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All Journal (JIML) JOURNAL OF INNOVATIVE MATHEMATICS LEARNING Journal of Management and Innovation Entrepreneurship (JMIE)
Mardiansyah, Dian
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Mathematics Social Sciences Other

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IMPLEMENTATION OF SUPPLY CHAIN MANAGEMENT IN IMPROVING CUSTOMER SATISFACTION (CASE STUDY AT PT SIDO MUNCUL TBK) Fadilah, Sri; Mardiansyah, Dian; Rofiah, Azmiyati; Irmayati, Annisa
Journal of Management and Innovation Entrepreneurship (JMIE) Vol. 1 No. 4 (2024): Juli
Publisher : Yayasan Nuraini Ibrahim Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59407/jmie.v1i4.1042

Abstract

The purpose of this research is to determine the implementation of Supply Chain Management (SCM) in improving customer satisfaction. Supply Chain Management is a management method that involves the integration of business processes among networks related to suppliers, manufacturers, distribution centers, and retailers. Customer satisfaction is the overall attitude shown by consumers towards goods and services after they have obtained and used them, and it represents the difference between what consumers expect and the situation provided by the company. The method used is a case study because the targeted company has already implemented Supply Chain Management in its operations. Data collection techniques include interviews and documentation. The results of this research prove that the proper implementation of Supply Chain Management by the company has an impact on customer satisfaction. Keywords: Supply Chain Management (SCM), Customer Satisfaction, Management Accounting, Production Management
Analysis of Junior High School Students' Mathematical Problem-Solving Skills in Solving Social Arithmetic Problems Mardiansyah, Dian; Hendriana, Heris; Supriatna, Tatang; Putra, Harry Dwi
(JIML) JOURNAL OF INNOVATIVE MATHEMATICS LEARNING Vol. 8 No. 2 (2025): VOLUME 8 NUMBER 2, JUNE 2025
Publisher : IKIP Siliwangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22460/jiml.v8i2.23842

Abstract

Education is the main foundation in character building and individual intellectual abilities. Mathematical problem solving ability is one of the important skills that must be mastered by students in the modern educational era, especially in the context of social arithmetic material that is often applied in everyday life. This study aims to analyze the mathematical problem solving ability of students in class VII-A at SMPN 3 Cisarua in solving social arithmetic problems. This research uses a descriptive qualitative approach with data collection methods through interviews with math teachers and observations of students during the learning process and problem solving. The data analysis process was carried out descriptively to describe the variations in students' problem solving abilities and the factors that influence these abilities. The results of the analysis show that the mathematical problem solving ability of students in class VII-A at SMPN 3 Cisarua still varies, with some students showing significant improvement after the application of the Problem-Based Learning (PBL) learning method. Factors such as student engagement in learning, understanding of mathematical concepts, and critical thinking ability affect students' mathematical problem solving ability. The application of PBL method can be one of the effective strategies to improve student engagement, understanding of mathematical concepts, and mathematical problem solving skills. In conclusion, PBL method is proven to be an effective strategy to improve students' engagement, understanding of concepts, and their mathematical problem solving skills, so it can be implemented more widely in mathematics learning.
Co-Authors Harry Dwi Putra, Harry Dwi Heris Hendriana Irmayati, Annisa Rofiah, Azmiyati Sri Fadilah Supriatna, Tatang