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All Journal Jurnal Ekonomi Manajemen Sistem Informasi Jurnal Manajemen Sains dan Organisasi (JMSO) PROFICIO: Jurnal Pengabdian Masyarakat Jurnal Ekonomi Pembangunan, Manajemen & Bisnis, Akuntansi Jurnal Pengabdian Masyarakat
Peridawaty, Peridawaty
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Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Social Sciences Other

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Pengaruh Kualitas Pelayanan, Persepsi Harga, Dan Kualitas Produk Terhadap Kepuasan Pelanggan Pada Sendy’s Swalayan Palangka Raya Bimaria, Nadia Putri Permata Ray; Kulu, Murie P.; Peridawaty, Peridawaty
Jurnal Manajemen Sains dan Organisasi Vol. 1 No. 3 (2020): Jurnal Manajemen Sains dan Organisasi
Publisher : Fakultas Ekonomi dan Bisnis, Universitas Palangka Raya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52300/jmso.v1i3.2759

Abstract

Purpose, - This study aims to determine the effect of service quality, price perception and product quality on customer satisfaction at Sendy’s Swalayan Palangka Raya.Design/methodology/approach - The research method uses an explanatory approach to techniques survey, the number of samples in this study were 100 respondents, the sampling technique using census techniques. Data collection methods using questionnaires and documentation studies, while data analysis techniques used in this research are descriptive analysis techniques and multiple linear analysis techniques. Findings - The results showed that the influence of service quality, price perception and product quality on customer satisfaction at Sendy’s Swalayan Palangka Raya. And the results of the descriptive analysis state that the respondents agreed with the proposed indicators.
Pengaruh Kualitas Pelayanan, Persepsi Harga, Dan Kualitas Produk Terhadap Kepuasan Pelanggan Pada Sendy’s Swalayan Palangka Raya Bimaria, Nadia Putri Permata Ray; Kulu, Murie P.; Peridawaty, Peridawaty
Jurnal Manajemen Sains dan Organisasi Vol. 1 No. 3 (2020)
Publisher : Fakultas Ekonomi dan Bisnis, Universitas Palangka Raya

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Purpose, - This study aims to determine the effect of service quality, price perception and product quality on customer satisfaction at Sendy’s Swalayan Palangka Raya.Design/methodology/approach - The research method uses an explanatory approach to techniques survey, the number of samples in this study were 100 respondents, the sampling technique using census techniques. Data collection methods using questionnaires and documentation studies, while data analysis techniques used in this research are descriptive analysis techniques and multiple linear analysis techniques. Findings - The results showed that the influence of service quality, price perception and product quality on customer satisfaction at Sendy’s Swalayan Palangka Raya. And the results of the descriptive analysis state that the respondents agreed with the proposed indicators.
WORKSHOP DAN BAZAR KEWIRAUSAHAAN E. Anden, Trecy; Sintani, Lelo; Pakpahan, Aston; Peridawaty, Peridawaty; Karuehni, Ina; Retawati, Anike
PROFICIO Vol. 5 No. 2 (2024): PROFICIO : Jurnal Abdimas FKIP UTP
Publisher : FKIP UNIVERSITAS TUNAS PEMBANGUNAN SURAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36728/jpf.v5i2.3522

Abstract

Gelombang Revolusi Industri 4.0 telah mendisrupsi berbagai aspek kehidupan global, termasuk persaingan di sektor perekonomian. Disrupsi ini tercermin dari perubahan yang cepat akibat penggunaan Artificial Intelligence (AI), Internet of Things, Human-Machine Interface, dan merebaknya fenomena sharing economy. Hal ini kemudian menjadi momentum yang menjadikan pengembangan kewirausahaan UMKM menjadi isu strategis yang perlu mendapat perhatian. Yang perlu dilakukan adalah membangun sinergi dalam pemetaan potensi kewirausahaan, penciptaan iklim kewirausahaan, pengembangan kewirausahaan dan inkubasi kewirausahaan serta dukungan pembiayaan. Dalam upaya mendukung tumbuh dan berkembangnya kewirausahaan ekonomi kreatif, pemerintah telah melakukan berbagai upaya, salah satunya dengan menciptakan iklim kewirausahaan dari perguruan tinggi melalui mata kuliah Kewirausahaan dan berbagai kegiatan kewirausahaan lainnya. Sebagai bentuk upaya menciptakan iklim kewirausahaan di masyarakat, Universitas Palangka Raya memberikan pembinaan bagi wirausaha melalui program pengabdian kepada dosen pendamping kewirausahaan. Melalui kegiatan ini diharapkan mampu membangun minat berwirausaha dan bisnis khususnya bagi mahasiswa dan alumni Universitas Palangka Raya dalam berwirausaha. Kegiatan yang direncanakan akan dilakukan adalah memberikan wadah bagi para wirausaha muda khususnya mahasiswa dan alumni Universitas Palangka Raya untuk mempromosikan produknya melalui kegiatan bazaar. Dalam kegiatan ini para pengusaha dapat memamerkan dan memperkenalkan produk olahan serta kreatifitasnya kepada pengunjung bazar, yang pada akhirnya juga diharapkan dapat meningkatkan omzet/pendapatan/penjualan pengusaha.
MENGEMBANGKAN STRATEGI KOMUNIKASI DAN PELATIHAN DALAM MENINGKATKAN PROMOSI INTERNAL PADA KINERJA PEGAWAI DI PEMERINTAH KOTA PALANGKA RAYA Peridawaty, Peridawaty; Prakoso, Rian Sidiq
BESIRU : Jurnal Pengabdian Masyarakat Vol. 2 No. 5 (2025): BESIRU : Jurnal Pengabdian Masyarakat, Mei 2025
Publisher : Lembaga Pendidikan dan Penelitian Manggala Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62335/besiru.v2i5.1499

Abstract

This research aims to develop effective organizational communication and training strategies in order to increase the success of internal promotions for employees within the Palangka Raya City Government. Internal promotion is one of the important instruments in fair and performance-based human resource management. However, the low effectiveness of vertical communication and limited competency development training are the main obstacles to the success of the promotion. The research was conducted through qualitative and quantitative approaches with survey, interview, and simulation training techniques. The results show that non-open communication and lack of understanding of promotional standards are the main inhibiting factors. The training designed in this activity is able to increase the understanding and readiness of employees in participating in the promotion process. The recommendations are directed at strengthening two-way internal communication and a structured and ongoing training program.
The Influence of salary and organizational culture on job satisfaction of iBox Palangka Raya Employees Ferdinand, Ferdinand; Kristinae, Vivy; Mahrita, Ani; Toendan, Rita Yuanita; Tunjang, Hansly; Peridawaty, Peridawaty
JEMBA: Jurnal Ekonomi Pembangunan, Manajemen & Bisnis, Akuntansi Vol. 5 No. 1 (2025): JEMBA : Jurnal Ekonomi Pembangunan, Manajemen dan Bisnis, Akuntansi
Publisher : Fakultas Ekonomi dan Bisnis, Universitas Palangka Raya (UPR)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52300/jemba.v5i1.22435

Abstract

This study aims to analyze the influence of salary and organizational culture on employee job satisfaction at iBox Palangka Raya. Improving job satisfaction is important because it can positively impact employee effectiveness and loyalty, which are influenced by internal organizational factors. Therefore, a quantitative approach was used to examine the relationship between these variables. This study employed a quantitative descriptive method with the aid of SPSS version 23.0 software. The data used were primary data collected through questionnaires from 50 iBox Palangka Raya employees. The analysis showed that salary and organizational culture had a positive and significant influence of 63% on employee job satisfaction. This indicates that the better the salary structure and the stronger the organizational culture implemented, the higher the level of employee job satisfaction. These findings provide practical implications for iBox management to actively pay attention to the salary system and the development of organizational culture to create a conducive work environment. Future research is recommended to consider other variables, such as transformational leadership styles, to gain a more comprehensive understanding
The Social Servicescape Dimension in Enhancing Customer Trust Through Price Fairness at Starbucks Palangka Raya Putri, Ayu Anggelia Sabarina; Roby Sambung; Peridawaty, Peridawaty; Vivy Kristinae
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 6 No. 6 (2025): Jurnal Ekonomi Manajemen Sistem Informasi (Juli - Agustus 2025)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v6i6.5937

Abstract

This study examines the role of the Social Servicescape in enhancing Customer Trust through perceptions of Price Fairness at Starbucks in Palangka Raya. With the coffee shop industry rapidly evolving, this research explores how social interactions among customers and employees affect customers views on price fairness and trust. Utilizing a descriptive quantitative approach, data was collected through questionnaires. The findings reveal that the social servicescape significantly influences customer trust both directly and indirectly via price fairness. This research provides valuable insights for coffee shop owners to develop effective marketing strategies that enhance customer experiences and foster loyalty.
PENTINGNYA MENERAPKAN PELATIHAN KERJA PEGAWAI DALAM MENINGKATKAN KINERJA PEGAWAI PADA KANTOR BAPPEDALITBANG KOTA PALANGKA RAYA Toendan, Rita Yuanita; Hansly, Hansly; Peridawaty, Peridawaty
BESIRU : Jurnal Pengabdian Masyarakat Vol. 1 No. 7 (2024): BESIRU : Jurnal Pengabdian Masyarakat, Juli 2024
Publisher : Lembaga Pendidikan dan Penelitian Manggala Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62335/jbastv32

Abstract

Community service is carried out to improve performance in the field of human resources in the regional apparatus organization at the Palangka Raya City Bappeda office. It is necessary to provide job training in improving performance, as a motivation so that employees feel confident in completing tasks. To get the appropriate results, it was analyzed by distributing a questionnaire to 40 employees, to draw conclusions. The results of the service show that there is a need for job training by providing work motivation to increase employee job satisfaction.
MEMBANGUN BRAND IMAGE DALAM KEGIATAN PENGABDIAN KEPADA MASYARAKAT PADA BISNIS HOSPITALITY DI PALANGKA RAYA Toendan, Rita Yuanita; Hansly, Hansly; Peridawaty, Peridawaty
BESIRU : Jurnal Pengabdian Masyarakat Vol. 1 No. 4 (2024): BESIRU : Jurnal Pengabdian Masyarakat, April 2024
Publisher : Lembaga Pendidikan dan Penelitian Manggala Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62335/dkfdw021

Abstract

Pendampingan brand image untuk usaha hospitality di Palangka Raya bertujuan untuk membantu pelaku usaha memahami dan mengelola citra brand mereka dengan lebih efektif. Kegiatan pendampingan meliputi pelatihan dan workshop, sesi konsultasi individual, audit brand dan analisis kebutuhan, serta pemantauan dan evaluasi berkala. Pelatihan ini merupakan kegiatan pengabian kepada masyarakat yang dilakukan dengan memberikan edukasi dasar tentang brand image, pemasaran, dan manajemen reputasi, sementara konsultasi individual membantu usaha merancang strategi brand yang spesifik dan relevan. Audit brand dan analisis kebutuhan membantu menilai kondisi brand saat ini dan menentukan langkah-langkah strategis. Manfaat dari pendampingan ini diberikan pada igas jenis usaha hospitality di Palangka Raya meliputi peningkatan pengetahuan dan keterampilan, perbaikan strategi brand, peningkatan kualitas layanan, daya saing yang lebih baik, adaptasi terhadap tren pasar, dan pengelolaan krisis yang lebih efektif. Secara keseluruhan, kegiatan pendampingan brand image memberikan dampak positif yang signifikan terhadap keberhasilan dan pertumbuhan usaha hospitality di Palangka Raya, dengan membantu mereka membangun dan mempertahankan brand image yang kuat dan menarik.
Co-Authors Bimaria, Nadia Putri Permata Ray E. Anden, Trecy FEB, Cristia Anggriani Ferdinand Ferdinand, Ferdinand Hansly, Hansly Karuehni, Ina Kristinae, Vivy Kulu, Murie P. Lelo Sintani Mahrita, Ani Pakpahan, Aston Prakoso, Rian Sidiq Putri, Ayu Anggelia Sabarina Retawati, Anike Roby Sambung Toendan, Rita Yuanita Tunjang, Hansly Vivy Kristinae