahmawan, Nabila; Tegar Firmansyah, Marselino
Kusuma: Jurnal Pengabdian kepada Masyarakat Vol. 1 No. 2 (2024): Kusuma: Jurnal Pengabdian kepada Masyarakat
Publisher : LPPM IAI Pangeran Dharma Kusuma Segeran Indramayu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55656/kjpkm.v1i2.531

Abstract

The purpose of this counseling is to increase public awareness and literacy about the principles of sharia economics and encourage the adoption of sharia financial products. The activity was carried out in Bogor Regency with 120 participants. This counseling uses an interactive and comprehensive discussion approach in each session. The material is given in three phases: Introduction, Implementation, and Evaluation. The results showed that 96 people stated they understood the principles of Sharia economics and were ready to implement financial management based on Islamic principles.
Co-Authors Fadhilah, Putri Khumaini, Sabik Nurmawati , Lita Putri Rahmawan, Nabila Tegar Firmansyah, Marselino Warto -