Article Per Year (5 Year)
p-Index From 2020 - 2025
0.23
P-Index
This Author published in this journals
All Journal REZ PUBLICA
Nur, Ahmad Ali
Unknown Affiliation
Social Sciences

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
Kualitas Pelayanan Publik Terhadap Kepuasan Nasabah Pada PT. Taspen (Persero) Cabang Kota Kendari Nur, Ahmad Ali; Bake, Jamal; Mustakim, Mustakim
REZ PUBLICA Vol 7, No 1 (2021): Maret - Mei
Publisher : Universitas Halu Oleo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33772/rzp.v7i1.19940

Abstract

This study aims to determine the effect of service quality on customer satisfaction at PT. TASPEN (Persero) Kendari City branch. This type of research is qualitative. With informants as many as 5 customers of PT TASPEN (Persero) Kendari City branch. Data collection techniques are interviews and document studies. The data analysis technique used is descriptive qualitative analysis. The results showed that service quality had an influence on customer satisfaction at PT TASPEN (Persero) Kendari City branch. Based on the results of research and discussion between service quality and customer satisfaction, there is a very close relationship where if the service quality is good then the customer gives a good response and vice versa.
Co-Authors Jamal Bake, Jamal Mustakim Mustakim