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All Journal JURNAL KEMUNTING Hawa : Jurnal Pemberdayaan Dan Pengabdian Masyarakat (HAWAJPPM)
Muhammad Taufiq Razali
Unknown Affiliation
Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Medicine & Pharmacology Social Sciences

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Journal : JURNAL KEMUNTING

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MANAJEMEN KOMPLAIN DAN PENANGANAN KELUHAN DALAM PELAYANAN PUBLIK Muhammad Taufiq Razali
KEMUNTING Vol 5 No 2 (2024): JURNAL KEMUNTING
Publisher : PROGRAM STUDI ILMU ADMINISTRASI NEGARA. UNIVERSITAS KARIMUN

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.0506/jkg.v5i2.1369

Abstract

The handling and the management of complaint in public service is an effort made to create a clean and efficient government. This is intended to increase the welfare and create the justice and certainty to fulfill the needs of public as citizens. For the reasons of the sustainability of giving public service and protecting the citizens’ rights from the possibility of doing disabuse in the practice of public service, it is necessary to have the management of complaint, and the management the conflicts which may arise among the public and bureaucracy.
Co-Authors Aunur Rafiq Azmi Deska Zulkarnain Fauzan Haqiqi Frinda, Frinda Novita Haryati Nuwrun Thasimmim, Said Roli Sambuardi Tegor, Tegor