Article Per Year (5 Year)
p-Index From 2020 - 2025
0.23
P-Index
This Author published in this journals
All Journal Journal of Management and Innovation Entrepreneurship (JMIE)
Rofiah, Azmiyati
Unknown Affiliation
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Social Sciences Other

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
IMPLEMENTATION OF SUPPLY CHAIN MANAGEMENT IN IMPROVING CUSTOMER SATISFACTION (CASE STUDY AT PT SIDO MUNCUL TBK) Fadilah, Sri; Mardiansyah, Dian; Rofiah, Azmiyati; Irmayati, Annisa
Journal of Management and Innovation Entrepreneurship (JMIE) Vol. 1 No. 4 (2024): Juli
Publisher : Yayasan Nuraini Ibrahim Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59407/jmie.v1i4.1042

Abstract

The purpose of this research is to determine the implementation of Supply Chain Management (SCM) in improving customer satisfaction. Supply Chain Management is a management method that involves the integration of business processes among networks related to suppliers, manufacturers, distribution centers, and retailers. Customer satisfaction is the overall attitude shown by consumers towards goods and services after they have obtained and used them, and it represents the difference between what consumers expect and the situation provided by the company. The method used is a case study because the targeted company has already implemented Supply Chain Management in its operations. Data collection techniques include interviews and documentation. The results of this research prove that the proper implementation of Supply Chain Management by the company has an impact on customer satisfaction. Keywords: Supply Chain Management (SCM), Customer Satisfaction, Management Accounting, Production Management
Co-Authors Irmayati, Annisa Mardiansyah, Dian Sri Fadilah