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All Journal Journal of Aafiyah Health Research (JAHR) Jurnal Ad'ministrare: Jurnal Pemikirian Ilmiah dan Pendidikan Administrasi Perkantoran
Bardi, Nur Khafifah
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Humanities Decision Sciences, Operations Research & Management Education Health Professions Law, Crime, Criminology & Criminal Justice Public Health Social Sciences

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Hubungan Kualitas Pelayanan Terhadap Kepuasan Pasien Di Puskesmas Tapalang Barat : Relationship between Service Quality and Patient Satisfaction at West Tapalang Health Center Alrahmi, Nurul; Syahputra, A. Aan B.; S. , Wiwiek Indriany Sary; Ayuningrum, Liskha; Bardi, Nur Khafifah; Mustadiarto, Mustadiarto
Journal of Aafiyah Health Research (JAHR) Vol. 6 No. 2 (2025): JULY-DECEMBER
Publisher : Postgraduate Program in Public Health, Universitas Muslim Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52103/jahr.v6i2.2022

Abstract

Abstrak Latar Belakang: Pelayanan kesehatan yang berkualitas yang dapat memuaskan setiap pengguna jasa pelayanan sesuai dengan tingkat kepuasan masyarakat atau pasien serta penyelenggaraannya sesuai dengan kode etik dan standar pelayanan kesehatan yang berlaku. Tujuan: Untuk menganalisis hubungan kualitas pelayanan terhadap kepuasan di Puskesmas Satelit Tapalang Barat. Metode: Jenis penelitian ini adalah penelitian kuantitatif dengan rancangan cross-sectional. Populasi penelitian ini sebanyak 36400 pasien dan sampel sebanyak 98 pasien yang dipilih dengan cara proportionate stratified random sampling.  Data yang terkumpul dianalisis dengan menggunakan uji chi square. Hasil: Hasil penelitian bahwa sebagian besar responden berjenis kelamin perempuan sebanyak 66 (67.3%), responden berdasarkan pekerjaan sebanyak 41 (41.8%) dan pendidikan SMA sebanyak 57 (58.2%). Hasil analisi uji chi square menunjukkan bahwa terdapat hubungan variabel tangible (p=0,001), reliability (p=0,000), responsiveness (p=0,000), assurance (p=0,128), emphty (p=0,000) terhadap kepuasan pasien. Kesimpulan: Ada hubungan tangible terhadap kepuasan pasien. Ada hubungan reliability terhadap kepuasan pasien. Ada hubungan responseviniss terhadap kepuasan pasien. Ada hubungan responsiviniss terhadap kepuasan pasien. Tidak ada hubungan assurance terhadap kepuasan pasien. Ada hubungan empathy terhadap kepuasan pasien.   Abstract Background: Quality health services that can satisfy every service user according to the level of satisfaction of the community or patient and are implemented in accordance with the applicable code of ethics and health service standards. Objective: to analyze the relationship between service quality and patient satisfaction and trust at the I Puskesmas Satelit Tapalang Barat. Method: This type of research is a quantitative research design cross-sectional. The population of this study was 820 patients and a sample of 90 patients was selected using this method proportionate stratified random sampling.  The collected data was analyzed using multiple logistic regression tests. Results: The research results showed that the majority of respondents were female, 66 (67.3%), 41 (41.8%) respondents by occupation and 57 (58.2%) based on high school education. Analysis results uji chi square shows that there is a variable relationship tangible (p=0,001), reliability (p=0,000), responsiveness (p=0,000), assurance (p=0,128), emphty (p=0.000) on patient satisfaction. Conclusion: The research results showed that the majority of respondents were female, 66 (67.3%), 41 (41.8%) respondents by occupation and 57 (58.2%) based on high school education. Analysis results uji chi square shows that there is a variable relationship tangible (p=0,001), reliability (p=0,000), responsiveness (p=0,000), assurance (p=0,128), emphty (p=0.000) on patient satisfaction.
Pengaruh Motivasi Kerja Terhadap Kinerja Pegawai di Puskesmas Tamaoana: The Effect of Work Motivation on Employee Performance at the Tamaoana Health Center Sary, Wiwiek Indriany; Alrahmi, Nurul; Bardi, Nur Khafifah; Ayuningrum, Liskha; Syaputra, A. Aan B.
Journal of Aafiyah Health Research (JAHR) Vol. 5 No. 2 (2024): JULY-DECEMBER
Publisher : Postgraduate Program in Public Health, Universitas Muslim Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52103/jahr.v5i2.1623

Abstract

ABSTRAK Latar Belakang: Motivasi seseorang muncul karena adanya keinginan untuk memnuhi kebutuhan dan motivasi juga dapat dijadikan kekuatan untuk mendorong seseorang dalam mencapai tujuan dengan cara yang mereka hendaki. Tujuan: Penelitian ini bertujuan untuk mengetahui pengaruh motivasi kerja terhadap kinerja pegawai di Puskesmas Tamaoana. Metode: Jenis penelitian ini adalah metode survey dengan rancangan cross sectional study. Populasi penelitian ini sebanyak 119 pegawai dan sampel sebanyak 92 pasien yang dipilih dengan cara random sampling. Data yang terkumpul dianalisis dengan uji regresi linear berganda. Hasil: Hasil analisis uji chi square menunjukkan bahwa ada hubungan motivasi kerja terhadap kinerja pegawai. Hasil analisis regresi linear berganda menunjukkan motivasi kerja berpengaruh terhadap kinerja pegawai. Secara parsial menunjukkan ada pengaruh motivasi kerja (p=0,014) terhadap kinerja pegawai, secara simultan berpengaruh terhadap kinerja pegawai (F=0,000). Kesimpulan: Ada pengaruh signifikan motivasi kerja terhadap kinerja pegawai di puskesmas Tamaoana dengan nilai signifikansi 0.014 (p<0.05). Direkomendasikan kepada puskesmas untuk setiap pegawai agar tetap mempertahankan disipplin kerja agar motivasi dalam diri setiap karyawan tetap terjaga sehingga target kinerja dapat terpenuhi. ABSTRACT Background: A person's motivation arises because of the desire to fulfill needs and motivation can also be used as a force to encourage someone to achieve goals in the way they want. Objective: This study aims to determine the effect of work motivation on employee performance at the Tamaoana Health Center. Method: This type of research is a survey method with a cross sectional study design. The population of this study were 119 employees and a sample of 92 patients selected by random sampling. The collected data were analyzed with multiple linear regression tests. Results: The results of the chi square test analysis show that there is a relationship between work motivation and employee performance. The results of multiple linear regression analysis show that work motivation affects employee performance. Partially shows there is an effect of work motivation (p=0.014) on employee performance, simultaneously affects employee performance (F=0.000). Conclusion: There is a significant effect of work motivation on employee performance at the Tamaoana health center with a significance value of 0.014 (p <0.05). It is recommended to the health center for each employee to maintain work discipline so that the motivation within each employee is maintained so that performance targets can be met.
Between Transparency and Effectiveness: Accountability in Improving the Quality of Administrative Services at the Population and Civil Registration Office Bone Regency HM, Syarifuddin; Bardi, Nur Khafifah; A, M. Awaluddin; Asdar, Muhammad; Triadi, Feby
Jurnal Ad'ministrare: Jurnal Pemikirian Ilmiah dan Pendidikan Administrasi Perkantoran Volume 12, Issue 2, 2025
Publisher : Pendidikan Administrasi Perkantoran, Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.71309/administrare.v12i2.9720

Abstract

Public service is a key indicator of government performance directly felt by the public, yet in practice, many fundamental problems remain, including in population administration services at the Bone Regency Population and Civil Registration Office (Disdukcapil). This study aims to analyze the application of accountability principles in population administration services and to formulate strategies that can improve the quality and legitimacy of public services in the region. Using a qualitative approach with a case study design, data were collected through observation, in-depth interviews, and documentation studies, then analyzed using triangulation and pattern matching techniques. The results show that the Bone Disdukcapil has implemented several innovations, such as service digitization, sub-district-based programs, information transparency, and the operation of the Public Service Mall. However, various obstacles remain, including limited digital infrastructure, low public technological literacy, scarcity of ID forms, limited number of officers, and suboptimal participatory complaint and evaluation mechanisms. These findings indicate that public service accountability strategies are still top-down and need to be reformulated with an emphasis on community participation, transparency, and cross-actor collaboration. This study concludes that strengthening human resource capacity, improving digital infrastructure, strengthening formal complaint channels, and implementing participatory evaluation mechanisms are key to building more inclusive, transparent, and accountable population administration services in Bone Regency
Co-Authors Alrahmi, Nurul Feby Triadi HM, Syarifuddin Liskha Ayuningrum Muhammad Asdar Mustadiarto, Mustadiarto S. , Wiwiek Indriany Sary Sary, Wiwiek Indriany Syahputra, A. Aan B. Syaputra, A. Aan B.