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All Journal Scientific Journal of Informatics JURNAL ILMU PEMERINTAHAN Journal of Governance and Public Policy Jurnal Ilmiah Peuradeun Nyimak: Journal of Communication Journal of Contemporary Governance and Public Policy Universitas Muhammadiyah Yogyakarta Undergraduate Conference Proceeding INJECT Interdisciplinary Journal of Communication
Sukarno, Mohamad
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Religion Agriculture, Biological Sciences & Forestry Arts Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Public Health Social Sciences

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The Twitter Sentiment Analysis of Public Service Innovation: Pandawa BPJS Health Service Yuliantini, Lisa Sophia; Sukarno, Mohamad
Proceedings of Universitas Muhammadiyah Yogyakarta Graduate Conference Vol. 3 No. 1 (2023): Crafting Innovation for Global Benefit
Publisher : Universitas Muhammadiyah Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18196/umygrace.v3i1.543

Abstract

This study is a sentiment analysis of the Pandawa government service innovation. Pandawa is an administrative service innovation using the WhatsApp application by the Health Social Security Administration Agency (BPJS) of the Republic of Indonesia. The Pandawa service innovation received many positive and negative responses from communities on the official Twitter account @BPJSKesehatanRI. This is interesting to study in measuring the quality-of-service innovation for the Pandawa based on sentiment analysis of the responses of the communities. This study aims to measure the quality of Pandawa service innovation based on sentiment analysis of the responses of the user community from BPJS Kesehatan. The research method in this study is descriptive qualitative by utilizing the Nvivo 12plus application in processing data. The data is then presented in the form of crosstab analysis and word cloud analysis. The primary data source for this study was obtained from comments from the Pandawa users on the official Twitter account @BPJSKesehatanRI and secondary data sources from literature studies, journals, and online mass media. The results of the study show that the Pandawa service innovation has not been implemented optimally. This is based on the results of sentiment data processing which shows a negative response of 70%, a positive 18%, and a neutral 12%. The data shows that the Pandawa is very slow in response, replied by robots, service is not complete, and it is considered that the Pandawa makes it difficult for the community to get service. The high results of negative sentiment in this study hope to become a reference for study material in improving the quality of the Pandawa service innovation so that users can optimally benefit from the ease of administrative services innovation based on the WhatsApp application.
Social Media and Public Sphere Jawa Tengah Province: Case Study @humasjateng Sukarno, Mohamad; Sakir
Jurnal Ilmu Pemerintahan : Kajian Ilmu Pemerintahan dan Politik Daerah Vol. 9 No. 1 (2024)
Publisher : Universitas Pancasakti Tegal

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24905/jip.9.1.2024.9-20

Abstract

This study aims to find out and analyze the role of the Central Java Government as a public media sphere of society through social media accounts on Twitter by focusing on the intensity of interaction between user’s accounts. The research method used is qualitative. In terms of data analysis, the author uses Nvivo 12 Plus software for the process of interpretation and presentation of data. The results showed that the interaction of Twitter accounts @humasjateng decreased monthly due to the government's focus on handling the COVID-19 pandemic. In addition, the interaction built by the Central Java Government with users are quite intense and interactive.
E-Government Development on Control Corruption: A Lesson Learned from Singapore Sukarno, Mohamad; Rodriguez, Mike Joy; Nursamsiyah, Nursamsiyah
Journal of Governance and Public Policy Vol. 11 No. 3 (2024): October 2024
Publisher : Universitas Muhammadiyah Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18196/jgpp.v11i3.21447

Abstract

This study explores the success of e-government in controlling corruption in Singapore and its potential applicability in Indonesia. Using a qualitative approach and literature review, it assesses anti-corruption efforts based on the E-Government Development Index (EGDI), focusing on the Online Service Index (OSI), Telecommunication Infrastructure Index (TII), and Human Capital Index (HCI). The findings reveal that Singapore, through its Corrupt Practices Investigation Bureau (CPIB), has effectively used digital platforms like e-complaints, e-booking systems, and AI-driven solutions to strengthen anti-corruption efforts. In contrast, Indonesia faces challenges due to a lower EGDI, particularly in underdeveloped TII, and a need for stronger AI support and legal reforms. The Corruption Eradication Commission (KPK) also requires improvements in human resources, with a shift towards meritocracy to reduce conflicts of interest. Unlike Singapore’s independent anti-corruption framework, Indonesia's KPK is constrained by administrative processes and supervisory involvement, limiting its capacity to combat corruption effectively. The current research builds upon existing studies by integrating the EGDI indicators with a focus on e-government’s role in corruption control, a dimension that has been underexplored, especially in comparative analyses between Singapore and Indonesia. The use of digital platforms in anti-corruption efforts and AI integration, as seen in Singapore, represents an advanced approach in this field. The novelty of this research lies in its detailed examination of the technological and institutional gaps between Singapore and Indonesia in implementing e-government for corruption control.
Mapping Publication Trend of E-Government Development Index (Social Science Discipline Analysis) Sukarno, Mohamad; Mutiarin, Dyah
Jurnal Ilmiah Peuradeun Vol. 12 No. 1 (2024): Jurnal Ilmiah Peuradeun
Publisher : SCAD Independent

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26811/peuradeun.v12i1.1018

Abstract

This study aims to determine the research development with the Theme E-Government Development Index (EGDI) from 2003-2023. The method used in this study is qualitative with literature study. This research data source uses the Scopus database to identify research themes related to the EGDI for the 2003-2023 period, with a total of 240 article documents indexed by Scopus. Data analysis in the study used VOSviewer and NVivo 12plus to analyze the data and classify the research theme. The results showed that 2011 became the highest year in published Scopus-indexed articles. China is the country that has the highest contribution to research publications. Aii, Janowksi, Khawula, Khan, and Marthins were the main contributors to contributing publications. Then, the topics of electronic commerce, government data processing, government, e-government, and electronic health food became the highest frequency score for occurrences. The system is the most crucial topic in every research publication under the Theme of EGDI indexed by Scopus from 2003-2023. This research contributes theoretically to measuring e-government development in a country and practical in public service ICT innovation.
Narratives and Green Policy Implementation: A Case Study of the Sea Defence Project in Indonesia Sukarno, Mohamad; Mutiarin, Dyah; Saragih, Fauziah
INJECT (Interdisciplinary Journal of Communication) Vol. 10 No. 1 (2025)
Publisher : FAKULTAS DAKWAH UIN SALATIGA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18326/inject.v10i1.4463

Abstract

The research aims to evaluate the implementation of the green policy concept in environmental management through a case study of sea fences in the Tangerang and Bekasi regions of Indonesia based on mass media. This project has received criticism from various parties because it is considered to cause many problems, especially in terms of Environmental Impact Analysis (EIA). The research method uses a qualitative approach with a descriptive approach on databases from the mass media. The data source was obtained from online news reporting on the sea fence case, which was then captured through the capture feature. Data analysis used Commissioned Qualitative Data Software (CAQDS) with the help of the NVivo 12plus device. The data analysis process uses coding techniques to identify narratives originating from three leading actors: the government, non-governmental organisations (NGOs), and the public. The results of the crosstab analysis show that government actors dominate the narrative (54%), followed by the public (25%) and NGOs (20%). The study results show that the dominance of the government's narrative is even ironically involved in the issuance of 263 problematic Building Rights (HGB) certificates in the project. This project impacts the destruction of marine ecosystems, loss of aquatic life habitat, coastal abrasion, and loss of livelihood of more than 3,800 fishermen, with economic losses of up to Rp24 billion. From the results of this study, the implementation of green policy in the sea fence project shows serious failures, especially in the aspects of supervision, transparency, and law enforcement. Therefore, firm action is needed from environmental violators to realise an innovative environment in a sustainable manner.
Social Movement on Social Media: #TolakPengesahanRKUHP and #ReformasiDikorupsi Saputri, Rivi; Mutiarin, Dyah; Sukarno, Mohamad
Nyimak: Journal of Communication Vol 8, No 1 (2024): Nyimak: Journal of Communication
Publisher : Faculty of Social and Political Science, Universitas Muhammadiyah Tangerang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31000/nyimak.v8i1.8754

Abstract

This study aims to determine the social movements in social media in #TolakPengesahanRKUHP and #ReformasiDkorupsi. The two hashtags are trending on social media in the discourse of denying the ratification of the RKUHP. The research method uses qualitative analysis using Computer Assigned Qualitative Data Software (CAQDS) Nvivo 12plus. The research data is then visualized through crosstab analysis and word cloud analysis. The results showed that #TolakPengesahanRKUHP has the highest intensity in society with an anti-criticism democratic narrative and a series of articles that interfere with citizens’ privacy. The two action groups promoted by YLBHI, Direct Action, PBHI, and FRI with guidance, do not have legal certainty and perpetuate corruption. There was no response at all from the government element to the discourse. The second hashtag, #ReformasiDikorupsi the highest intensity in the community with the tagline “Motion of No Confidence” over the government and the House. The action group represented by YLBHI, LBH Surabaya, and the student community expressed criticism of the silencing of democracy for the people. In addition to the rejection of the RKUHP, several other regulations were also reviewed, such as the KPK Law, the Criminal Code Bill, the Revision of the Manpower Law, the Water Resources Law, and others. Then from the government element based on #ReformasiDikorupsi, there are no responses to this discussion, only shared by orderly demonstrations without disturbing public order.Keywords: RKUHP, social movement, #TolakPengesahanRKUHP, #ReformasiDikorupsiABSTRAKPenelitian ini bertujuan untuk mengetahui social movement dalam social media pada #TolakPengesahanRKUHP dan #ReformasiDkorupsi. Dua hastag tersebut trending dalam sosial media dalam diskursus penolakan pengesahan RKUHP. Metode penelitian menggunakan kualitatif dengan analisis menggunakan Computer Assigned Qualitative Data Software (CAQDS) Nvivo 12plus. Data penelitian kemudian divisualisaikan dalam bentuk crosstab analysis dan words cloud analysis. Hasil penelitian menunjukan #TolakPengesahanRKUHP memiliki intensitas tertinggi pada masyarakat dengan narasi demokrasi anti kritik dan sederet pasal yang menganggu privasi warga negara. Kedua kelompok aksi yang dipelapori oleh YLBHI, Aksi Langsung, PBHI, dan FRI dengan tuntunan tidak memiliki kepastian hukum serta melanggengkan korupsi. Kemudian dari elemen pemerintah, tidak ada sama sekali response atau tanggapan atas diskursus tersebut. Hastag kedua #ReformasiDikorupsi dengan intensitas tertinggi pada masyarakat dengan tagline “Mosi Tidak Percaya” atas pemerintah dan DPR. Kelompok aksi yang diwakili oleh YLBHI, LBH Surabaya, dan komunitas mahasiswa menyampaikan kritik pada pembungkaman demokrasi bagi rakyat. Selain penolakan RKUHP beberapa regulasi lainya juga dikaji seperti UU KPK, RUU KUHP, Revisi UU Ketenagakerjaan, UU Sumber Daya Air, dan lainnya.Kata Kunci: RKUHP, social movement, #TolakPengesahanRKUHP, #ReformasiDikorupsi
E-Government Development Index Impact on World Governance Indicator Index in Southeast Asian Countries Sukarno, Mohamad; Nurmandi, Achmad
Journal of Contemporary Governance and Public Policy Vol. 4 No. 1 (2023): (April 2023)
Publisher : Pusat Penelitian Ilmu Sosial dan Humaniora Kontemporer, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46507/jcgpp.v4i1.106

Abstract

The aims of this study is to find out how the E-Government Development Index (EGDI) affects the World Governance Index (WGI) in Southeast Asia. The choice of a Southeast Asian country is important because, in general, Southeast Asia is a developing country that needs improvement, especially in the area of government. Southeast Asian countries still have governance that hasn't worked well as a whole, and non-government actors still have the most power. The method used in the research is quantitative machine learning (Google Collab Research) analysis. Data processing is carried out in the form of extras from EGDI and WGI in Southeast Asian countries to find the influence of the two data sets. The results showed that the impact of EGDI on WGI was the greatest in the indicators of government effectiveness and regulatory quality, with a score above 0.53. The reason behind this is the increase in digital bureaucracy in all sectors of government; it also has an impact on good governance. Then, in the sector of corruption control, some countries have also adopted ICT, and some of them have succeeded in reducing corruption. Sectors that have adopted digital bureaucracies, such as education, environment, crisis management, and sustainable development. In the regulatory quality sector, institutional improvements are carried out to suppress corruption and improve the quality of democracy by involving non-governmental actors. The lowest indicator is voice and accountability, with a score below 0.49 (moderate). This is because there is still a lot of development in terms of governance and government institutions, which have not run optimally.
Public Satisfaction on Online Service Development: (Case Study: Bantulpedia Application) Sukarno, Mohamad; Pribadi, Ulung
Scientific Journal of Informatics Vol 10, No 3 (2023): August 2023
Publisher : Universitas Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/sji.v10i3.45985

Abstract

Purpose: This study analyzes public satisfaction with Bantulpedia Application users in Bantul Regency. The measurement was carried out using variables from the Online Service Index (OSI) framework consisting of institutional framework, service provision, content provision, technology, and e-participation.Methods: The research method used is quantitative, with the primary data source being a questionnaire totaling 100 respondents. SmartPLS 3 software is used in conducting data analysis for this research.Results: The research results show that variable institutional framework has a positive and significant influence on the satisfaction of Bantulpedia Application users. Meanwhile, the variables service provision, content provision, technology, and e-participation did not positively and significantly influence the satisfaction of Bantulpedia application users.Novelty: This study is unique by using OSI parameters by correlating them with application-based public satisfaction assessments (online services), which the majority of this theory is only used to measure e-government development and various aspects of it. This research contributes to providing a new perspective on using OSI theory in the realm of online services (applications) not only as a predictive measurement but as a significant research object (a country). In addition, the empirical contribution is to conduct a public satisfaction test on using the Bantulpedia Application. So that later it can also be adopted and provide space for other local governments to adopt OSI as an indicator of this online service.
Co-Authors Achmad Nurmandi Dyah Mutiarin, Dyah Nursamsiyah, Nursamsiyah Rodriguez, Mike Joy Sakir Saputri, Rivi Saragih, Fauziah Ulung Pribadi, Ulung Yuliantini, Lisa Sophia