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All Journal Jurnal Manajemen Sains dan Organisasi (JMSO)
Bimaria, Nadia Putri Permata Ray
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Economics, Econometrics & Finance

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Pengaruh Kualitas Pelayanan, Persepsi Harga, Dan Kualitas Produk Terhadap Kepuasan Pelanggan Pada Sendy’s Swalayan Palangka Raya Bimaria, Nadia Putri Permata Ray; Kulu, Murie P.; Peridawaty, Peridawaty
Jurnal Manajemen Sains dan Organisasi Vol. 1 No. 3 (2020): Jurnal Manajemen Sains dan Organisasi
Publisher : Fakultas Ekonomi dan Bisnis, Universitas Palangka Raya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52300/jmso.v1i3.2759

Abstract

Purpose, - This study aims to determine the effect of service quality, price perception and product quality on customer satisfaction at Sendy’s Swalayan Palangka Raya.Design/methodology/approach - The research method uses an explanatory approach to techniques survey, the number of samples in this study were 100 respondents, the sampling technique using census techniques. Data collection methods using questionnaires and documentation studies, while data analysis techniques used in this research are descriptive analysis techniques and multiple linear analysis techniques. Findings - The results showed that the influence of service quality, price perception and product quality on customer satisfaction at Sendy’s Swalayan Palangka Raya. And the results of the descriptive analysis state that the respondents agreed with the proposed indicators.
Pengaruh Kualitas Pelayanan, Persepsi Harga, Dan Kualitas Produk Terhadap Kepuasan Pelanggan Pada Sendy’s Swalayan Palangka Raya Bimaria, Nadia Putri Permata Ray; Kulu, Murie P.; Peridawaty, Peridawaty
Jurnal Manajemen Sains dan Organisasi Vol. 1 No. 3 (2020)
Publisher : Fakultas Ekonomi dan Bisnis, Universitas Palangka Raya

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Purpose, - This study aims to determine the effect of service quality, price perception and product quality on customer satisfaction at Sendy’s Swalayan Palangka Raya.Design/methodology/approach - The research method uses an explanatory approach to techniques survey, the number of samples in this study were 100 respondents, the sampling technique using census techniques. Data collection methods using questionnaires and documentation studies, while data analysis techniques used in this research are descriptive analysis techniques and multiple linear analysis techniques. Findings - The results showed that the influence of service quality, price perception and product quality on customer satisfaction at Sendy’s Swalayan Palangka Raya. And the results of the descriptive analysis state that the respondents agreed with the proposed indicators.
Co-Authors Kulu, Murie P. Peridawaty, Peridawaty